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Rick Libby
Rick Libby at Fort Myers INFINITI

Rick Libby | Page 21

Service Advisor

Fort Myers INFINITI

14990 S Tamiami Trail
Fort Myers, FL 33912

4.9
375 Reviews

Hello, my name is Rick Libby. I have been a Service Advisor with INFINITI since 1993. I started working at FORT MYERS INFINITI after I moved to Florida from Maine in 2015 to enjoy the warmer climate. I enjoy spending my time off in the sunshine with my family.

4.9

375 Reviews

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Dealership Experience

11 yrs, 1 mo

Industry Experience

44 yrs, 2 mos

375 Reviews of Rick Libby

January 17, 2024

Dealership Rating
Employee Rating

I have been coming here for the past 3-4 years and the service is excellent. Zach is the best. More

by habenitez17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin

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Jan 19, 2024

Fort Myers INFINITI responded

Hi, thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

January 17, 2024

Dealership Rating
Employee Rating

Great customer service, big help knowledgeable and did not oversell. Professional, polite Responsive a pleasure to do business with More

by KEYBONES3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Khin

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Jan 19, 2024

Fort Myers INFINITI responded

Hi, thank you so much for your feedback! We hope you have a great day!

January 17, 2024

Dealership Rating
Employee Rating

Rick Libby has always been professional and keeps you informed about your vehicle. I highly recommend him as a service writer! More

by GLCLAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clarence

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Jan 19, 2024

Fort Myers INFINITI responded

Hi, thank you so much for your feedback! We hope you have a great day!

December 18, 2023

Dealership Rating
Employee Rating

Great experience with both sales (my second QX60) and the service department. Would definitely recommend this Infiniti dealership. More

by CESB
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Armin Gackic, Skyler Suarez

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Dec 21, 2023

Fort Myers INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 09, 2023

Dealership Rating
Employee Rating

Awesome customer service everytime I go in. The people are accomaditing and make sure you leave happy with any service More

by CHICANOJKR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren

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Dec 11, 2023

Fort Myers INFINITI responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Fort Myers INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 05, 2023

Dealership Rating
Employee Rating

My advisor dint really help me much however the service facility was great answering questions I needed More

by maryescruz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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November 29, 2023

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Employee Rating

Speedy service for a oil and filter change. Prices for some major work is still too high. More

by ricky_dieujuste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2023

Fort Myers INFINITI responded

Hello, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Fort Myers INFINITI.

November 28, 2023

Dealership Rating
Employee Rating

Great dealership! Fast, thorough service and your automobile is returned washed and vacuumed! We bought our QX60 here and have all our service performed at their servi More

by janamgb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 29, 2023

Fort Myers INFINITI responded

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Fort Myers INFINITI for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. We hope to see you soon!

November 27, 2023

Dealership Rating
Employee Rating

They left the oil stop loose after my oil change and it leaked on my driveway. The pressure cleaner they hired to clean it never showed for my appointment. I’ve spent the last two weeks trying various me More

by lawmanfla
Workmanship
Service Communication
Recommend Dealer
No
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November 21, 2023

Dealership Rating
Employee Rating

The service center staff is top notch. Have always been taken care of in a very efficient snd profesional way here. More

by Jorge5467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 24, 2023

Fort Myers INFINITI responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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