Richard Yang

New management and new customer service has made me rethink. I had been here before and not up to standards however, this last visit, much much better. Pricing is always a question but overall the serv rethink. I had been here before and not up to standards however, this last visit, much much better. Pricing is always a question but overall the service was great starting from the conversation I had with Jahan. She was great. Took care of me and got me a loaner to use right away. In the past, this would not have been this smooth. Jahan set the standard then the team from servcie to follow up carried things through properly. Nice to see these changes. Thank you for recognizing the changes needed within your facility. More

by tstrasser Verified Customer Verified Customer

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This dealership was transparent and efficient, they made the car buying experience painless. Thumbs up. the car buying experience painless. Thumbs up. More

by benaeschliman Verified Customer Verified Customer

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I recently had a fantastic experience purchasing a Certified Pre-Owned 2023 Audi Q4 e-tron from Audi Gilbert. As a repeat Audi owner, I really value great customer service, and the team here exceeded Certified Pre-Owned 2023 Audi Q4 e-tron from Audi Gilbert. As a repeat Audi owner, I really value great customer service, and the team here exceeded my expectations. I worked primarily with Richard Yang, who went above and beyond to make this deal happen. After some initial miscommunication regarding my inquiry, Richard personally stepped in, took the initiative, and worked with me to structure a fair deal that met my specific budget goals. His communication was prompt, transparent, and professional throughout the entire process, making me feel like a valued neighborhood customer. When I visited the dealership for the test drive and to finalize the paperwork, I was also assisted by Hunter, who was equally helpful and ensured the handover was smooth and efficient. It’s clear that this team genuinely cares about the customer experience and is committed to transparency. They made what can sometimes be a stressful process feel effortless. If you are looking for an Audi in the Gilbert area, I highly recommend working with Richard, Hunter, and the rest of the staff at Audi Gilbert. Thank you both for a smooth, stress-free transaction! More

by kwatro Verified Customer Verified Customer

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Evan and Rich were easy to work with and made my experience enjoyable. I highly recommend Audi Gilbert to anyone looking for a new car! experience enjoyable. I highly recommend Audi Gilbert to anyone looking for a new car! More

by kaitlin234 Verified Customer Verified Customer

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Hunter was very respectful, worked wonders on getting the numbers to a point I'm comfortable with. I didn't feel pressured to do anything and I got the car that I wanted with a very attractive price and good numbers to a point I'm comfortable with. I didn't feel pressured to do anything and I got the car that I wanted with a very attractive price and good rates. Thank for an amazing experience. More

by alaa.alsenan Verified Customer Verified Customer

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We are not happy at all! It takes too long for repairs and we were charged for a tire on the loaner that a manger “ would look into this” and never got back to us. Bob I beli It takes too long for repairs and we were charged for a tire on the loaner that a manger “ would look into this” and never got back to us. Bob I believe is his name. Would never recommend Gilbert Audi to anyone. If you say you’ll do something then do it and follow through. Very sad. I’m sure we won’t be hearing anything either. Also one of your sales managers text me with an absolute unprofessional text about the value of our car! Insulting tbh and not the way to handle business in my opinion More

by basham21 Verified Customer Verified Customer

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I recently purchased a new vehicle and it needed a few software updates. They were able to resolve all issues to my satisfaction and fairly compensated me to ensure my satisfaction and piece of mind. I' software updates. They were able to resolve all issues to my satisfaction and fairly compensated me to ensure my satisfaction and piece of mind. I'm very happy with the way Audi Gilbert worked with me and would highly recommend this dealership! More

by Matthew.t.yancy Verified Customer Verified Customer

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Very pleasant sales experience, mainly due to our salesperson, Aria Thompson. The dealership is spacious and comfortable. All personnel were responsive and respectful. salesperson, Aria Thompson. The dealership is spacious and comfortable. All personnel were responsive and respectful. More

by yock Verified Customer Verified Customer

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Very happy with my experience purchasing a new S5 from Audi Gilbert. Thanks Audi Team! Audi Gilbert. Thanks Audi Team! More

by Matthew.t.yancy Verified Customer Verified Customer

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We’re able to come to a deal and close quickly. Very friendly and efficient! Very friendly and efficient! More

by brentjenn0824 Verified Customer Verified Customer

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