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Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento

Rick Fuentes | Page 2

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
212 Reviews
4.9

212 Reviews

Write a Review

212 Reviews of Rick Fuentes

February 16, 2026

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Employee Rating

Niello takes very good care of my car. Everything is explained clearly and I’m kept informed of diagnostic results. I usually choose to wait while my car is in service because the waiting More

by susan.spink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 16, 2026

Niello Volvo Cars Sacramento responded

Thank you for your kind review. We’re delighted that our clear explanations and updates kept you informed during your Volvo XC60 service and that the lounge amenities made your wait comfortable. We’ll share your remarks with Rick and the team. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 04, 2026

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Employee Rating

Very helpful and friendly! Thanks Rick and Crew for taking good care of us and our Volvo. More

by limgaard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 04, 2026

Niello Volvo Cars Sacramento responded

So glad Rick and our crew could provide such helpful and friendly service to your Volvo XC90 Plug-In Hybrid. We appreciate you sharing your experience.

January 27, 2026

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Employee Rating

Friendly service, great to work with. Happy to have my car serviced there. They make you feel welcome More

by MATTMANOLIS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2026

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 21, 2026

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I would like to see more Volvo service shops in the Sacramento, Folsom, El Dorado, Rancho Cordova, Elk Grove areas. I do not like having only having one dealership to go to, The service department is g More

by PHYLLISKNUTSEN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2026

Niello Volvo Cars Sacramento responded

Thank you, Phyllis, for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 19, 2026

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Efficient fast and seamless. Pleased, courteous. The service rep was very helpful and knowledgeable , nice More

by paulsonja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 19, 2026

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 27, 2025

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Employee Rating

great service. wish they would update GPS map as a service. nice area to wait. More

by shermanj
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Workmanship
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Recommend Dealer
Yes
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Dec 28, 2025

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 20, 2025

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I've been completely satisfied with Niello's service since buying my car from them in 2018. This particular visit was not up to the usual standard. All personnel were very professional and accommodating More

by Lila Wallrich
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 28, 2025

Niello Volvo Cars Sacramento responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 08, 2025

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Employee Rating

My service advisor, RIck Fuentes, was extremely professional, friendly and knowledgeable of the issues with my car. More

by jeff.a.anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

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Dec 08, 2025

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 04, 2025

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Employee Rating

Rick Fuentes was amazing and helped me service my wife's car quickly. Give that man a promotion! More

by HUGH LE
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Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 05, 2025

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 01, 2025

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Employee Rating

Rick Service agent always takes care of us by explaining all of our repairs. I would recommend them More

by amonfairey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2025

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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