Rick Kinney | Page 21

Not Great My wife and I were in the market for a used mini van. We decided on Honda or Toyota like most of the free World. Honda was closer to our price point s My wife and I were in the market for a used mini van. We decided on Honda or Toyota like most of the free World. Honda was closer to our price point so enter Matt Burne Honda. Our salesman Rick had a nice personality and was very helpful initially. It started getting busy though and things started to unravel. It was a Saturday so it is understandable that things were busy but it also seemed disorganized. Rick got busy with what I could observe were non-serious customers and we were handed off to his manager Mike who was nice and offered us drinks and cookies. We went with a pre-cert Odyssey which was priced a little high but I get it you are paying for warranty with that really. The vehicle itself was fine but had some condition issues with marks in dash etc but dealer would not negotiate the price. I think they viewed us as "push overs" we should've walked but need a van. We were in no hurry but they insisted we take it home that day so put a rush on detailing the vehicle. It looked fine in front when we pulled out but when we got home we realized a headrest was missing and the back of the van was a mess. It was not vacuumed entirely, seat had chocolate stain on it, inside doors had smear marks, cereal in the seat pockets, lollipop half consumed in magazine holder, dirty cup holders and worst of all a used q-tip with earwax (technically medical waste). Fortunately my kids didn't find this stuff first. When I called to confront Rick about the issues he was defensive and made excuses which included "we were busy." I was offered a free oil change which I have yet to see but $ 25 oil change doesn't make it better. We drop $20,000 and we get treated like an afterthought not even thanks for your business. Had to drive back for headrest nobody gave me the time of day grabbed the headrest off his file cabinet. If this place can't have the respect to clean my car right I won't let them service it. Going elsewhere in the future. More

by TJGLADSON Verified Customer Verified Customer

Report | Print

Great selection of quality vehicles at fair pricing. Sales and finance people were friendly and knowledgeable. I will be a repeat customer in the future. selection of quality vehicles at fair pricing. Sales and finance people were friendly and knowledgeable. I will be a repeat customer in the future. More

by BULLETDRIVER205 Verified Customer Verified Customer

Report | Print

Excellent I bought all different Honda’s in the past few years. Best sales, great quality. Beautiful cars and suvs. I will probably purchase soon. I had my crv I bought all different Honda’s in the past few years. Best sales, great quality. Beautiful cars and suvs. I will probably purchase soon. I had my crv for 5 years but I love it. More

by EVNJNT Verified Customer Verified Customer

Report | Print

Great service. It was a good experience when I had my auto serviced by Matt Byrne Honda. Even though it was for a routine maintenance I was seen immediately and the It was a good experience when I had my auto serviced by Matt Byrne Honda. Even though it was for a routine maintenance I was seen immediately and the waiting area was clean and inviting. The service was completed in a timely manner. More

by DODOS20 Verified Customer Verified Customer

Report | Print

Very friendly and helpful. The salesman came out as soon as we were on their lot. They helped with every aspect of the buying process, It was quick an easy. The salesman came out as soon as we were on their lot. They helped with every aspect of the buying process, It was quick an easy. More

by DDOTY1207 Verified Customer Verified Customer

Report | Print

Always great service Was able to so most of my business by telephone and all I had to do at dealership was sign paperwork and drive off lot with my car. Was able to so most of my business by telephone and all I had to do at dealership was sign paperwork and drive off lot with my car. More

by NALACAT13 Verified Customer Verified Customer

Report | Print

Amazing staff! I went into the dealership looking for a used AWD vehicle. I can’t say enough of the attention that was given to me and even though I wasn’t buying a I went into the dealership looking for a used AWD vehicle. I can’t say enough of the attention that was given to me and even though I wasn’t buying a Honda (I bought a Subaru Impreza) they were amazing! I can’t thank you enough for being awesome!! More

by MELISSAESKEN Verified Customer Verified Customer

Report | Print

Always a Grateful Transaction Rick at Burne Honda is the most pleasant representative to work with. I won’t step foot inside any other dealership. The decision to come to Burne Hon Rick at Burne Honda is the most pleasant representative to work with. I won’t step foot inside any other dealership. The decision to come to Burne Honda six years ago was one of the smartest financial decisions I’ve made in my adult life. Highly recommended! Thanks, Rick. More

Report | Print

Simple, fair, informative, fun Rick made every aspect of buying my Honda today successful. From showing me a wide selection, being thorough by giving me test drives, and knowing hi Rick made every aspect of buying my Honda today successful. From showing me a wide selection, being thorough by giving me test drives, and knowing his project, I was never out of good hands. I would highly recommend Matt Burne Honda to anyone who desires a beautiful, dependable vehicle. I heard my self yell - SOLD! More

Report | Print

Great vibes Everybody in there had a great attitude. I felt he was as determined as I was to get the deal done. This was my first car buying experience and they m Everybody in there had a great attitude. I felt he was as determined as I was to get the deal done. This was my first car buying experience and they made it great!! More

Report | Print