Ricardo Casas

I purchased a 2021 Chevy pickup on Oct. 21, 2025, Shortly after purchase, the pickup engine light came on, I called the services department and was told to take it to any chevy dealership. 21, 2025, Shortly after purchase, the pickup engine light came on, I called the services department and was told to take it to any chevy dealership. I then took it to Bastrop Covert. They discovered that there was a fuel tank issue, a broken motor mount and missing bolts and brackets on tranny and also tranny fluid linking due to being overfilled. After 21 days I received my truck back stating it was fixed. Within days of picking it up, I drove to Kansas for a family visit and drove to the airport to go on vacation. When we returned home we noticed tranny fluid leaking heavily onto the ground. This was Sunday Jan. 25, 2026. The next day Monday Jan. 26, 2026 we took it to the local chevy dealership in Kansas to have it inspected before I drove it back to Texas. They reported the truck needs I new tranny and advised not to drive it back to Texas. I had to have family take me back home to Texas and now have the expense of a plane ticket to get back to Kansas to pick up my truck. The truck has been out of services over 9 weeks since purchasing on October 21st. While the extended warranty has covered some repairs, the repeated failures and prolonged downtime so soon after purchases have been extremely disappointing. I was told the vehicle was being sold "as-is" yet the number of mechanical failures discovered shortly after purchased raises concern about pre-sale inspection quality. More

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Sales person was great, sales manager was deceptive, didn't see sales receipt till signing didn't see sales receipt till signing More

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WORST PLACE EVER TO PURCHASE A CAR. WRONG MILEAGE ON CAR AND NOW WONT FIX THE ISSUE EVEN WITH THEIR LAWYER. I CANT REFIANCE MY CAR BECAUSE MILEAGE WAS IN KILOMETERS INSTEAD AND THEY CAN WRONG MILEAGE ON CAR AND NOW WONT FIX THE ISSUE EVEN WITH THEIR LAWYER. I CANT REFIANCE MY CAR BECAUSE MILEAGE WAS IN KILOMETERS INSTEAD AND THEY CANT FIX. THEY TRYING TO FIND THE OLD OWNER TO HAVE HIM SIGN THE FORM TO REQUEST THE RIGHT MILEAGE CHANGE BUT THEY CANT FIND THE GUY SO NOW WHAT????????? NO SOLUTION NO HELP!! DONT BUY FROM COVERT THEY ARE AWEFUL More

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Bought my previous truck here and was very satisfied with the purchase experience and service dept. it was great working with Sr to get my new truck. the purchase experience and service dept. it was great working with Sr to get my new truck. More

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Jacob D was absolutely exceptional with his customerservice. I highly recommend Jacob at Covert Hutto to help you find your next vehicle! customerservice. I highly recommend Jacob at Covert Hutto to help you find your next vehicle! More

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Very dishonest and unprofessional. We check on the availability of a car and was advised by the sale associate that the car was available. My daughter an I drove almost one hour and I We check on the availability of a car and was advised by the sale associate that the car was available. My daughter an I drove almost one hour and I missed a meeting to drive to purchase the car. We said that we wanted to make the purchase and started the paperwork. The associate step away and came back to say that the car was no longer available. There was another couple who showed up after us and I noticed that the vehicle was being driven away by them. The sale associate act surprised and tried to apologize. I asked to speak to one of the manager who stated that someone had put a down payment on the car on Friday. He would never say that was the person who put the down payment on the vehicle. He would only say that he was sorry while smiling. More

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BUYER BEWARE - What a horrible experience! !! We are a family of Covert customers but Friday you lost our business FOREVER! My son came to an agreement on one of your trucks, advised he was g !! We are a family of Covert customers but Friday you lost our business FOREVER! My son came to an agreement on one of your trucks, advised he was going to his bank to get the funds and the sale associate called, as he was pulling in the parking lot, that the manager had just sold the truck. What an awful way to treat customers! They should not receive any stars More

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Ricardo Casas hands down is the one of the best!! Always very professional, knowledgeable & personable. A true asset to any car dealership and one of the few I will follow anywhere he goes. very professional, knowledgeable & personable. A true asset to any car dealership and one of the few I will follow anywhere he goes. More

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Thank you Ricardo Casas and Jose B for my new 2021 Chevy Silverado Trail Boss! The truck is a great ride! Pleasure working with y’all Silverado Trail Boss! The truck is a great ride! Pleasure working with y’all More

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Ricardo Casas is class act! He puts together deals that are just right for the customer. He is what other manager/salesman should be graded against. He is tops in his field. are just right for the customer. He is what other manager/salesman should be graded against. He is tops in his field. More

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