Ricardo Rivero
Ricardo Rivero at Ocean Cadillac

Ricardo Rivero

Cadillac Certified Parts Manager

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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4.5
43 Reviews
4.5

43 Reviews

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43 Reviews of Ricardo Rivero

July 05, 2025

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Employee Rating

Great experience with michael at the dealership super nice treatment. I felt like I was like home. They really listen to you and want to make sure you're happy with your purchase. More

by SOFIPINEDO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 05, 2025

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! General Sales Manager - Jack Mitrani (954) 471-2704

June 17, 2025

Dealership Rating
Employee Rating

Excellent service keep it up customers service we’re wonderful I like it guys thanks More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina, Fabio Arciero

Jun 17, 2025

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Fabio Arciero (954) 993-9242

June 14, 2025

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Employee Rating

I recently visited Ocean Cadillac, and I had an outstanding experience thanks to the exceptional service provided by Adriana, my service advisor. From the moment I arrived, she was courteous, profe More

by durell.laing@yahoo.com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina, Fabio Arciero

Jun 14, 2025

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Service Manager - Fabio Arciero (954) 993-9242

June 02, 2025

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Employee Rating

Everyone was very helpful. They picked up the car on time and returned it washed and cleaned. More

by Jadefillipo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Service Manager - Fabio Arciero (954) 993-9242

March 01, 2025

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Employee Rating

I Cadillac stayed in service over 2 1/2 months just got it back and still making noise and not shifting properly More

by Mitchellmario
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 05, 2025

Ocean Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sales Manager - Victor Lopez (954) 471-2704

January 16, 2025

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Employee Rating

Very professional service and friendly atmosphere. Service at the main desk and technicians was excellent Highly recommend. More

by VENNILVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

Jan 17, 2025

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! Service Manager - Albert Pratts (305) 775-2011

August 19, 2024

Dealership Rating
Employee Rating

The service was fast and staff that I was talking to was friendly. Great waiting room. More

by AFERN0507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zachary Dehring, Adriana Molina, William Greene , Victor Lopez, Albert Prat, Orlando was great

Aug 19, 2024

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

June 19, 2024

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Employee Rating

The best Cadillac dealer service department I had to deal with in many years great customer service. More

by INFINITYLIMOSERVICES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Pena, Jason Faffo

Jun 19, 2024

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

May 15, 2024

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Employee Rating

Friendly and proactive service. Amazing customer service , the pick up/drop off is great , specially if you work long hours like myself More

by LILINHARAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zachary Dehring, Adriana Molina , Victor Lopez, Jimmy Pena

May 16, 2024

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

January 07, 2024

Dealership Rating
Employee Rating

I told Orlando my gear shifter broke and sent in pics on 12/8. He told me it would take a few days. I received a text next week saying to track my progress of my repair. No one called and they did not hav More

by JECHTERLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Victor Lopez, Jimmy Pena

Jan 11, 2024

Ocean Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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