Scott Pfannenstiel

I am on my third lease with Audi Gilbert, and I literally have to drive past two other Audi dealerships to get my car serviced at Audi Gilbert - and I'm glad to do it, every time. Scott always takes great ca have to drive past two other Audi dealerships to get my car serviced at Audi Gilbert - and I'm glad to do it, every time. Scott always takes great care to answer my questions. He's never rushed and never makes me feel rushed even when it appears to be a busy day. I appreciate the videos that the mechanics send, explaining what they are doing to my car. I highly recommend Scott and the whole Audi Gilbert team. Exemplary customer service and also exemplary automotive service. They get it done right the first time. More

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They always explain what is happening with my vehicle and take time to show me through the videos what they are working on. I typically never wait, even on what appears to be busy days, and Scott is never ru take time to show me through the videos what they are working on. I typically never wait, even on what appears to be busy days, and Scott is never rushing and always takes time to answer my questions. I trust Scott implicitly. I drive past two other Audi dealerships to have my Q5 serviced at Audi Gilbert and I will continue to do so! More

by StacyB93 Verified Customer Verified Customer

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We always return because our service with Scott Pfannenstiel is top level. If we have any issues it is with Audi directly lately and their software. Pfannenstiel is top level. If we have any issues it is with Audi directly lately and their software. More

by STACY.STAVER Verified Customer Verified Customer

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Very friendly and very professional! Everything they told me was true! Can’t really say more! Everything they told me was true! Can’t really say more! More

by STEVENSCHUDE Verified Customer Verified Customer

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Audi Gilbert provides a welcoming environment with helpful staff. I purchased a car from them and have gone back couple times with questions. They are always helpful and work to resolve my items. S helpful staff. I purchased a car from them and have gone back couple times with questions. They are always helpful and work to resolve my items. Service does a good job and keeps you informed of the work. More

by Alanmoorhead81 Verified Customer Verified Customer

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Has taken care of my car repairs. The problem is the car has needed repairs this early in its life. Never had problems with any other luxury car like I am having with my Audi. The problem is the car has needed repairs this early in its life. Never had problems with any other luxury car like I am having with my Audi. More

by dlchehy Verified Customer Verified Customer

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Scott is always great to work with and I like how transparent and honest he is. transparent and honest he is. More

by pattyandhugo Verified Customer Verified Customer

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Audi Gilbert is a 'customer centered' dealership. This team of professionals delivers 7 star service to the Audi brand! This team of professionals delivers 7 star service to the Audi brand! More

by denise43 Verified Customer Verified Customer

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Good customer service fast turn around always have a right answer and a good coffee right answer and a good coffee More

by 64jaime Verified Customer Verified Customer

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Great job! I was called daily about the servicing of my car. I am very impressed with the job and the staff. I was called daily about the servicing of my car. I am very impressed with the job and the staff. More

by liz.thalacker Verified Customer Verified Customer

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