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Rich Rivera
Rich Rivera at Nucar Nissan of Norwood

Rich Rivera | Page 3

Service Manager

Nucar Nissan of Norwood

525 Boston Providence Hwy
Norwood, MA 02062

Contact Me
4.5
185 Reviews

• 13 years in Automotive industry • Bilingual ( Spanish/English )

Dealership Experience

7 yrs, 4 mos

Industry Experience

15 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.5

185 Reviews

Write a Review

185 Reviews of Rich Rivera

January 12, 2026

Dealership Rating
Employee Rating

To Whom It May Concern, I consistently receive exceptional service during my visits to Nucar Nissan. On January 10, 2026, I had the pleasure of working with Sean, a new team member, who also provi More

by SASHA6968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jude Belizaire , Sean Thomas

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Jan 13, 2026

Nucar Nissan of Norwood responded

Thank you for the kind words and continued trust in Nucar Nissan! We’re glad to hear Sean and our service team took great care of you.

December 17, 2025

Dealership Rating
Employee Rating

Not responsive. I dropped off for replacing radiator , need to know if I would need a rental or not. I made a lot of calls and left messages regarding to status and More

by Iyeung
Service Time
Service Communication
Recommend Dealer
No
Print
Dec 18, 2025

Nucar Nissan of Norwood responded

Thank you for your feedback. While we strive to provide clear, honest, and transparent service to every customer, we’re sorry to hear you felt disappointed. We’d appreciate the opportunity to discuss your concerns directly and review the situation in more detail—please give us a call at 866-664-6048 so we can address this with you personally.

December 02, 2025

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Employee Rating

Sean is a great service advisor. I can’t say the same about others or the technicians whom are greatly neglectful. More

by GTR
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Jude Belizaire

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Dec 02, 2025

Nucar Nissan of Norwood responded

Thank you for your honest feedback. We apologize for any negative experiences you may have had with our technicians. We assure you that we take all customer concerns seriously and will address this issue immediately. We are grateful for your business and will continue to strive for excellence in our service.

November 28, 2025

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As usual, staff was very helpful and completed the work in a quick manner. Could not ask for more. More

by owzatagain
Service Price Transparency
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Recommend Dealer
Yes
Print
Nov 30, 2025

Nucar Nissan of Norwood responded

Thank you so much for your positive feedback! It's our pleasure to provide efficient and helpful service to our customers. We appreciate your continued support.

November 01, 2025

Dealership Rating
Employee Rating

Best Manager Rich Rivera. His associate was horrible Jude. Was not a kind individual to my sister or I. But Mr. Rivera took care of the situation. More

by smiley1and2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fady Cherubim, Jude Belizaire , Jude was terrible in service

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Nov 06, 2025

Nucar Nissan of Norwood responded

We’re so glad Rich Rivera was able to turn things around and make things right. Thank you for recognizing his efforts — we’ll be sure to share your feedback with the team.

October 22, 2024

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Left a message for Jim and never received a callback. I have been to Norwood Nissan about 11 times now and they are unable to fix a problem they created. I went there to have them fix a recall and left w More

by Carly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jude Belizaire , Jim Islami

Print
Oct 24, 2024

Nucar Nissan of Norwood responded

Carly, we apologize for the frustration you're experiencing and understand your concerns. Regarding the issue with your Nissan Rogue's door lock, we've worked extensively to address it, involving both the Nissan tech line and replacing the handle and BCM. Each time the vehicle has been in for service, we've been unable to duplicate the problem, and Nissan has reviewed the data sent over. It's important to note that this issue is unrelated to the recall reprogram. While we've offered a rental car during your visits, we understand you've preferred to wait. We are committed to finding a solution and appreciate your continued patience. Please feel free to reach out directly at 866-664-6048 so we can continue working on this for you. Thank you.

Oct 24, 2024

Carly responded

Thank you for your response. As I have stated multiple times, I cannot duplicate the alarm issue myself. I had my car for over 3 years with NO ISSUES, then I brought it to Norwood Nissan and left the lot with this issue, so someone that worked on my car did something to cause this alarm issue. In regards to the car rental, Nissan Norwood did offer a rental, however you forgot to mention that whatever company you use only has sedans. And as I told you multiple times, I got very sick and broke my back and fractured my lower spine. That is why I have an SUV. I cannot comfortably get in and out of a sedan without experiencing extreme pain. Unfortunately due to my health I cannot drive a sedan and you were not able to accommodate that. Also, you are not committed to finding me a solution, as your manager just called me and basically said there is nothing else they can do and they cannot really have the tech department commit more unpaid hours to my car and issue. Frankly, I am tired of your service department telling me that you did me a favor by waiving my deductible. I have been to the dealership around 11 times and taken countless hours out of my work day to bring my car to Norwood. I would like nothing more than to never come back to Nissan, but you have been unable to fix the issue cause by the service department. Finally, Nissan Norwood needs to work on their attention to detail. I went to pick up my car, you gave me back the complete wrong car. I lost complete trust in the work being done at that point. And the last time I picked up my car, I was given back my car with a razor blade on the floor of the driver's side. When I reported this to member of the service department, it was not taken as seriously as it should have been. This was extremely disappointing as someone (myself, child or pet) could have gotten hurt but the razor.

October 03, 2024

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Great service customer service was very helpful and serviced my car within a timely manner. More

by Lovelykaisha88
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cris Costa, Jude Belizaire, Antonio Ramirez , Brandon Daughtrey, Robert Furman, Jim Islami, Aziz Lawal

Print
Oct 07, 2024

Nucar Nissan of Norwood responded

Thank you so much for the 5 star review!

October 03, 2024

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I've been coming here for a number of years and they've always taken care of my car. More

by PEREZ.VEE27
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Antonio Ramirez , Aziz Lawal

Print
Oct 04, 2024

Nucar Nissan of Norwood responded

Thank you so much for the wonderful review!

September 30, 2024

Dealership Rating
Employee Rating

The staff here are the best. They worked with me and got the exact vehicle that I wanted for a cheaper price as well. They even served me coffee. Really made my day. I recommend More

by BOSTONKIZ
Service Price Transparency
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Recommend Dealer
Yes
Print
Oct 03, 2024

Nucar Nissan of Norwood responded

Thank you for the wonderful review! We're thrilled to hear that our team was able to get you the exact vehicle you wanted at a great price and that the little touches, like the coffee, made your day. We truly appreciate your recommendation and look forward to helping you with your next vehicle purchase!

September 30, 2024

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Employee Rating

Great service at the service center - will go again to get my car serviced moving forward. More

by keimarajordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cris Costa, Jude Belizaire, Antonio Ramirez , Brandon Daughtrey, Robert Furman, Jim Islami, Aziz Lawal

Print
Sep 30, 2024

Nucar Nissan of Norwood responded

Thank you for the great feedback! We're thrilled to hear that you had a positive experience at our service center and look forward to seeing you again for your future car needs!

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