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Rhoel Gray
242 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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242 Reviews of Rhoel Gray
March 16, 2020
Back to BMW I've been with BMW for about 15 years, however, the dealer from Orlando that leased me this car was terrible and soured me on BMW. Germain BMW restore I've been with BMW for about 15 years, however, the dealer from Orlando that leased me this car was terrible and soured me on BMW. Germain BMW restored my faith in BMW. I purchased my low mileage lease car through Germain, and John "JJ" Joseph was extremely helpful, friendly and adept at getting things done for me. I've been servicing my BMWs at Germain for years, Rhoel Gray has been my go to guy. 5-stars for both JJ and Rhoel. More
by jack
Other Employees Tagged: John "JJ" Joseph, Jeremy Barber
March 13, 2020
Always courteous Rheol Gray has been my advisor for a few years now and he always provides excellent customer service. It is my pleasure to recommend him for the great Rheol Gray has been my advisor for a few years now and he always provides excellent customer service. It is my pleasure to recommend him for the great job that he does. More
by elizabethg
March 10, 2020
Service Rhoel Gray provided good service and his experience helped make good decisions. Ver6 knowledgeable and experienced. Knows his product and offers he Rhoel Gray provided good service and his experience helped make good decisions. Ver6 knowledgeable and experienced. Knows his product and offers helpful advice for the present and future More
by Mlcpac
January 31, 2020
Great Service! We recently had two of our cars serviced at Germain BMW and it was top notch. Rhoel Gray our service advisor was great to work with. The service cente We recently had two of our cars serviced at Germain BMW and it was top notch. Rhoel Gray our service advisor was great to work with. The service center found an issue while changing our oil and Rhoel let us know it was going to take a little longer than planned so he provided us with a courtesy car to use. Can't say enough about the service we were provided. More
by drigoni
January 30, 2020
Rhoel Gray is a great example of what a service person should aspire to! He is quick to respond; has knowledge of the cars, problems & always provides an answer with options, if appropriate to the problem should aspire to! He is quick to respond; has knowledge of the cars, problems & always provides an answer with options, if appropriate to the problem. He works tirelessly to support my needs as well as respecting my time. He makes problems solvable! More
by Kathy
January 14, 2020
Excellent service I took my car in, in December and at first it was difficult to determine the problem. When my engine light came on again, I made an appointment and I took my car in, in December and at first it was difficult to determine the problem. When my engine light came on again, I made an appointment and went back. This time they kept my car several days, a part was ordered and installed and the problem has been solved. I very much appreciated having drivers who took me home and picked me up again. They were very courteous and professional. I would not hesitate to recommend Rhoel. More
by carlamclennan
January 11, 2020
Rhoul Gray is a wonderful service representative he always takes care of my vehicle as if it was his own. He has been my service representative for several years. Diane Trask always takes care of my vehicle as if it was his own. He has been my service representative for several years. Diane Trask More
by dianeltrask
December 03, 2019
Terrific experience with Peter Martin and Rhoel Gray. Peter Martin is our sales executive. He has been terrific throughout the experience. There was a small crack in the tail light of our vehicle that we Peter Martin is our sales executive. He has been terrific throughout the experience. There was a small crack in the tail light of our vehicle that we did not detect. Peter referred us to Rhoel Gray who met with us promptly, addressed our need for replacement of the cracked tail light, ordered the part and called us straight away to schedule the repair for the very next day. He was courteous and very professional. Peter and Rhoel are great credits to the dealership for sure. More
by tonyfitz80
Other Employees Tagged: Peter Martin
November 14, 2019
Excellent service I had a great experience from beginning to end at Germain BMW. Rhoel Gray was my service advisor and made it such an easy process. He kept me informed I had a great experience from beginning to end at Germain BMW. Rhoel Gray was my service advisor and made it such an easy process. He kept me informed about my car and I was given a loaner car to use. The work was done earlier than expected and my car was clean and shiny when I picked it up. I would recommend working with Rhoel - definitely ask for him to be your advisor! More
by Barbara H
November 08, 2019
Professional and efficient! Rhoel Gray is a great professional, efficient, knowledgeable and friendly! Answers any question and always makes his best to satisfy his customer and Rhoel Gray is a great professional, efficient, knowledgeable and friendly! Answers any question and always makes his best to satisfy his customer and to explain what's going on. More
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