Rick Kobold | Page 16

Service Great service!!!....... bought my Explorer here and always have had great service. The new service center makes the visit move right along!.. thanks f Great service!!!....... bought my Explorer here and always have had great service. The new service center makes the visit move right along!.. thanks for everything! More

by LARRYSTENLI Verified Customer Verified Customer

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Professional,efficient,effective Vastly improved compared to my experience in years past. Staff was friendly, efficient, knowledgeable. Mostly, my vehicle was returned to me repaire Vastly improved compared to my experience in years past. Staff was friendly, efficient, knowledgeable. Mostly, my vehicle was returned to me repaired correctly. Good job More

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Amazing Service Center Great, Friendly staff that works with you to make sure you understand the service needs of your vehicle! Always treated with a smile. Knowing that my Great, Friendly staff that works with you to make sure you understand the service needs of your vehicle! Always treated with a smile. Knowing that my vehicle is serviced by amazing mechanics is a plus!!! More

by mom2mojack Verified Customer Verified Customer

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Aggressive staff, misquoted price, poor work. Took my car to a Ford dealership on May 28, 2019 and had a diagnosis done. Result was a bad throttle body. That dealership didn't have a loaner vehic Took my car to a Ford dealership on May 28, 2019 and had a diagnosis done. Result was a bad throttle body. That dealership didn't have a loaner vehicle and because they were so far away, I called Auto Park Ford. They had a loaner vehicle but not until June 13, 2019 so I waited until then to drop off my car. Upon arrival, I gave them the paperwork from the other Ford place and told them the throttle body needed replaced; which they noted on my paperwork. I told them I was declining the throttle body because my warranty wouldn't cover the repair but my front blower fan stopped working and I wanted it repaired because my warranty would cover it. The front staff worker, Jaime Terry had me sign a consent showing two different diagnosis charges. I told her I didn't want the throttle body diagnosis done. Per Jaime, the two diagnosis charges on the consent was initially for the blower fan but in the event that the check engine light wasn't resolved, they would have to do a diagnosis for that. They called me to let me know that the test results came back as, -Throttle body, -Blower fan. and that the check engine light was resolved with the diagnosis so another test would not need to be done. I authorized the blower fan work to be done and since my warranty was covering the repair, that I would like to have window shades attached and was given the price of $89.00, which I approved. When the mechanics removed the panel under the windshield, they found that the drainage filter was plugged up with debris. They began working on cleaning the plug and the line burst and flooded under the front passenger seat and back passenger floor. Then they called me to authorize a new filter, which I approved. FAST FORWARD TO THE COMPLETION DATE. I was expecting to pay $89 for the window shades, $29.95 for the air filter, $100 for my warranty deductible, let me also add the unknown price of $25.12 for shop supplies, totaling $224.07. I was surprised when the face me a total of $492.63. I asked the reception person, Emily, to speak with Jaime and she immediately said, in a very aggressive reply, 'That's Ms. Jaime' as she left to get her. When I asked Jaime about the price difference of $268.56, she provided me with an itemization. The difference in price was found to be, -59.98 for installing the window shades, -$28.95 for air filter labor, -$119.95 for the throttle body diagnosis. I asked why the window shades and air filter labor was not included in the estimate (over the phone), and she said 'you should've known.' When I asked her why they did the throttle body diagnosis, she stated 'you signed for it to be done.' I reminded her of our conversation that I already had the throttle body diagnosed at another Ford location and she replied 'you never told me that.'That's when she said she would get her supervisor, Rick Kobold. When I explained the situation to Rick, his reply was that 'we don't work for free.' Very rude and aggressive especially when my brother asked questions. Rick stood in a military stance and kept stepping closer and closer to get in my brother's face. I went to the cashier in tears because Rick told me if I didn't pay the $492.63, they would hold my car and charge for storage. I asked Jaime, who stood over me at the cashier desk, if there was any way to discount the throttle body diagnosis and she said she'd get Rick. When Rick arrived at the cashier desk, I asked him about a courtesy discount on the diagnosis (which I did not authorize the throttle body diagnosis because I didn't want it done). Rick's reply was that he believes what Jaime documented and that I authorized it. I had no choice took the $492.63 out of my $500 disability income and paid it in full. Why would I authorize something that was just diagnosed two weeks prior? Even the invoice they gave shows: -customer states throttle body went out,' -'after doing throttle body diagnosis, tech found throttle needs replaced' -'customer declined repair.' There were many more incidents of the rudeness and unprofessionalism, most of which came from Jaime but because my story is so long, I will save you extra reading. NOW ON TO RETRIEVING MY CAR. Jaime walked me to the vehicle that was parked in the customer garage. The windows were rolled up and the rubber floor mats were in place. The entire car smelled like mildew and when I asked Jaime about the water damage clean up, she stated that 'the water was removed with a shop vac, the windows were left open to aid in the drying process, to leave my windows cracked, and I should run my floor heater to aid in the drying process.' Why were the windows blessed and the floor covered with the floor mats? Why did it stink? Again she went to get Rick. His reply was, 'if you wanted the water completely removed and cleaned, we would have to remove the seats and carpet and apparently you can't afford that now can you?' I feel that the mechanics should have taken precautions for water leakage while removing and cleaning the filter. I also feel that since they caused water damage to my car, they should clean up the mess at company cost. Next is the window shades. The shades were placed on the exterior of my car, with adhesive on my paint. They were placed about half an inch below the door frame which looks like a kid stuck them on there. It looks ridiculous and I am upset about this but what can I do...remove them and risk ripping off paint just to attach them correctly? I asked Jaime about the shade installation. Apparently she didn't hear me or was applying an aggressive tactic by replying, "WHAT DID YOU SAY TO ME?" I will never return to Auto Park Ford and will warn others about my experience. -Tests were done that didn't need done, which I had to pay for, -Prices were misquoted, -The mechanics damaged my car with water and didn't clean it up properly, -The window shades were not installed correctly -My car now smells like mildew, -I am now broke this month from my disability income and it will take months to catch up on bills and many phone calls to make arrangements with my creditor. More

