Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento
Refer Me

Rick Fuentes | Page 3

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

Contact Me
4.8
114 Reviews
4.8

114 Reviews

Write a Review

114 Reviews of Rick Fuentes

April 18, 2024

Dealership Rating
Employee Rating

The service received is normally quite good. However, during the most recent servicing, technicians failed to reset the TPMS. More

by PHILKALSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 18, 2024

Niello Volvo Cars Sacramento responded

Thank you for bringing this to our attention, Phil, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 18, 2024

Dealership Rating
Employee Rating

Rick was very helpful during a very stressful time - I broke down on my way home from Tahoe to SF, and he did all he could do to get me home ASAP in a safe vehicle. Thank you Rick! More

by kateperr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 21, 2024

Niello Volvo Cars Sacramento responded

It's great to hear that Rick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 16, 2024

Dealership Rating
Employee Rating

Rick was very courteous and helpful in explaining the possible cause of the problem, which was resolved at no expense to me. More

by KHEINZEWOOD
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 17, 2024

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear Rick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 12, 2024

Dealership Rating
Employee Rating

Always great service (Rick) and great work on my 2015 Volvo. I like getting the service reminder email to keep my car in great running order. Betty More

by BETTYLUDKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 13, 2024

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Rick was able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 12, 2024

Dealership Rating
Employee Rating

Always great service from Rick and my car stays in tip top shape. I usually stay at the dealership and the timing is always reasonable. More

by BETTYLUDKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 14, 2024

Niello Volvo Cars Sacramento responded

Thank you, Betty, for the kind words for our service department! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can further assist you. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 12, 2024

Dealership Rating
Employee Rating

Great Service Center - thank you & I really appreciate all of the hard work on the car. More

by MSALGADO9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 13, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 11, 2024

Dealership Rating
Employee Rating

I have been doing business with Neillo Volvo for more than nine years, and I judge their service area and customer service policies to be superior to any other companies with whom I did business previous More

by Arthur Silen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 11, 2024

Niello Volvo Cars Sacramento responded

Thank you, Arthur! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 11, 2024

Dealership Rating
Employee Rating

Excellent customer service! Very professional! Showing all the features of the new car and explaining the the transaction in detail. More

by MRTOUSSI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Howard, Andrew Clark, Vadim Gol, Sean Smith, Matthew Jeffery

Helpful
Report | Print
Apr 11, 2024

Niello Volvo Cars Sacramento responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! TJ Upton General Manager tupton@niello.com (916) 245-2231

April 09, 2024

Dealership Rating
Employee Rating

Consistently good. Never an issue. Clear explanations. Happy camper. Been with neillo as a volvo customer 11 years two cars. More

by JKOZUSKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 09, 2024

Niello Volvo Cars Sacramento responded

We are very happy to hear Rick provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 08, 2024

Dealership Rating
Employee Rating

Good service advice without proposing unnecessary repairs. Great customer atmosphere and service courteous staff. Overall a five star rating now if only I could get my ex90 ordered!? More

by isaac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

Helpful
Report | Print
Apr 08, 2024

Niello Volvo Cars Sacramento responded

Isaac, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

1
2
3
4
...
12

Dealership Inventory (173 Vehicles)

used 2021 Volvo XC90 car, priced at $37,953
2021 Volvo XC90
used
Denim Blue Metallic exterior
Automatic
All-wheel Drive
$37,953
View Details
used 2021 Volvo XC90 car, priced at $38,557
2021 Volvo XC90
used
Bright Silver exterior
Automatic
All-wheel Drive
$38,557
View Details
used 2023 Volvo V60 Cross Country car, priced at $43,998
2023 Volvo V60 Cross Country
used
Crystal White Metallic exterior
Automatic
All-wheel Drive
$43,998
View Details
used 2021 Volvo V60 Cross Country car, priced at $37,281
2021 Volvo V60 Cross Country
used
Onyx Black Metallic exterior
Automatic
All-wheel Drive
$37,281
View Details
used 2018 Acura MDX car, priced at $31,440
2018 Acura MDX
used
White Diamond Pearl exterior
Automatic
All-wheel Drive
$31,440
View Details
used 2023 Ford Maverick car, priced at $32,985
2023 Ford Maverick
used
Hot Pepper Red Metallic Tinted Clearcoat exterior
Automatic
All-wheel Drive
$32,985
View Details
View All Inventory