Richard "Wally" Wall | Page 17

Excellent Had a great experience with North Country in Coon Rapids..Wally our salesman was a personable and wonderful person to work with., he took the time to Had a great experience with North Country in Coon Rapids..Wally our salesman was a personable and wonderful person to work with., he took the time to ask us what we were looking for and proceeded to give us what we needed.. I would recommend him and North Country to others for sure.. Great friendly place More

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New vehicle We had a great experience with Wally as a salesman for our new purchase. He helped us out with everything we needed. We would recommend him to our fr We had a great experience with Wally as a salesman for our new purchase. He helped us out with everything we needed. We would recommend him to our friends and family. He was a very personable person. More

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Very helpful to get our dream machine Visited various Ford dealers and North Country met and/or exceeded all others in regard to our expectations. Everyone we encountered along our new ca Visited various Ford dealers and North Country met and/or exceeded all others in regard to our expectations. Everyone we encountered along our new car journey were all very knowledgeable and helpful. Kudos. We'll definitely repeat the experience for our next new vehicle. More

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99.9% Isn't Good Enough Whenever I do business with a place I always ask myself one question. Are they content and happy with 99.9% of their customers having a Completly Sat Whenever I do business with a place I always ask myself one question. Are they content and happy with 99.9% of their customers having a Completly Satisfied experience? To many the answer would be yes. But I firmly believe that North Country Ford is not one of those businesses that are. The reason I say this is I have been going to this dealer for the last four years and only once did I have an issue that I thought was unfair. Guess what, I talked to Tom the service manager and he fixed the issue I had without hesitation. Yes, in the four years I have been going there I could have been 99.9% satisfied but like I said, Tom corrected the minor issue I had and turned it into 100% Completly Satisfied. This is the reason I continue to buy all my vehicles and do all my service work with them because at the end of the day, there just is no other place that can match their level of service in pricing and customer service. It has been a true pleasure getting to know all of the wonderful employees that I have had the pleasure to do business with I want to give credit to Tom the Service Manager, Brent and Jack In the Service Dept. Tim Reil, Perry Feavel, and Tom Reil in sales for always taking care of me and my family over the last four years and for never being satisfied with only being 99.9% Good Enough. More

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Fantastic overall experience! Thank you! Wally is such a great guy! I called and told him about my experience at another Ford dealership and all I wanted was to lease another Ford Edge just Wally is such a great guy! I called and told him about my experience at another Ford dealership and all I wanted was to lease another Ford Edge just like my last one. He found the vehicle and got it ready for me. I went up to sign paperwork and I was on my way. I was just so easy and seamless. Even though this isn't the closest Ford dealership to my home I will keep going back to Wally. He's the best!! More

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Repairs out of warranty My 2013 Edge was 652 miles out of warranty when I discovered the front strut (dirver side) was leaking fluid. I called Northland and talked with Sco My 2013 Edge was 652 miles out of warranty when I discovered the front strut (dirver side) was leaking fluid. I called Northland and talked with Scott, service manager. He indicated that it was out of warranty (barely) so they would not be able to repair it under warranty. He stated "bring it in and we will fix it and not leave you out to dry, seeing how you purchased the vehicle from us". Boy were they helpful and lived up to the statement. While I didn't buy the extended warranty that was offered to me and I declined, I also felt that only 652 miles over was a little close. They worked with us, and my wife and I think they did a wonderful job of customer service after the sale. Would strongly recommend Northland Ford as car dealership that services what they sell. Hat's off to Scott and also to our very helpful salesman, Wally. JJ and BJ of BP,MIN More

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Great experience I loved the atmosphere and the way I was able to shop at my own pace without any hassle. I was treated like royalty the entire time I was at the deale I loved the atmosphere and the way I was able to shop at my own pace without any hassle. I was treated like royalty the entire time I was at the dealership. It truly made my buying experience pleasant and I will be buying from North Country Ford again in the future. More

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Best ever Recently leased my first brand new F-150. Rick "Wally" Wall was extremely helpful in getting me the best deal possible. He was very knowledgeable abou Recently leased my first brand new F-150. Rick "Wally" Wall was extremely helpful in getting me the best deal possible. He was very knowledgeable about all my questions. After the purchase he walked me through all the controls inside the truck and help me set everything up. I would highly recommend this dealership!! More

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Excellent Customer Service We have always experienced excellent Customer Service at North Country Ford. The shuttle service makes is an asset that is greatly appreciated, as we We have always experienced excellent Customer Service at North Country Ford. The shuttle service makes is an asset that is greatly appreciated, as we have been able to go shopping or have lunch while the car is being worked on. Kelly has always been very accommodating and upbeat. Thank You for your service. Don & Donna Bouley Big Lake, MN 55309 More

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2014 Ford Escape We recently purchased a 2104 Ford Escape. I have to say that it was the most pleasant experience that we have had when it has come to purchasing a ve We recently purchased a 2104 Ford Escape. I have to say that it was the most pleasant experience that we have had when it has come to purchasing a vehicle. The sales team of Richard "Wally" Wall and Geoffrey Knapp were extremely understanding with what we were looking for and putting us in the vehicle that we needed. They took the extra time that it takes to help a customer find exactly what suits their needs. Patilee Yuki-Dinger-Szymanski made the finance paperwork go as smooth as silk. Her organization made the process go more efficient than any other dealership that we have dealt with. Jennifer Aune was extremely thorough with all the options that we had offered to us with our purchase. All the employees at North Country Ford treated us like family and not just a customer. More

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