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good job You did a very nice job on my ford escape. It was due for oil change. I thank you for helping wash my car also. It needed that. You did a very nice job on my ford escape. It was due for oil change. I thank you for helping wash my car also. It needed that. More

by chirschy1996 Verified Customer Verified Customer

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Terrible To start I haven’t even had my suv for a year and haven’t even put 7,000 miles on an it an they told me they don’t think it’s going to be covered an t To start I haven’t even had my suv for a year and haven’t even put 7,000 miles on an it an they told me they don’t think it’s going to be covered an that I need to pay. It wasn’t until I had to call sales an talk to them to get them to do their job correctly. Also they are very rude on the phone an never called with updates. They had my suv for two weeks an said they didn’t have a loaner for me the entire time. Very inconvenient for the customers. More

by caittcait25 Verified Customer Verified Customer

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Service was great, but the extra fees disappoint The service was fantastic, but they added a 8% consumables fee to my invoice that totaled $75. I could see a 3.5% consumables fee, but 8% was a bit mu The service was fantastic, but they added a 8% consumables fee to my invoice that totaled $75. I could see a 3.5% consumables fee, but 8% was a bit much. The next time I need service, I will negotiate the consumables fee up front. More

by Customer Verified Customer Verified Customer

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They were quick, efficient and not overly expensive Great! 5🌟 Service! They got me right in fix the issue the very next day with a friendly environment and excellent service! Would recommend to everyo Great! 5🌟 Service! They got me right in fix the issue the very next day with a friendly environment and excellent service! Would recommend to everyone! More

by reaschuler Verified Customer Verified Customer

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Auto Park Ford service I They went beyond the call of duty! I would recommend them to others. I'm very satisfied!! It appears like they treat the customer as they would want They went beyond the call of duty! I would recommend them to others. I'm very satisfied!! It appears like they treat the customer as they would want to be treated. More

by bretillera Verified Customer Verified Customer

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Professional staff and quick Service manager and staff were very helpful and courteous. I had a recall on the transmission that stated a minimum of half a day. Truck was also runn Service manager and staff were very helpful and courteous. I had a recall on the transmission that stated a minimum of half a day. Truck was also running rough. Fixed everything in 3 hours. More

by AUSJOEELSIE Verified Customer Verified Customer

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