Richard Albino | Page 2

Inspection completed and all fluids checked and topped off...could not be happier. I bought my 2015 Passat which is my favorite car owned. I am pleased with th completed and all fluids checked and topped off...could not be happier. I bought my 2015 Passat which is my favorite car owned. I am pleased with the service received at Carolina VW! More

by chipbuchanan Verified Customer Verified Customer

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Great service! Twenty years ago I purchased my first Volkswagen. A Jetta that lasted a hundred and eighty seven thousand miles, a tree fell on it and the Jetta was l Twenty years ago I purchased my first Volkswagen. A Jetta that lasted a hundred and eighty seven thousand miles, a tree fell on it and the Jetta was laid to rest. Hopefully this little black beauty will last the same amount of time. #VWgirl Richard Albino was very kind and patient. More

by amy.harris8875 Verified Customer Verified Customer

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Experience of a New Vehicle Purchase Recently, I was looking for a VW Jetta, R-line. I have visited three dealerships looking for the best price. I had found Carolina Volkswagen. When I f Recently, I was looking for a VW Jetta, R-line. I have visited three dealerships looking for the best price. I had found Carolina Volkswagen. When I first arrived, I was greeted professionally by Richard Albino. We discussed the vehicle and all options of that vehicle. He wanted to ensure I was getting what I wanted. From the time I arrived to the time I drove away in my new vehicle, it was the fastest and one of the best experiences I have had. Doug also helped my with the finance portion, which was the most smooth transaction I have ever experienced. The team was very easy to work with and I was very pleased to work with them. Next time I have a VW need, I will ensure to visit this team first since my experience was great. More

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Sales and Service Great customer service and informative of the steps of the buying process along the way. Was offered many times beverages, etc to make my time there c Great customer service and informative of the steps of the buying process along the way. Was offered many times beverages, etc to make my time there comfortable. More

by nicolebuckenham Verified Customer Verified Customer

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Peace of Mind Olga was amazing along with the rest her teams I had a bad morning with my car and she assured me that everything would be okay. She helped get me to Olga was amazing along with the rest her teams I had a bad morning with my car and she assured me that everything would be okay. She helped get me to work, gave me updates all day and then sent a car to pick me up when my car was ready. Was upfront about the cost. And then Olga went over everything with me once I was back at the shop. More

by ALEWIS11378 Verified Customer Verified Customer

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Great Dealership Great sales team that are very accommodating and friendly. Dealers pricing is very competitive to other dealerships in the area. I have already starte Great sales team that are very accommodating and friendly. Dealers pricing is very competitive to other dealerships in the area. I have already started recommending this dealership to friends. More

by SCHAEFER.BRADLY Verified Customer Verified Customer

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Easiest Car Purchase we have ever done!!! From salesman Robert Albino to Richard Sales Manager to Doug in finance, the process could not have been smoother. No wasting time, no back and forth From salesman Robert Albino to Richard Sales Manager to Doug in finance, the process could not have been smoother. No wasting time, no back and forth stuff. More

by MVINKE Verified Customer Verified Customer

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Great team Everyone seems to work well together and got the sale done. Friendly, professional and fair. Good inventory and knowledgeable staff. Got me in and out Everyone seems to work well together and got the sale done. Friendly, professional and fair. Good inventory and knowledgeable staff. Got me in and out. More

by AUSLANDER9 Verified Customer Verified Customer

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Fantastic Service Department I had an issue with my 2019 Beetle and due to the holiday the earliest I could get in was on Memorial Day. None the less due to prior plans I called C I had an issue with my 2019 Beetle and due to the holiday the earliest I could get in was on Memorial Day. None the less due to prior plans I called Carolina Service Dept on Saturday and spoke with Olga . She was fantastic absolutely professional , cordial and very empathetic & accommodating . She told me to bring the car in right now she'll have someone look at it . She mentioned unfortunately she didn't have any loaner cars available but if need be she would have someone take me home . None the less the problem was somewhat serious and I was their a few hours . Very nice waiting room offering refreshments & TV or I chose to wait outside which was nicely set up with chairs & umbrella . Olga kept my updated on the status of my car and the issue itself . She even stated if remotely they had to keep my beetle she would even try to get me loaner car due to my holiday plans and very apologetic . None the less she came back one last time and stated they had fixed the problem which was great news and told.me.if the problem should reoccur come back immediately . They even washed my car .Again I've been patronizing Carolina VW since moving to Charlotte about 1 yrs and a half .I'm from Long Island , NY in fact I traded in my 2016 beetle upgraded to a 2019 Beetle .Much thanks to the great service and kindness shown to me a shout out to Richard salesman , Olga Service Rep , and Clem sales.manager .I've patronize VW since 1969 and I know what I'm talking about .Great Job to the entire staff. Bruce & Phyllis Levy More

by positivelink1 Verified Customer Verified Customer

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Quality service This experience was great sales person and manager did a fantastic job . I new what I wanted and it didn’t take a whole day. Good job guys This experience was great sales person and manager did a fantastic job . I new what I wanted and it didn’t take a whole day. Good job guys More

by GWENLINFAM@yahoo. Verified Customer Verified Customer

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