Ricardo Viveros | Page 6

Excellent customer service, honest and just awesome.We Excellent customer service, honest and just awesome. We worked with Artie on a special order and everything was perfect from the ordering process, fo Excellent customer service, honest and just awesome. We worked with Artie on a special order and everything was perfect from the ordering process, follow-ups and finally delivery..! We will be back.. More

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Buying a car at Audi Dallas was such a positive experience for us from beginning to end. Our salesperson, Jaramy LaLonde, was outstanding throughout the process and was very thorough in showing us experience for us from beginning to end. Our salesperson, Jaramy LaLonde, was outstanding throughout the process and was very thorough in showing us the features of the car and following up for questions afterward. I would highly recommend asking for Jaramy as she is a gem of a person. She's so professional with the process and yet makes you feel at ease and has a kind and caring personality and is interested in the customer being happy, which is so opposite of most of my past car-buying experiences. How refreshing! The dealership looks great, very clean and roomy, and they have a customer-friendly environment. If you're in the DFW area, definitely shop there first! I know I sound like an ad, but I was truly THAT happy with the experience. We worked with Ricardo in the finance department, and he was great, too. More

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Jeff Davidson and the Audi Dallas team made the process seamless, transparent, and efficient! I originally did a test drive with Jeff on Thursday a couple of hours before closing, and before I left, the Fi seamless, transparent, and efficient! I originally did a test drive with Jeff on Thursday a couple of hours before closing, and before I left, the Finance Director Brett provided me with a quote and promised to get back to me with the best deal by the next day to allow us all to go home. This helped to take out the annoyance of haggling that makes the car buying process a lengthy and frustrating one. Jeff was extremely thorough and knowledgeable during the test drive and went out of his way to show me all of my options (no matter how many times I went back and forth) so I could make the best decision. I appreciate the team and the hard work they did to make this a stress free process. I would definitely recommend Jeff at Audi Dallas when considering your next car! More

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I've bought many cars in my life but this was my first Audi / luxury brand. This is 100% real talk - I thought the process of buying an Audi (or any luxury car) would be cold, stuffy and robotic. It was Audi / luxury brand. This is 100% real talk - I thought the process of buying an Audi (or any luxury car) would be cold, stuffy and robotic. It was the complete opposite. The entire process was - by far - better than the times in my life I was obligated to purchase cheaper cars. My sales person, Jeff Davidson, made sure I was informed at all times and ensured I got pictures of the car after it was delivered. He personally called to confirm I was comfortable meeting early in the morning and offered to send more pictures if I needed them. Jeff was extremely knowledgeable about the car & made me feel at ease within minutes of my sitting inside. Even though Jeff was fantastic, what really got me was after I test-drove my car and returned to the showroom (jammed with the best Audi has to offer E.I. - EXPENSIVE CARS!!!!), one of the other sales people was allowing my 7-year-old son to charge one of their brand new "e-tron" SUVs. This calmed my son down and made everything ten times more relaxed. The sales staff were incredibly accommodating and amazing with my family (I have three kids 12, 10 and 7). I am so disappointed with myself for not getting that employees name. He needs a special mention! Every time I've purchased a car, I experienced the back-and-forth with pricing/offers & haggling, but none of this happened. Audi Dallas valued my trade fairly and quickly. Everything was made very clear. I had financing already handled through another bank, outside of alerting me to a slightly better interest rate through another bank, there was no back and forth or haggling. They even took me over to meet Jordan, the manager of the service department, so I would be more comfortable going there for service. (Obviously this is a tactic to make it more likely I give them my business for ((more expensive)) service - but - why wouldn't you patronize a place that went so far out of their way to make you comfortable? Especially if it was the best thing for your car?) Even the process of signing the paperwork with Ricardo from the business department went well. I mean, the entrance to these offices is something worthy of a sci-fi TV show (and the desktop computer interface? Wow.) This is usually where they try to sneak things past you and upsell everything under the sun. While there was an offer for extended coverage, once I declined what I didn't want, there wasn't another mention of it, or hints of making me feel bad for doing so. Totally 100% professional. I was aghast. The Audi A4 I purchased is the car I worked extremely hard to obtain, thus the car of my dreams. Up to this point in my life, my experience suggested buying this car would be cold and unfriendly. It wasn't that at all, and I am so glad. Buying from Audi Dallas made this life milestone/goal that much better! It was very enjoyable from the first time I reached out online, to the moment I drove my new Audi off the lot. I'm looking forward to being a repeat customer of Audi Dallas for many years to come. More

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I purchased an Audi E-Tron from Audi Dallas in March 2021. The experience was stellar on all levels. I have purchased 5 BMW's over the years, and the purchase of the Audi from Audi Dallas, surpassed my 2021. The experience was stellar on all levels. I have purchased 5 BMW's over the years, and the purchase of the Audi from Audi Dallas, surpassed my buying experiences with BMW. The salesman I worked with, Dusty Craig was helpful in every way. Steve Shelley educated me on the move to an electric vehicle. Brett Huneycutt-Sales Mgr and Ricardo Viveros-Finance Mgr also assisted were critical in my decision to move to Audi. Subsequently the group has followed up with me on my purchase and been available after the sale with support. The car is great, but the selling experience has sold me on the Audi Experience and I expect to be a loyal customer of the Audi Brand and the Audi Dallas group for years to come. I cannot recommend the above group any higher and hope anyone looking for a truly pleasant experience purchasing an Audi will give them a chance. I also received a gift in the mail from them today thanking me for my purchase. If you don't get this level of support and appreciation, you are at the wrong dealer. More

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Audi Dallas was great! Jeff was really helpful making sure everything was just right. The sales process was seamless and easy. I found the car I wanted online, test drove it and was on my way home in les sure everything was just right. The sales process was seamless and easy. I found the car I wanted online, test drove it and was on my way home in less than 2 hours. Great customer service all around. Thank you Jeff! More

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I was not confident that a deal would be made. Jeff Davidson and Ricardo Viveros made it happen. I highly recommend Audi Dallas! 5 Star. Davidson and Ricardo Viveros made it happen. I highly recommend Audi Dallas! 5 Star. More

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We had the best car buying experience at the Audi dealership in Dallas. Stephen was truly amazing and went above and beyond to make sure the process went smoothly. He made sure we were completely hap dealership in Dallas. Stephen was truly amazing and went above and beyond to make sure the process went smoothly. He made sure we were completely happy and we had everything we needed before we left with the new car. Would highly recommend him and the dealership! More

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Everything about my experience at Audi Dallas was exceptional. Every staff member went out of their way to ensure I was being taken care of. Specifically, Michael Mobley and Ricardo Viveros went abov exceptional. Every staff member went out of their way to ensure I was being taken care of. Specifically, Michael Mobley and Ricardo Viveros went above and beyond for me and made my first time buying a car an experience I will never forget. Ricardo was incredibly patient and helped me pick what car was best suited for me. I highly recommend this dealership and will never buy another car from anyone else. More

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Thanks for everything . I love customer service. They give to me the best service . Thanks so much for all . I Recommended all people come this place give to me the best service . Thanks so much for all . I Recommended all people come this place More

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