Richard Guide | Page 3

***IF YOU HAVE HAD A PROBLEM WITH THIS DEALERSHIP REPORT THEM TO THE BETTER BUSINESS BUREAU AND FILE A COMPLAINT.*** Imagine a woman who is 9 months pregnant become the object of hostility and bullying at a THEM TO THE BETTER BUSINESS BUREAU AND FILE A COMPLAINT.*** Imagine a woman who is 9 months pregnant become the object of hostility and bullying at a car dealership. That is our story. We bought a van from the manchildren at Greico Ford a few months ago and after 10 days it broke down. I took it back and they kept it for 10 more days, then they finally “fixed” the problems that we brought it in for. But not before we were gaslighted for buying a used car from them — yes, you heard that correctly — my 9 month pregnant wife was told, verbatim, “you should have known what you were getting into when you bought a car with this many miles on it.” When I picked up the van finally I made a right out of the parking lot and the check engine light came immediately back on. I had my mechanic hook it up to the computer and there was a laundry list of more problems it had. Either the mechanics there don’t know what they are doing and couldn’t find these very basic problems or the management just don’t care — neither is acceptable. They care about nothing but making a few quick bucks. They filled their pockets while they hid behind their contracts and sales counter. Here’s where it gets really dirty: The used car sales manager Chris showed me no option but to turn the van back in for another car (which I didn’t want because they had no more vans at their dealership). I was offered $1500 LESS for the car I had for 10 days. Worse yet I was told I MUST buy from their inventory in order to have that credit— a refund was not an option. I was therefore forced into a car that was not only NOT the car we wanted but had an incredibly unfair price tag. (I’m pretty sure they added fees that weren’t supposed to be there or higher than normal because of the heated interaction we had after all of this happened.) Ultimately, that they created an impossible situation that put the customer in a rock-and-hard-place scenario by selling us a van that shouldn’t have been on their lot and then taking advantage of our vulnerability when we were without a car. Bottom line: awful quality vehicle followed by overpriced vehicle followed by hidden fees, topped off with aggressive and hostile management style. Note to the toddlers running the place: People who take advantage of people are weak. It takes strength to do the right thing especially when there is self-gain on the line. Note to everyone else: BBB didn’t get me everything I wanted in rectifying the situation but I did get a check for the difference in the refund of my warranty. So, REPORT THEM TO THE BBB! Don’t stop— Greico knows they’re in the wrong. More

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My wife and I purchased a 2022 Ford Edge from Marvin Saunders a few weeks ago and had a great experience. He is totally professional as a salesperson but his extra effort following up on some of the det Saunders a few weeks ago and had a great experience. He is totally professional as a salesperson but his extra effort following up on some of the details after the sale is what sets him apart. I would highly recommend Marvin to anyone looking for a Ford. Mike & Renee O'Connell More

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MY NAME IS FRANK AND I OWN A 2021 FORD EXPEDITION MAX . I WOULD LIKE TO EXPRESS MY GRATITUDE AND APPRECIATION FOR THE EXCELLENT SERVICE, PERFORMANCE AND PROFESSIONALISM TO THE SERVICE MANAGER MR. HOLGER FR I WOULD LIKE TO EXPRESS MY GRATITUDE AND APPRECIATION FOR THE EXCELLENT SERVICE, PERFORMANCE AND PROFESSIONALISM TO THE SERVICE MANAGER MR. HOLGER FREIMANN AND SERVICE ADVISOR TREVOR OMSTED FROM GRIECO FORD OF DELRAY! I RECOMMEND THIS DEALERSHIP VERY HIGHLY AND I AM VERY SATISFIED, THERE SERVICE DEPT WAS TRULY OUTSTANDING! More

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I have been calling this dealership for over a week. My car was delivered with one key. It was never revealed to me that it only had one key. I paid $36500 cash for this car plus $675 for delivery and n My car was delivered with one key. It was never revealed to me that it only had one key. I paid $36500 cash for this car plus $675 for delivery and now I have to pay $520 for a new key. And no manager will return my call. Two keys is a pretty standard item to expect when paying a premium price for a used car. I heard from them multiple times a day before I paid them their money. Now crickets. More

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STAY AWAY FROM THIS DEALERSHIP , THE REVIEWS ARE AWFUL , BUY OR LEASE YOUR NEXT TIME FROM ANYONE ELSE . THE MOST TRICKS AND GAMES I HAVE SEEN (EVER) ! TAKE THE TIME AND READ THESE REVIEWS ,THE DEALERSHIP BUY OR LEASE YOUR NEXT TIME FROM ANYONE ELSE . THE MOST TRICKS AND GAMES I HAVE SEEN (EVER) ! TAKE THE TIME AND READ THESE REVIEWS ,THE DEALERSHIP OWNER APPARENTLY KNOWS WHATS GOING ON AND DOESNT CARE . DONT SUPPORT THIS BEHAVIOR SEND A CLEAR MESSAGE THE CAR BUYER IS DONE WITH DEALERSHIP GAMES More

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First class operation! Scott, Frank and Shawn were total professionals. I owned and operated a General Motor's Dealership in New York and Connecticut and when I went it t Scott, Frank and Shawn were total professionals. I owned and operated a General Motor's Dealership in New York and Connecticut and when I went it to buy my car I just went through there process without going into details about myself. these people are 5 star. I own now one of the largest reputation management companies in the USA and I am very sensitive to how business treat clients because I deal with issues from businesses who have issues. Grieco is one of the best at customer care and treatment. I went to the dealership and did not by this car online More

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My question was never answered concerning the hp of the Jaq V8 engine (550 or 575). Why??? Jaq V8 engine (550 or 575). Why??? More

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Horrible service, NO communication with the vehicle owner. Service dept always busy and unprofessional, worst experience ever with a service department owner. Service dept always busy and unprofessional, worst experience ever with a service department More

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I went to go buy a truck from them that I found listed on the Internet. Truck was listed for $62,000, but when I asked for the price in order to get financed, they try to switch the price up to $69,000. Addi the Internet. Truck was listed for $62,000, but when I asked for the price in order to get financed, they try to switch the price up to $69,000. Additionally, they added a bunch of random fees that equated up to $4000 additional. Finally, they removed those additional fees and brought the price of the truck to the original listed price. They made it seem as though they were doing me a favor. I specifically asked if the car was a clean Carfax, for which day then responded “yes, absolutely!” After pulling my credit unnecessarily twice, because I specifically told them I will be financing the car myself through my own bank, it was uncovered that the car was a lemon law car. They tried to convince me that the car was recalled due to a window motor. That was a bold face lie trying to trick me into buying the truck. They also told me it would take them several hours to investigate the reason behind the recall, yet another lie. The reason was listed on the Carfax that they conveniently didn’t show me. The truck was recalled because it goes into limp mode. That could be a number of reasons. They completely lied, pulled a bait and switch, did false advertising, and were completely unethical in their approach to selling vehicles. I strongly urge you to consider other dealerships before dealing with these crooks. More

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This was my first time using Grieco Ford of Delray Beach, and I must say, it left a great impression on me. If you're looking for a good and reliable maintenance rep, be sure to look for Erik Hoffman. Mr. Ho and I must say, it left a great impression on me. If you're looking for a good and reliable maintenance rep, be sure to look for Erik Hoffman. Mr. Hoffman helped me with my service and I couldn't be happier! More

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