Rich Kim | Page 19

Another Great Experience My wife and I had such a great experience at this dealership that we returned! Less than one week after working with Rich Kim and Jennifer Snyder, we My wife and I had such a great experience at this dealership that we returned! Less than one week after working with Rich Kim and Jennifer Snyder, we purchased another certified used vehicle. Rich was such a great person to work with we requested him again and again, he got us right what we needed. My wife had been looking for a great small used car for a while, Rich was able to identify what she would like right away and we walked away happy campers. Again, I highly recommend Mr. Kim to anyone looking for a vehicle. More

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Great Experience Burnsville Hyundai made this purchase experience great! I walked in fairly defensively due to a poor experience at another dealership. Rich Kim was p Burnsville Hyundai made this purchase experience great! I walked in fairly defensively due to a poor experience at another dealership. Rich Kim was patient, worked with us, understood our needs, helped us pick a car to test drive, walked away with that car. Highly recommend this dealership to anyone. Specifically, seek out Rich. He'll get you what you need. More

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Happy Camper! Great service! the entire staff was professional and provide straight forward information. Rich and Jen were very easy to work with and made the exp Great service! the entire staff was professional and provide straight forward information. Rich and Jen were very easy to work with and made the experience very pleasant. More

by Happy Camper Verified Customer Verified Customer

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From Ugly to Great. I purchased a 2015 Genesis from this dealer and immediately had issues. Right after I purchased the car I noticed that the CD player did not work. I t I purchased a 2015 Genesis from this dealer and immediately had issues. Right after I purchased the car I noticed that the CD player did not work. I took about 2 months and me calling the dealership repeatedly to finally it fixed. Once it was replaced they uploaded the wrong software that caused other issues with the car. That in turn to 2 additional appointments to be resolved. Since then I have brought my car in for numerous other issues. Finally I spoke with the General Manager at the dealership about the car and asked to end my lease early and swap it out for another car. He agreed that my car has had way more issues than any car should would look into getting it replaced for me and give me a call. It has now been a month and I have yet to hear anything back. Plus I opened a case with Hyundai's consumer affairs department and it has not been 3 weeks since they originally reached out to me and I am still waiting to hear from them. UPDATE: My car was bought back due to it falling under Minnesota's lemon law. I went into the dealership and gave up my 2015 and the GM, Joe, got me setup in a 2017. The whole transaction could not have gone better. I was in and out of the dealership in just over an hour. I have NEVER had better service in purchasing a vehicle before. I have had my problems with the dealership in the past, but they have made some amazing strides and have definitely regained my confidence and took care of me in the end. On a side note. Chadd Moreno in service has been amazing. It's the failure of the leadership team that has caused the majority of my issues. More

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New car This dealership actually listened to what I was wanting in a new car and they were very helpful compared to other places I visited. I got what I wante This dealership actually listened to what I was wanting in a new car and they were very helpful compared to other places I visited. I got what I wanted and couldn't be happier! More

by hanna.schmitt2124 Verified Customer Verified Customer

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purchase The sales person met my needs with regard to options and cost. Was willing to meet my price goal. Rich was personable and professional in his time spe The sales person met my needs with regard to options and cost. Was willing to meet my price goal. Rich was personable and professional in his time spent with me and my family. More

by wconine Verified Customer Verified Customer

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Rich was great Thanks Rich for your excellent help! Rich knows how to make people feel at ease and he even helped to keep our little one comfortable while we were wa Thanks Rich for your excellent help! Rich knows how to make people feel at ease and he even helped to keep our little one comfortable while we were waiting around. More

by huhsoonyoung Verified Customer Verified Customer

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Great Salesman Rich Kim is a excellent salesman, I was ready to walk away after the sales manager came back with a very low ball price for our trade-in ( a Kelly Blu Rich Kim is a excellent salesman, I was ready to walk away after the sales manager came back with a very low ball price for our trade-in ( a Kelly Blue book price for very poor condition car ), he had notes like faded paint ( really on a 12 year old car ), interesting the car is now on the lot with a price that Kelly Blue book has for excellent condition....anyway Congratulations to Rich...5 stars to you. More

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Burnsville Luther Hyundai is GREAT Thanks to the folks at Luther's Burnsville Hyundai, I had the best car buying experience I've ever had. They answered all of my questions and REALLY l Thanks to the folks at Luther's Burnsville Hyundai, I had the best car buying experience I've ever had. They answered all of my questions and REALLY listened to what I wanted. More

by xtina.daniels Verified Customer Verified Customer

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Getting 2 new cars! Awesome! Rich was very helpful! My husband and I came in at 4pm on Memorial day and Rich was very helpful- the dealership closed at 5 pm and we were there unti Rich was very helpful! My husband and I came in at 4pm on Memorial day and Rich was very helpful- the dealership closed at 5 pm and we were there until 615pm. The next day was Rich's day off, but he came in to help us buy 2 new cars. He was very helpful and very personal. I would have to say that this is the best experience in buying a new car that I have been through. Jennifer was very helpful as well. Next time we are going to buy a new car we will be coming back again! More

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