Richard Roy | Page 9

a great job Richard did a great job helping us find the right vehicle. Came in thinking one way, left with a better option. He took alot of time helping me find t Richard did a great job helping us find the right vehicle. Came in thinking one way, left with a better option. He took alot of time helping me find the right one and he did not make me feel rushed. More

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friendly and efficient I was in originally in the market for a truck but was out of my price range so i told him i would be open minded to an suv as long as it didn't look t I was in originally in the market for a truck but was out of my price range so i told him i would be open minded to an suv as long as it didn't look too girly. he brought up a chevy equinox and i loved it. we did the paperwork right there. the people of merchant's are very friendly, easy to deal with and do whatever they can to get you a deal. More

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Great Service! I had a great experience with Richard. He knew just what I was looking for and was patient with my requests. He was also very friendly and kept us in I had a great experience with Richard. He knew just what I was looking for and was patient with my requests. He was also very friendly and kept us in the loop with everything throughout the process. More

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Excellent customer service! Richard Roy took excellent care of us when we went to buy a new car. He worked with our price range and made sure we left in a quality vehicle. Than Richard Roy took excellent care of us when we went to buy a new car. He worked with our price range and made sure we left in a quality vehicle. Thank you merchant auto! More

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Richard Roy at Merchants I had my car die suddenly on me and I found myself in need of a car ASAP. I had heard ads for Merchants and decided that would be my first stop. I met I had my car die suddenly on me and I found myself in need of a car ASAP. I had heard ads for Merchants and decided that would be my first stop. I met Richard Roy at the door, and after talking to him about what I have driven in the past and what I was looking for, he brought up the 2016 Hyundai Accent to show me. I hesitated a little because I've never bought the first car I've looked at, but as the deals and advantages started piling on, I realized this was the car for me. It's the newest car I've ever owned, with the fewest miles, and Rich made it fit my budget, even with all the extra coverage and warranties. I had a prepaid credit card as my down payment, and everything about trying to use it was going wrong. Richard jumped into action to help me sort it out, going online to find the phone number to call, waiting while I was on the phone with customer service forever, even suggested I try the ATM across the street and waited patiently. When all avenues failed, I knew I'd have to come back the next day with my last car to drop off and finish up anyway, and he was so nice about it and sure that we'd get everything sorted out. Then the next day, we're finishing up paperwork and figured out the payment, and THEN- the tow truck guy was very late, didn't call ahead like he said he would, and we were left waiting again. Richard was again very patient as I tried to make more phone calls. I finished up everything with Scott Chavanelle, going over their coverage packages and the pages and pages of paperwork, and he was so nice and funny, it didn't feel like a chore at all. Finally my car showed up and Rich personally walked me over to the service entrance to make an appointment for my first oil change, and we stood around chatting before I left. Overall, what could have been a very stressful situation was made very comfortable, I didn't feel pushed into anything or talked down to, everyone I interacted with was very nice and welcoming. It was the best car buying experience I have ever had, and I'll definitely be recommending them to everyone I know. More

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Great experience! Had a great experience with Richard. He went above and beyond to answer questions and help get me in to the vehicle I wanted. Would recommend! Had a great experience with Richard. He went above and beyond to answer questions and help get me in to the vehicle I wanted. Would recommend! More

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Great Sales Staff Rich got me into the car I wanted at the price I wanted. I got a very nice car for the right price. Would recommend. Rich got me into the car I wanted at the price I wanted. I got a very nice car for the right price. Would recommend. More

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Great Experience with Richard Roy As a first time customer at Merchants, I'm highly impressed with the level of service I received! Richard went far above and beyond to make the deal h As a first time customer at Merchants, I'm highly impressed with the level of service I received! Richard went far above and beyond to make the deal happen and get me exactly what I was looking for! Including new tires!! Highly recommend doing business here. Richard will certainly take care of you! More

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Merchants Auto is in a class of their own. This was the sixth time I bought a car from Merchants Auto for myself or for my children. Each time I had a great experience. Anyone in the market f This was the sixth time I bought a car from Merchants Auto for myself or for my children. Each time I had a great experience. Anyone in the market for a used car would be crazy not to go to Merchants Auto. Most, if not all, of their cars have come from lease purchases and are in pristine condition. They don't sell new cars. They don't sell junk. They know what they're doing. Richard Roy has to be the greatest salesperson ever. I felt like I had brought one of my friends along for support. He was polite, knowledgeable, and handled the whole transaction by himself. Thank you, Richard. More

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A Customer for Life! Richard Roy has given me excellent service and made me a customer for life! Richard found the perfect car for my needs. He stayed in constant contac Richard Roy has given me excellent service and made me a customer for life! Richard found the perfect car for my needs. He stayed in constant contact with me throughout the process of purchasing the car, so that I knew exactly what information was needed and when the car was ready. I am very appreciative of Richard really having LISTENED to what my needs were and not having wasted my time by showing me cars that were of no interest to me. Other dealerships did NOT listen to what I needed, so I'm glad to have found a dealership with a salesperson who does listen to the customer's needs. Thanks, Richard, for making my experience with Merchants Automotive a great one! More

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