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Rick Libby
Rick Libby at Fort Myers INFINITI

Rick Libby | Page 22

Service Advisor

Fort Myers INFINITI

14990 S Tamiami Trail
Fort Myers, FL 33912

4.9
375 Reviews

Hello, my name is Rick Libby. I have been a Service Advisor with INFINITI since 1993. I started working at FORT MYERS INFINITI after I moved to Florida from Maine in 2015 to enjoy the warmer climate. I enjoy spending my time off in the sunshine with my family.

4.9

375 Reviews

Write a Review

Dealership Experience

10 yrs, 10 mos

Industry Experience

43 yrs, 11 mos

375 Reviews of Rick Libby

November 19, 2023

Dealership Rating
Employee Rating

Great service checking in and checking out . Helpful with discovering and correcting an issue we had reported More

by Vince3325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Walter Dolan

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Nov 21, 2023

Fort Myers INFINITI responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Fort Myers INFINITI we are always striving to do better than your last visit.

November 18, 2023

Dealership Rating
Employee Rating

Had a nice loaner for us ready to go for us. Unexpectedly longer repair that went smooth as possible More

by kns84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Walter Dolan

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Nov 20, 2023

Fort Myers INFINITI responded

Hello, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 16, 2023

Dealership Rating
Employee Rating

Courteous, effective and prompt service! Maintenance group highly recommended! Walk in service professionally handled! Thanks so much! More

by efirth55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2023

Fort Myers INFINITI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fort Myers INFINITI! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 16, 2023

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Employee Rating

Was able to schedule quickly and service was great. Would highly recommend this dealer. Service advisor understood what was needed. More

by lclay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2023

Fort Myers INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 15, 2023

Dealership Rating
Employee Rating

I always have a good experience at Infiniti Fort Myers. Great communication whenever I need to have my car serviced More

by starfish-fla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

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Nov 18, 2023

Fort Myers INFINITI responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

November 14, 2023

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Employee Rating

Great service! Reasonable pricing! Very easy experience. Loaner car a plus. Very professional staff. Would highly recommend. More

by jenniferreese7222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

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Nov 16, 2023

Fort Myers INFINITI responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Fort Myers INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 12, 2023

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Employee Rating

They always take care of me and my car this is one place I keep coming back to More

by troin.artis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2023

Fort Myers INFINITI responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2023

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Employee Rating

My Gs35 has only been to two Infiniti dealerships Infiniti of Annapolis MD and Infiniti of Fort Myers the quality and professionalism continues More

by NOELSHANKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2023

Fort Myers INFINITI responded

Hello, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 09, 2023

Dealership Rating
Employee Rating

Excellent dealer. Always a pleasure to work with service advisor Rick Libby. Work was done promptly and the facility that is set up for the customer to wait is excelle More

by Toby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2023

Fort Myers INFINITI responded

Hi Toby, thank you so much for your feedback about Fort Myers INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help!

November 05, 2023

Dealership Rating
Employee Rating

Since retiring to Florida infiniti of Fort Myers has continued the great service I experienced from Infiniti of Annapolis, professional, intentional customer service. More

by NOELSHANKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana VanBuren

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Nov 06, 2023

Fort Myers INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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