Rich Hammond
Rich Hammond at Werner Mazda

Rich Hammond | Page 40

General Sales Manager

Werner Mazda

736 Huse Rd
Manchester, NH 03103

4.9
718 Reviews

Have been in sales for 18 years, 8 Years in Auto Sales, As the General Sales Manager I look forward to seeing a satisfied customer, one that feels we are willing to go above and beyond for them.

4.9

718 Reviews

Write a Review

Dealership Experience

15 yrs, 4 mos

Industry Experience

15 yrs, 4 mos

Specialties & Trainings

Customer Service, Mazda Sales Certified

718 Reviews of Rich Hammond

January 30, 2021

Dealership Rating
Employee Rating

My experience was literally SO good, I can’t even believe it !! Like OMG, they know how to do a fab job Werner. 10/10 highly recommend ! :) More

by supermom88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Flood, Michael Heintz , Jay Trabucco

January 27, 2021

Dealership Rating
Employee Rating

Werner is always my go-to dealer. They are flexible, fair, and great when it comes to service. The recent service appointment went off without a hitch. Fast! More

by thomisinjapan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Gallagher, Lorri Schofield , David Lee

January 23, 2021

Dealership Rating

The people were great, the service fantastic. I would highly recommend this dealership I will be back again for my next car Have a great day More

by bkwarne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jay Trabucco, Dominick Aquilini

January 20, 2021

Dealership Rating

My husband and I had done our research ahead of time which made this transaction very smooth. The only thing that took forever was waiting for them to prep the new car. How dirty can a brand new car be More

by CWalker
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Murphy , Jay Trabucco

January 19, 2021

Dealership Rating

Overall a great experience this dealership is a breath of fresh air The whole staff made sure we were taken care of, Joe Murphy our salesmen was spot on no BS More

by georgealbers
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Murphy , Jay Trabucco

January 19, 2021

Dealership Rating

Great experience, this is our 3rd car with Werner Mazda and very easy to work with. Will be back again when we need a new car!! More

by mfahey144
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cameron Landry , Jay Trabucco

January 12, 2021

Dealership Rating

The dealership put the wrong inspection sticker on the vehicle and left a noticeable scratch on the door that they will not correct. I would not recommend this dealership. More

by New to Werner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: David Lee, Jay Trabucco

Jan 27, 2021

Werner Mazda responded

Hello this is Rich Hammond. I am the General Sales Manager at Werner Mazda. I am sorry to hear about your recent experience with us. I understand the inspection sticker was done in your wives birth month, We will replace that sticker. As you know from conversations with Eric Werner, we have video and photographic evidence that the multiple scratch's were not present when the car left the lot. I am not sure how they got there, I only know they were not on the car when it was pulling off of the lot. Even the pictures you sent after the car being driven showed the paint just hanging off like it was very fresh. I can understand how this would influence your feelings on the vehicle.

Jan 13, 2021

Werner Mazda responded

Hello this is Rich Hammond. I am the General Sales Manager at Werner Mazda. I am sorry to hear about your recent experience with us. I understand the inspection sticker was done in your wives birth month, We will replace that sticker. As you know from conversations with Eric Werner, we have video and photographic evidence that the multiple scratch's were not present when the car left the lot. I am not sure how they got there, I only know they were not on the car when it was pulling off of the lot. I can understand how this would influence your feelings on the vehicle. We would like to help, if you would like it fixed with you paying our cost, that is something we could arrange. Obviously if we are helping we would appreciate if this negative review did not go live. Dealerrater does give you two weeks to make changes to the review.

January 01, 2021

Dealership Rating

In a time where everywhere said I would not get approved, Mazda’ team of Jay and Joe made it seem effortless and got me and my family a new Car! More

by EGANJONATHAN88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Murphy , Jay Trabucco

December 24, 2020

Dealership Rating
Employee Rating

We worked entire deal over phone, All numbers and promises were met upon arrival at dealership. Showed up and purchased car the next day. No surprises More

by kkbhaines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Flood, Joseph Murphy, Eric Werner, Cameron Landry, Michael Heintz, Robert Hering , David Lee, Jay Trabucco, Roger Turnquist

November 18, 2020

Dealership Rating
Employee Rating

Always a great experience buying a car from Werner and especially Cam! This was my 3rd time buying a car from them and I’ll definitely be back. 10/10 recommend. More

by cstanley9449
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Flood, Cameron Landry , Jay Trabucco

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