"outcome okay, process miserable"
"2 day old new vehicle major warnings, would not acknowledge."
The initial sale went perfect, the salesman, and finance mgr. were very pleasant and helpful both before and after.
However, the 2nd day of driving. I got Master Warning Error messages, about cruise control problems, and warning about SBS brake/MRCC, also the rain sensing wipers stopped working. I paid over $30K for this vehicle that I only had for a total of 9 days, in which I had to bring it in for service on 3 separate occasions.
Here’s the kicker Werner told me they do not know how to fix it, and didn’t think they can fix it, but would keep trying, and wanted me to keep it?
Obviously, I didn’t want this lemon of a vehicle and asked for an even exchange.
Werner didn’t have the color I bought, my only choice was pay extra for a color that I didn't want or like, or take back the problem car and they will continue to try and find out what’s wrong with it.
But here's what really upset me, the insolent tone of voice salesperson Nicholas used while completing the exchange documents. He vehemently expressed how they did me a favor by swapping my defective vehicle, he was very aggressive, argumentative, rude, kept turning it around on me, repeating over and over aga “we are doing you a favor”; when I asked what this favor was he slammed the paperwork down and angrily left the room, would not answer my question. (Also, when I expressed how businesses stand by their products; he replied "they won't take back something that wasn't broken", obviously I would never think of returning a product to a business that was not broken, just another assault on my integrity)
I wasn’t asking for anything but what I already paid for to be in perfect working condition. All they had to do was take ownership of selling me a defective product, but instead tried to blame the customer?
There were other "Unpleasant" situations that occurred within the 9 days, but it's too detailed to write about.
*(note: this rude employee was the only one I encountered. Everyone else at Werner Mazda were pleasant, very courteous, our salesman Jake, Jay in finance, and Rich the GM, they all tried very hard to help, with genuine concern.)
"Werner is a "Must Visit" Dealership"
David is a friendly, polite, and knowledgeable person who went above and beyond to work out the deal that I wanted. . I was also impressed with the professionalism of the Werner team- no high pressure, annoying people at Werner. Completely satisfied- will visit them first with my wife for her next car.
"Best Experience with getting a new car I have ever had!"
- Alexa Peters
Best Experience with getting a new car I have had so far! I am sure there will be any more to come as well, I will only be coming to Werner Mazda from now on. David, Rich, and Jay were all amazing, knowledgeable, friendly, helpful, patient and fast, in a good way, not once did I feel like they were trying to rush me out the door. PS. Whoever thought buying a new car with your toddler with you would be so easy!
"The best of the best for customer service "
- Captain Cool
I shopped many dealers on line and Cameron was the perfect professional. He responded to my queries, was innovative without being aggressive, took the initiative in satisfying my needs by thinking and acting 'outside the box'. I had occasion to interact with both Rich and Nick who moved things along smoothly and pleasantly. I highly recommend Werner Mazda for your automotive needs....they do things RIGHT! (My wife commented "best waiting room around"). They even had a bone for our dog Chester.
- Kurt H Steinbrecher
Cameron, Jay, and Rich. Made my purchase of a mazda cx5 effortless and amazing. Great group to work with!!! They really care.
Kurt - milford nh
"Excellent sales experience "
Can not say enough about the sales and service employees. Got a great car and had a great time. The sales team worked with me and made sure I did not worry about anything. The service team cleaned and made sure my car was just like new.
"The best around! "
- Sinea Juneau
I can't say enough great things about Werner Mazda! We just bought our 3rd car from them last night! I wouldn't go anywhere else to buy a car! Eric and Rich made it so easy and quick. They are both awesome, down to earth and helpful! The service team is also amazing! Pat is the only Technician we trust to work on our cars, always does such a great job! Thank you again guys!
"Easiest car sale experience ever"
I visited Autofair Honda, Ira Toyota, and Werner Mazda. I have been an Autofair customer since 1990 and was looking for an AWD vehicle. I did my research on Edmunds and set out to test drive the different cars. I told all of the sales people the same thing; test drive, give me your lowest price and I want what ''Edmunds said I would get for my trade in. Don't want to give my phone number I want to be emailed.. Without getting into to many details, Ira treated name so badly I didn't even consider Toyota or at least not their dealership. Autofair was a close second with not caring I was a long time customer and said they could not talk lease terms until I was ready to sit down and never emailed me after my visit
Then came Werner, I walked in late, gave them my terms, told them I didn't; have a lot of time and didn't want to waste theirs. Test drove a CX5, John, Richard and I talked, he promised me my trade in price and would email the details of the different leases that I asked him for. Since I waited a couple of days to decide my car was gone, but Rich and John said no worries we will get another, which they did.
Every email, I sent was answered promptly, and the deal was sealed, I showed up at the dealership, and things went very smoothly and I know have my CX5.
Rich and John were honest and in my 40 years of buying cars this was the best experience. Even Ted in the finance was great. I was not understanding all of the numbers he was telling me about, he was very patient with me. Once again this has not been my experience with Finance people at other dealerships.
If their service department is the same I will be a Werner customer for life.
Other Employees Tagged:
, John Ortega Sales 5 stars
"Old Fashioned Service"
- zoom away
Couldn't be happier with my new Car and the education the salesman Mike Heintz gave me on how best I could own the car,
"Easy to work with, fair prices"
I had a great experience with Werner Mazda. My salesperson was Aaron and he was a pleasure to work with. I wound up with a lease for a new Mazda CX-5 and traded in my old vehicle, which they paid off and used the rest to go towards my down payment. I felt that they were fair and honest with both the new car and the value of my trade in. I was able to get to the price point that I wanted, and I did not find that they were difficult, rude, or pushy like many people experience at other dealers. This was my first time at a Mazda dealership and I would recommend them to friends and family. Rich, the manager, was also a fair and pleasant person to work with. The entire process end to end was pleasant, easy, and even enjoyable.
Other Employees Tagged: