Rick Kinney | Page 20

car purchase Everything was taken cared of from the time of purchase to the actual turn overnof the car. They even gave me a free 2 year oil change and tire repair Everything was taken cared of from the time of purchase to the actual turn overnof the car. They even gave me a free 2 year oil change and tire repair. Thank you so much! Hope I will have another business deal with you. More

by batacpatriciaanne Verified Customer Verified Customer

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I went for my scheduled oil and filter change. u are alway You are always treated with respect. They are honest. That is why I have been taking my Honda to Burne Honda for close to 30 years. You are always treated with respect. They are honest. That is why I have been taking my Honda to Burne Honda for close to 30 years. More

by RUBYOLDB Verified Customer Verified Customer

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customer service Everyone was knowledgeable, patient and friendly. Helped us make the right decision, right down to the color. Everything was done in a timely matter Everyone was knowledgeable, patient and friendly. Helped us make the right decision, right down to the color. Everything was done in a timely matter. We went here because a few family members got their vehicles here and love them. More

by POWPOPS Verified Customer Verified Customer

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Excellent I love my Honda. I chose Honda for Quality but also for the amazing service. The service dept is clean and comfortable. The service staff is always I love my Honda. I chose Honda for Quality but also for the amazing service. The service dept is clean and comfortable. The service staff is always helpful and patient. More

by Joanne Verified Customer Verified Customer

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good job thanks for fixing my vehicle and not trying to give me the hard sell . parking lot a little too tight. need more spots. easy checkout. thanks for fixing my vehicle and not trying to give me the hard sell . parking lot a little too tight. need more spots. easy checkout. More

by MARIAROSALIND Verified Customer Verified Customer

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Problem with A/C 2017 Pilot with 12,000 miles A/C quit blowing cold about a week before my appointment for state inspection. Problem was condensor leaked refigerant. Still waiting for part during A/C quit blowing cold about a week before my appointment for state inspection. Problem was condensor leaked refigerant. Still waiting for part during heat wave. I have a trip planned for next week so I better get a loaner if not fixed by then. I realize its not their fault but I´ll have to take time off from work also to have it repaired. First problem I ever had with a Honda. More

by CJNYE0 Verified Customer Verified Customer

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Negotiable I was in need of a car. I searched several different Honda Dealers and went through the pressure sales, the firm "this is the bottom line", and then I was in need of a car. I searched several different Honda Dealers and went through the pressure sales, the firm "this is the bottom line", and then went to Burne's. Told my salesmen what I wanted, what deals were previously offered and my salesmen made a better offer with no sales pressure. I was out of there in under 2.5 hours with the car I wanted at a price I could afford. More

by LONGACRES99 Verified Customer Verified Customer

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Time to upgrade! We were looking for a Crossover /SUV and the CRV EX was all we were looking for. The Dealership made this daunting task very easy. From Lori who works We were looking for a Crossover /SUV and the CRV EX was all we were looking for. The Dealership made this daunting task very easy. From Lori who works in the internet department to Rick in the new sales office and Sean in the finance office, and all those people in the back ground, everyone made you feel comfortable and at ease without any pressure. We are learning all the ins and out of this cutie and The TERMINAL TURBO is awesome. We would highly recommend Burnie Honda go check them out. More

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On time service Friendly and knowledgeable staff. Work was done on time for a good price. Waiting area had refreshments and was very clean. Staff provided updates wh Friendly and knowledgeable staff. Work was done on time for a good price. Waiting area had refreshments and was very clean. Staff provided updates while car was being serviced. More

by TGRESKO Verified Customer Verified Customer

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Not Great My wife and I were in the market for a used mini van. We decided on Honda or Toyota like most of the free World. Honda was closer to our price point s My wife and I were in the market for a used mini van. We decided on Honda or Toyota like most of the free World. Honda was closer to our price point so enter Matt Burne Honda. Our salesman Rick had a nice personality and was very helpful initially. It started getting busy though and things started to unravel. It was a Saturday so it is understandable that things were busy but it also seemed disorganized. Rick got busy with what I could observe were non-serious customers and we were handed off to his manager Mike who was nice and offered us drinks and cookies. We went with a pre-cert Odyssey which was priced a little high but I get it you are paying for warranty with that really. The vehicle itself was fine but had some condition issues with marks in dash etc but dealer would not negotiate the price. I think they viewed us as "push overs" we should've walked but need a van. We were in no hurry but they insisted we take it home that day so put a rush on detailing the vehicle. It looked fine in front when we pulled out but when we got home we realized a headrest was missing and the back of the van was a mess. It was not vacuumed entirely, seat had chocolate stain on it, inside doors had smear marks, cereal in the seat pockets, lollipop half consumed in magazine holder, dirty cup holders and worst of all a used q-tip with earwax (technically medical waste). Fortunately my kids didn't find this stuff first. When I called to confront Rick about the issues he was defensive and made excuses which included "we were busy." I was offered a free oil change which I have yet to see but $ 25 oil change doesn't make it better. We drop $20,000 and we get treated like an afterthought not even thanks for your business. Had to drive back for headrest nobody gave me the time of day grabbed the headrest off his file cabinet. If this place can't have the respect to clean my car right I won't let them service it. Going elsewhere in the future. More

by TJGLADSON Verified Customer Verified Customer

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