Richard Bryan | Page 2

Brandon Hyundai responded

Good afternoon, I do sympathize that you purchased your vehicle in December and due to the first spoiler we received arriving damaged, it has further delayed our progress of having yours replaced. However, we have tried our best to remedy this for you and get this handled as quickly as possible because we do care about our customers. Again, I apologize that the first spoiler we ordered arrived to us damaged. I also apologize that we have to order our parts from the factory; we can't just order one online from anywhere, it has to be a warrantied part from Hyundai. I apologize that every warehouse nationwide did not have any in stock and we have no choice but to wait on the factory, but we did put a rush on it. We understand this has escalated so we are doing everything in our power to rush this for you. We understand your frustration, and have been in communication from your initial response and have tried our best to get you a new spoiler and correct this. As I mentioned in prior communication parts on "back order" means there are none available. Thank you for your time and I hope you have a wonderful day.

Brandon Hyundai responded

Again, we do apologize. I am working with what I have. All I am given is the ETA meaning estimated time of arrival. We can only go by the ETA we are provided which can change from the manufacturer. Which means that we can only provide you an update when parts department is updated, latest update part will be in January 30th (9 more days). As soon as the part arrives here, I can promise you we will call you to let you know that it's arrived and everything is well with it. We will then send it for paint and contact you again to schedule an appointment for the installation. If anything is to change with ETA I will also provide you an update.

Jenzim1986 responded

You guys are pathetic. It’s been 3 months since I’ve bought this damaged POS and have received 5 different arrivals dates already and your still telling lies!! O well you guys don’t seem to care so I guess I will go fill out my Hyundai review now I’m done giving you people chances to make this right. Also The “ its a new car” excuse is being overused by you guys, Hyundai is producing these cars by the hundreds this part is not on short supply, I was able to locate it in 5 minutes.... nice try.

Jenzim1986 responded

As far as you stating you have been keeping us informed... that is incorrect. If it wasn’t for ME constantly reaching out to YOU I would not have heard anything from you, I would still not know anything IF I left it up to you. IF this was so important to you, you would have called yesterday to tell me the ETA YOU gave was incorrect, but once again I have to reach out to get a status update as usual. I have a call/complaint in to Hyundai now. Maybe they’ll be able to get something done or force you to take it off another car.... seeing this repair is stated in our contract with you and had yet to be fulfilled by you.... that’s a breach of contract.