Rick Harrison

Jacob did a great job handling our service! Found an issue and scheduled us for next availability. Found an issue and scheduled us for next availability. More

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Very bright customer service representative! She understood my concerns quickly and to my satisfaction. I also appreciate the detailed billing sheet. She understood my concerns quickly and to my satisfaction. I also appreciate the detailed billing sheet. More

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It was easy to make an appointment. They informed of how long it would take. They completed my car maintenance under time allotted. They have always been polite from the front desk to They informed of how long it would take. They completed my car maintenance under time allotted. They have always been polite from the front desk to service representatives. More

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Excellent service. Did the extra work that shows they care about their customers. Thank you Did the extra work that shows they care about their customers. Thank you More

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I sadly had a subpar experience with this service department, contrary to the website citing “excellent service department”. There is MAJOR work for improvement when it comes to communication and cus department, contrary to the website citing “excellent service department”. There is MAJOR work for improvement when it comes to communication and customer service. Every update in regard to my vehicle was initiated by me. I didnt hear from my service advisor, Ariane, for an ENTIRE WEEK. Not a single update from anyone as to what was going on with my parts, and if there was a change in time frame for when my vehicle would be finished. I trusted that my vehicle was being worked on and I would be getting the vehicle soon. After the week of zero communication, I decided that I was tired of waiting on an update and called. I was told my vehicle was not going to be ready for ANOTHER week and my parts hadn't even arrived yet. I was told my parts were set to arrive at the beginning of that week, for the vehicle to be done at the end. It was Wednesday when I called. After requesting to speak to the Manager of the service department, Rick; I was told he was out and wouldn’t be back till the following week. I wasn’t asked if I wanted a call back, nor was I asked if I wanted to leave a message. Every single point of contact I had with this service department was initiated by me. I understand family emergencies, or vacations but to just be told “she’s/he’s not here today” is not okay. Why isn’t another service advisor available to advise what’s going on with my vehicle? Why isn’t anybody following up? I will never recommend this service department ESPECIALLY when I went to pick up my vehicle and was not greeted, nor was I asked what I was looking to do. I was looked at as if I was not welcomed, I wasn’t spoken too at all and was just given dirty looks by the employees who were getting ready to leave for the day. When I didn’t say anything, I was finally asked “what are you doing here?” By a woman who was worried about counting coin rather then greeting the person who has never been to this dealer and doesn’t know where she needs go. I will never be recommending this dealer/service department to anyone and I’ll warn anyone who will be bringing their vehicle here. Good luck. More

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Great service department friendly excellent knowledge kept diagnosing my truck until the technician figured out the problems. Did all the repairs truck runs excellent couldn't be more happy. kept diagnosing my truck until the technician figured out the problems. Did all the repairs truck runs excellent couldn't be more happy. More

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Dealership was very helpful in the purchase and has followed up to fix a recall this vehicle needed. followed up to fix a recall this vehicle needed. More

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They very helpful and polite. Very on point my service needs. They were very considerate with my time. Very on point my service needs. They were very considerate with my time. More

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I am extremely disappointed with the customer service and lack of communication. I had to call myself just to find out what was happening with my sister's vehicle—even though I'm her brother and live halfway lack of communication. I had to call myself just to find out what was happening with my sister's vehicle—even though I'm her brother and live halfway across the country. It's unacceptable that a mother of three was left without a vehicle for 22 days because of poor communication between departments. Customers deserve timely updates, honest communication, and follow-through. Ariana, please stop making promises that can't be kept and focus on providing the level of service your customers expect and deserve. There is significant room for improvement. More

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Port Orchard Ford has been providing excellent service to me for almost two decades now. My most recent experience exemplifies why I take all of my cars to them for routine maintenance. They go above and bey me for almost two decades now. My most recent experience exemplifies why I take all of my cars to them for routine maintenance. They go above and beyond in every aspect of service. More

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