Rich Geremia

Unprofessional and untrustworthy -Went in for a coolant leak assessment, was told I needed an engine replacement and that they have an available engine with 8k miles -Offered reduced rate to ret coolant leak assessment, was told I needed an engine replacement and that they have an available engine with 8k miles -Offered reduced rate to retain service when I found a cheaper quote -Engine turned out to have 80k miles not 8k -The repair took almost a month -Poor communication throughout the entire process, even when attempting to coordinate payment and pickup -Had to reach out repeatedly and through multiple parties for basic information -texts, calls, and emails repeatedly got no response -Initially worked with Crystal Ayala, Service Advisor -Had escalated to Service Director, Jimmy White And Parts Director, Ken Branowicki -Looped in General Manager, Ray Clements, with no response This was the most difficult and unprofessional auto service experience I've ever had. I mistakenly thought a dealership with the Toyota name would be required to maintain a certain degree of professionalism but McGee Toyota of Putnam has proven to be untrustworthy with abysmally low standards. Patience and understanding cannot forgive the severity of missteps that occurred throughout the entire process. More

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My experience was excellent. My salesman, Alec Pacheco, was professional, knowledgeable, approachable. Three trips to the dealership, a few texts and phone calls. later and I had My salesman, Alec Pacheco, was professional, knowledgeable, approachable. Three trips to the dealership, a few texts and phone calls. later and I had my car! It was my best experience yet leading a vehicle with Toyota. Thank you Alec! More

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I am very pleased with the Help of all the staff Tim and Jared and Rich were a pleasure to work with. These Three are Top Notch!! I bought my dream Pickup truck with a breeze of mind experience!! Hass show Jared and Rich were a pleasure to work with. These Three are Top Notch!! I bought my dream Pickup truck with a breeze of mind experience!! Hass showed me all the features as well as Missie in finance was very helpful and awesome to work with and very professional. You want Transparency this is the place to buy your next Vehicle!! I am very Happy Thank you to everyone for helping me in the purchase!! More

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