Kevin Dittler

This dealership's service department has always been great to work with. Usually use Scott but he didn't have a slot available for when I needed to drop it off. Kevin was great- very professional and great to work with. Usually use Scott but he didn't have a slot available for when I needed to drop it off. Kevin was great- very professional and efficient! Also love the videos from the mechanics- appreciate the transparency. More

by kdonahoo Verified Customer Verified Customer

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The dealership and Kevin were both strong advocates for us when it came to our extended warranty us when it came to our extended warranty More

by fraustsd Verified Customer Verified Customer

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My vehicle had been at Audi Gilbert for 5 days and I wa just told that no one has even been able to look at it. And they will notify me when they have a technician available to look at it. No other communi just told that no one has even been able to look at it. And they will notify me when they have a technician available to look at it. No other communication or even a loaner vehicle since my car has been there for 5 days and no one has even looked at it! More

by GMERAZ09 Verified Customer Verified Customer

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Audi took care of what needed to be done with the new windshield replacement. No complaints, and very satisfied with the work that was done. windshield replacement. No complaints, and very satisfied with the work that was done. More

by arbaum Verified Customer Verified Customer

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The entire experience with Kevin was awful. He spoke to me in a condescending way. And everything around the loaner car experience was very bad. I am scheduled to begin a new car search in the He spoke to me in a condescending way. And everything around the loaner car experience was very bad. I am scheduled to begin a new car search in the next 6-8 months and make a purchase in the next year, but due to the service aspect of owning my Audi I will not be buying another one More

by david.markovich Verified Customer Verified Customer

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Very friendly and very thorough with explaining what is getting done at 40K service and how long it should take. Whole service took less time than estimated. Washed exterior and wiped down interior. Ver getting done at 40K service and how long it should take. Whole service took less time than estimated. Washed exterior and wiped down interior. Very satisfied. More

by ERICHCATINTHEHAT Verified Customer Verified Customer

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Made an appointment 6 weeks in advance. Dropped car off and after 5 days they had not even looked at. Picked car up without any work being done. Scott did not care about the negative experi Dropped car off and after 5 days they had not even looked at. Picked car up without any work being done. Scott did not care about the negative experience. More

by ritesh_khanna Verified Customer Verified Customer

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Very professional work! Videos detail all issues and costs are up front. They do a great job communicating and following up. Videos detail all issues and costs are up front. They do a great job communicating and following up. More

by Brooke38 Verified Customer Verified Customer

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There have been so many recalls ever since I purchased this car. The dealership never has loaner vehicles to use- even when they have to keep the car over night for the recalls. At the last recall, they l this car. The dealership never has loaner vehicles to use- even when they have to keep the car over night for the recalls. At the last recall, they left the light/alert on that says my vehicle is due for the recall. I emailed and called Audi about the situation and they never got back to me. So everyday I have to still see the alert pop up saying I am overdue for the recall. And I asked them to check another message that popped up and they said they would charge me $240 just to diagnose and read the message/alert. I will never buy another Audi. More

by brooklynpeifer Verified Customer Verified Customer

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Kevin was wonderful ! He was consistent with updating me throughout the process of vehicle being inspected. He was very welcoming and helpful. The service overall was exce He was consistent with updating me throughout the process of vehicle being inspected. He was very welcoming and helpful. The service overall was excellent. More

by laceytrent96 Verified Customer Verified Customer

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