Richard Clarke

PROFIT over people • Recall Service: My vehicle was kept for an unreasonable four months for a recall repair. Shockingly, just a few thousand miles later, the vehicle is now out of alignment and requires ne for an unreasonable four months for a recall repair. Shockingly, just a few thousand miles later, the vehicle is now out of alignment and requires new tires. It only has 24,000 miles, and the recall (suspension-related) was completed at 21,000 miles. • Neglected Service: It appears the vehicle alignment was not performed during the recall service, leading to the current tire issue. This is not a normal maintenance item that should have been overlooked. • False Promises: I was misled regarding price matching. Your dealership advertised a willingness to match competitor prices, but this was not the case when it came to tire pricing, specifically the advertised price at Pep Boys. • Deceptive Discounts: The advertised 15% service department discount for veterans and first responders is incredibly misleading. The discount apparently does not apply to essential services like tires and alignment. This feels particularly disingenuous. Overall Experience: These repeated incidents paint a clear picture of a business that prioritizes profit over customer satisfaction. The lack of transparency and willingness to address basic concerns is unacceptable. More

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Richard Clarke made the car buying process easy. He was patient and very knowledgeable. All the staff was incredibly friendly and helpful. Great experience overall. He was patient and very knowledgeable. All the staff was incredibly friendly and helpful. Great experience overall. More

by gd10 Verified Customer Verified Customer

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Richard was a pleasure to do business with. He was friendly, patient, and very knowledgeable. He took great care of us and made the deal happen. He was friendly, patient, and very knowledgeable. He took great care of us and made the deal happen. More

by gd10 Verified Customer Verified Customer

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Once I left that place they didn’t care about my needs no more , been trying to contact Herman for a week and nothing . I specifically said I was transferring my plates and they send me new plates and of cou more , been trying to contact Herman for a week and nothing . I specifically said I was transferring my plates and they send me new plates and of course I have to pay for it . Contacted him no answer , no resolution no help at all . It’s not like they are super busy at this place More

by cindycatos Verified Customer Verified Customer

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