Richard Pool | Page 8

Mr Kevin Hernandez is extremely knowledgeable. BMW of Orland Park is overall a good facility to service your vehicle. Vince did offer a loaner which was also helpful! Thanks to an excellent team. BMW of Orland Park is overall a good facility to service your vehicle. Vince did offer a loaner which was also helpful! Thanks to an excellent team. More

by Ragsdale Verified Customer Verified Customer

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Richard identified a problem and helped me work through it. This was a great result and I am most thankful for his assistance. it. This was a great result and I am most thankful for his assistance. More

by MICHAELJB1952 Verified Customer Verified Customer

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Bad experience. Dropped car off on 4/3. Didn't hear from Rich at all on 4/4. Received a video at 5:13pm with the cars's issues. I had to call Rich to get the est Dropped car off on 4/3. Didn't hear from Rich at all on 4/4. Received a video at 5:13pm with the cars's issues. I had to call Rich to get the estimate and time frame. He said he would send the estimate. Never received it on 4/4. I had to call BMW on 4/5 to get the status. I was informed that Rich was off on 4/5 so they transferred me to someone else who then sent me the estimate and informed me the part needed to be ordered and that it wouldn't get there til 4/8. Luckily I received a text on 4/7 saying my car is ready. Very poor communication here...really the first time I had a bad experience with you. More

by KEITH320 Verified Customer Verified Customer

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Been servicing my BMW vehicles for over 10 years at BMW of Orland Park. Service is always top notch! of Orland Park. Service is always top notch! More

by Anetka6015 Verified Customer Verified Customer

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Job fix after 4 visits. employee working hard to solve the issue.finally job done. Thanks for ALL. employee working hard to solve the issue.finally job done. Thanks for ALL. More

by BMN1959 Verified Customer Verified Customer

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I had a great experience working with Richard Pool at BMW Ziegler Orland Park. His professionalism and dedication to customer satisfaction were impressive. Richard took the time to explain service options cl Ziegler Orland Park. His professionalism and dedication to customer satisfaction were impressive. Richard took the time to explain service options clearly, kept me updated throughout, and ensured a smooth, hassle-free experience. I highly recommend him for anyone seeking an excellent service advisor. More

by JO_LIMTANGCO Verified Customer Verified Customer

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The dealership and representative were excellent, in communication, relaying information, delivering great service to my vehicle, 2019 I3. communication, relaying information, delivering great service to my vehicle, 2019 I3. More

by CHEMICAL4ALL Verified Customer Verified Customer

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Great place and great services. People are friendly and helpful. I would recommend this place for everyone. People are friendly and helpful. I would recommend this place for everyone. More

by HSANDID Verified Customer Verified Customer

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I love BMW of Orland Park. My service advisor was very nice and professional; he knew his work well. My service advisor was very nice and professional; he knew his work well. More

by NMMITTS Verified Customer Verified Customer

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Richard is the best person I’ve dealt with. Way better then the previous guy kevin Way better then the previous guy kevin More

by OMRANABDALLAH15 Verified Customer Verified Customer

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