Richard Guide | Page 4

First off I give my sales person 5 stars he was OUTSTANDING PAULO FERREIRA. BEAUTIFUL show room and building. sales were very friendly and confident in their knowledge BUT I live 2 hours away a OUTSTANDING PAULO FERREIRA. BEAUTIFUL show room and building. sales were very friendly and confident in their knowledge BUT I live 2 hours away and they sent me a quote of my trade for my used car....internet price was great, so after you arrive and they show you the break down, STICKER SHOCK sets in, they add on this $1999 RECONN fee, which when you read the fine line, you see the normal $999 etc so this is how they get you for lowering the internet price. Paulo had his boss try to explain, who clearly has no customer service skills and lacks tack and diplomacy. He made my experience very stressful and more frustrating to say the least. I cannot say I would recommend Grieco as I feel they are very misleading but Paul was great would highly recommend him. I purchased two used cars last year and there were no hidden costs etc like Grieco presented. Bottom line: The sales consultant, did his best to manage a bad situation, however the management clearly didn’t care. More

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If you go there ask for William he's gonna be straightforward with everything not gonna give you the run around or try to stack useless add-ons. straightforward with everything not gonna give you the run around or try to stack useless add-ons. More

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DO NOT TRUST THIS DEALERSHIP! - They will lie and tell you anything just to get you in the door. Our experience today was terrible and was an example of the worst practices in car sales. Because we are you anything just to get you in the door. Our experience today was terrible and was an example of the worst practices in car sales. Because we are not local, we called to confirm that the specific vehicle we were interested in was available this morning. They told us it was, and set up an appointment to view it. They said they would have it “pulled up at the front waiting for us”. So we traveled over 2 hours to their location, only to find out when we arrived they actually did not have it ready and didn’t even know where it was. We waited around while they searched for it. Only to find out that it had been damaged the day before. They tried to play it off and sell us other cars that were way out of price range and not what we wanted. This seems to be their policy - just tell you whatever gets you to come into the dealership. The sales consultant, did his best to manage a bad situation, however the management clearly didn’t care. We waited around wasting even more time while management took hours to come speak with us directly and when they did, they just made more excuses for their bad sales practices. Grieco Ford you wasted our time and we won’t be back. Hopefully, this review helps others avoid this experience. More

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Both our sales person Lydia & the finance manager Joe worked extremely hard to find me the truck I needed at a price that worked for me. Great experience worked extremely hard to find me the truck I needed at a price that worked for me. Great experience More

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An advertisement for high price trade in on my car got me in the doors to see if it were true. Broke down costs of what I would be getting for what I was giving up after all is said and done (trade-in offer in the doors to see if it were true. Broke down costs of what I would be getting for what I was giving up after all is said and done (trade-in offer - remaining balance v.s. how much out the door cost was and how much KBB price was for future trade-in on the used car I was getting). I had no reason to deal but Jordan Gantwarg really worked out a nice deal that I felt comfortable with. I was honestly more worried about the warranty with a used car. I was assured that they honor their 7 year CPO warranty and that it was included with my purchase, though it did not come with any paperwork that night. I was told the paperwork will come after they process it since the sale happened over the weekend, and we were the last ones out. I called back in a week later and the CPO was indeed included just as promised! Rarely am I this surprised by a dealership holding true to their word, but this one pulled through. Would highly recommend to shop from. More

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Ignore this dealership like the plague Incompetent routine vehicle service and lousy 5 hour ordeal trying to end one lease to start another after being hounded to set appointment. Rather than showing routine vehicle service and lousy 5 hour ordeal trying to end one lease to start another after being hounded to set appointment. Rather than showing me the ecosport or escape I asked to see they tried ripping me off on a buyout telling me what a favor they are doing by not selling me a car. I'm taking my complaint to FORD directly More

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New Truck Purchase It was a pleasure to deal with Richard. He was able to reach our goal for product and price. The process was a little too long but fairly painless. Ha It was a pleasure to deal with Richard. He was able to reach our goal for product and price. The process was a little too long but fairly painless. Happy with our purchase!! More

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My experience with Richard was very good I’ll always deal with him he’s such a professional at job thanks again for your great service 😎 with him he’s such a professional at job thanks again for your great service 😎 More

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Outstanding performance truthful person outstanding salesperson truthful person to this word very honest look you straight in the eye when you're doing the deal which is very important to me dress very salesperson truthful person to this word very honest look you straight in the eye when you're doing the deal which is very important to me dress very nicely looks professional More

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Richard is the best he helped me get into the truck that I wanted and he got me the best deal he could. No complaints here I wanted and he got me the best deal he could. No complaints here More

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