4 Reviews
Write a ReviewDealership Experience
10 yrs, 9 mos
Industry Experience
10 yrs, 9 mos
Languages Spoken
Spanish
4 Reviews of Richie Martinez
October 27, 2021
The customer service here is HORRIBLE! I have called multiple times to reach the service dept. I am transferred, the phone just rings, receptionist keeps transferring, then after 10-15 minutes of the ph multiple times to reach the service dept. I am transferred, the phone just rings, receptionist keeps transferring, then after 10-15 minutes of the phone just ringing, they disconnect me. I have tried the live chat. Was told they will send a message to service dept, After a week, still no contact. I tried to make an appointment online for service, the service I need is not on their list and says ask advisor. Can't get a hold of anyone to ask advisor. The parts dept is not any better. Made a purchase, was told they will call me when the part comes in. Went to cashier to pay and noticed the parts advisor put in the wrong phone number. Went back after I paid and told him he entered the wrong number. He stood there and said he would change it on his end but did not pull out the paperwork or enter the correct number in the computer. Not sure how they will call me when the part comes in when they have the wrong phone number that he didn't correct while I was there. This is absolutely the WORST dealership. So glad I did not purchase my car from here. And I would not have even made the parts purchase here but they can get it in quicker than my alternate choice so I was in a no win situation. But this will be the absolute last contact (or no contact since no one ever answers) with this dealership. I cannot believe that the owner is not aware of how their service dept cannot pick up a phone call. I worked for a dealership and we would never be allowed to let a phone ring more than 3 times, let alone 10 minutes straight. Hopefully someone will see this and look into it further and make changes. This is just highly unacceptable. More
Other Employees Tagged: Michael Nino
September 27, 2021
Really nice cares. Really horrible service. They fail to call back, provide little or no help, lose paperwork and fail to apologize, and set service "appointments" weeks away. BAD service department. call back, provide little or no help, lose paperwork and fail to apologize, and set service "appointments" weeks away. BAD service department. More
April 23, 2021
Typical old school scam car dealer. Go elsewhere for your Kia. Such a bad experience that I, a 6 time Kia/Hyundai owner, never want to go near the brand again. your Kia. Such a bad experience that I, a 6 time Kia/Hyundai owner, never want to go near the brand again. More
December 08, 2020
Dont lease or buy from them. They totally ripped me off. I will never purchased anything from them. Dont ever lease or buy because they ended up getting double the price. They offered me 10 thousand buy bac I will never purchased anything from them. Dont ever lease or buy because they ended up getting double the price. They offered me 10 thousand buy back but sold it for 23. Stay away from them...they are a bunch of crooks!!! More