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Rick Libby
Rick Libby at Fort Myers INFINITI

Rick Libby | Page 19

Service Advisor

Fort Myers INFINITI

14990 S Tamiami Trail
Fort Myers, FL 33912

4.9
375 Reviews

Hello, my name is Rick Libby. I have been a Service Advisor with INFINITI since 1993. I started working at FORT MYERS INFINITI after I moved to Florida from Maine in 2015 to enjoy the warmer climate. I enjoy spending my time off in the sunshine with my family.

4.9

375 Reviews

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Dealership Experience

11 yrs, 1 mo

Industry Experience

44 yrs, 2 mos

375 Reviews of Rick Libby

April 12, 2024

Dealership Rating
Employee Rating

I found that the service and staging was very professional. First time having my Q60 seen too. I would bring it back when I’m in Fort Myers if needed. Great experience. More

by sharonllewellyn_cantire
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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April 10, 2024

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Employee Rating

Would have been a 5 but service took longer than I am used to. Truck was washed and looked great. More

by tharry01
Service Price Transparency
Workmanship
Service Time
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Yes
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April 07, 2024

Dealership Rating
Employee Rating

I am from out of town and had a problem with my brother in law’s sunroof - they let me come in that same day and they fixed it - luckily it was still under warranty. They even gave me a ride to the house More

by Twoodford17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2024

Fort Myers INFINITI responded

Hi, thank you for letting our team know how we did! We look forward to helping in the future. Take care!

March 13, 2024

Dealership Rating
Employee Rating

Courteous, professional . Greeted quickly upon arrival and took necessary information to resolve issue. Advised me when vehicle was ready and explained actions taken. More

by jplhatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin

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Mar 15, 2024

Fort Myers INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 13, 2024

Dealership Rating
Employee Rating

Rick in the service dept. Is awesome to work with. He understands your needs always. More

by MSFATBACK1
Recommend Dealer
Yes
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Mar 15, 2024

Fort Myers INFINITI responded

Hello, thank you so much again for your feedback! We hope you have a great day!

January 23, 2024

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Employee Rating

I have been getting my car serviced at Fort Myers Infiniti for two years always great service More

by DD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2024

Fort Myers INFINITI responded

Hi, thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

January 20, 2024

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Employee Rating

Always happy to help when I need it. Conscientious about quality repairs and maintenance. Extremely happy with the service. More

by CLR7894
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2024

Fort Myers INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

January 18, 2024

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Employee Rating

Professional thorough service. They followed up with us to make sure everything was OK. Rick Libby was great More

by CG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 19, 2024

Fort Myers INFINITI responded

Hello, thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

January 18, 2024

Dealership Rating
Employee Rating

Satisfied with work scheduled and performed . Everyone involved took care to make service experience pleasant. More

by dc811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

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Jan 19, 2024

Fort Myers INFINITI responded

Hi, thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

January 18, 2024

Dealership Rating
Employee Rating

Everyone was super helpful and accommodating! I found a great QX80 with an excellent price! Skylar was amazing, as my sales woman! More

by KARIFAUGHT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Skyler Suarez, Paul Khin

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Jan 19, 2024

Fort Myers INFINITI responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Fort Myers INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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