Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.4
125 Reviews
4.4

125 Reviews

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125 Reviews of Richard Pool

August 11, 2025

Dealership Rating
Employee Rating

Under the circumstances, Richard did well and expedited our needs to get back on the road after a road hazard issue on our way back to WI. As he isn't listed, I'll mention the tech that stayed late to ser More

by MICHAEL.CROWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Please reference work order for listed tech - deserves a flourish on his next performance review.

Aug 12, 2025

BMW of Orland Park responded

Thank you for sharing your experience! We’re glad Richard was able to help expedite your needs and get you back on the road quickly after your road hazard issue. We’ll be sure to recognize the technician who stayed late—going above and beyond like that truly deserves five stars. We appreciate your kind words and wish you safe travels back to Wisconsin! Best Wishes, BMW Of Orland Park

August 01, 2025

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Employee Rating

Cory was such a pleasure to work with always made sure i understood everything and made the process of getting my vehicle in for service such a breeze! Made sure to always give me as much info about service More

by BEBENUDDLE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mahdi Armoush, Cory Kazienko

Aug 04, 2025

BMW of Orland Park responded

Thank you for the wonderful feedback! We're thrilled to hear Cory made your service experience smooth and informative. He truly is awesome, and we’re glad he made you feel so comfortable and confident in your vehicle’s care! Best Wishes, BMW Of Orland Park

July 31, 2025

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I was impressed with the whole experience. From start to finish. Thumbs up all the way More

by MDT12
Service Price Transparency
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Recommend Dealer
Yes
Jul 31, 2025

BMW of Orland Park responded

We are so glad to hear your whole experience was a great one! We look forward to working with you again. Best Wishes, BMW Of Orland Park

July 28, 2025

Dealership Rating
Employee Rating

I was only able to deal with this dealership via text it seemed like every time I called I would receive a response via text except when it was time to pay. I would have also thought my car would have recei More

by VBUTLERKK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 28, 2025

BMW of Orland Park responded

Thank you for your honest feedback. We're sorry to hear your experience didn’t meet expectations. We understand the importance of clear communication and will look into why your calls weren’t answered directly. We also apologize for the lack of a vehicle cleaning and the inconvenience of not receiving a loaner. Your comments help us improve, and we hope for the opportunity to provide a better experience in the future. Please contact our Service Director: Brian Coster to further discuss. 708-460-4545 Best Wishes, BMW Of Orland Park

July 27, 2025

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Employee Rating

Fantastic Friendly Professional Z always does a great job with nice staff and expertise and speed. More

by WRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2025

BMW of Orland Park responded

Thank you for the kind words! We're so glad to hear you had a fantastic experience with our friendly and professional team. Our staff is always here to deliver expert service with speed and care! Best Wishes, BMW Of Orland Park

July 18, 2025

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Employee Rating

Professional and knowledgeable. I appreciated the fact that all of my questions were addressed. My calls were returned in a timely manner. More

by QMDWINSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

BMW of Orland Park responded

Thank you for the great feedback! We're glad to hear that you found our team professional and knowledgeable. It's always our goal to provide clear communication and timely follow-ups, so we're happy we met your expectations. We appreciate your support and look forward to assisting you again! Best Wishes, BMW Of Orland Park

July 16, 2025

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Employee Rating

Ziegler BMW of Orland Park is always top notch! ! Their customer service and attention to detail is second to none!! More

by michaelm2010
Service Price Transparency
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Recommend Dealer
Yes
Jul 16, 2025

BMW of Orland Park responded

Michael, thank you for trusting the BMW of Orland Park team with your business and your vehicle! We appreciate your support and look forward to welcoming you back next time. Have a great day!

July 05, 2025

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Employee Rating

Rich is always a pleasure to see and makes sure youre always taken care of. More

by LUIS9555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2025

BMW of Orland Park responded

Luis, thank you for leaving BMW of Orland Park a five-star review! We are happy to hear that Rich took excellent care of you.

July 05, 2025

Dealership Rating
Employee Rating

Trusted service is the best answer I can give you in 15 words you ask for More

by JOHN@ANDERSONADVISORS.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2025

BMW of Orland Park responded

Hi John, thanks so much for taking the time to leave BMW of Orland Park a great review!

July 03, 2025

Dealership Rating
Employee Rating

Everybody was nice and polite and knowledgeable they explain everything to us and they advise us about some issue we have after all everybody was perfect More

by DOMINOS2726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2025

BMW of Orland Park responded

Thank you for sharing your experience with us! We're overjoyed to hear that our team at BMW of Orland Park provided knowledgeable and polite service. We appreciate your feedback and are here if you need anything else!

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