Rick Libby
Rick Libby at Fort Myers INFINITI

Rick Libby | Page 24

Service Advisor

Fort Myers INFINITI

14990 S Tamiami Trail
Fort Myers, FL 33912

4.9
375 Reviews

Hello, my name is Rick Libby. I have been a Service Advisor with INFINITI since 1993. I started working at FORT MYERS INFINITI after I moved to Florida from Maine in 2015 to enjoy the warmer climate. I enjoy spending my time off in the sunshine with my family.

4.9

375 Reviews

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Dealership Experience

10 yrs, 10 mos

Industry Experience

43 yrs, 11 mos

375 Reviews of Rick Libby

October 08, 2023

Dealership Rating
Employee Rating

Service was completed on a timely basis and potential issues were identified and fixed upon my approval. More

by Vinnid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2023

Fort Myers INFINITI responded

Hi Vinnid, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Fort Myers INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 07, 2023

Dealership Rating
Employee Rating

Rick Libby is my Service Advisor. Rick is knowledgeable and goes above and beyond to meet my expectations at each and every visit. More

by Ms Black
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2023

Fort Myers INFINITI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fort Myers INFINITI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 03, 2023

Dealership Rating
Employee Rating

Service Advisor Rick Libby was extremely nice and considerate. It was truly a 5 star experience. I wish other service departments were run as well. More

by ssepx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2023

Fort Myers INFINITI responded

Hi, thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

September 29, 2023

Dealership Rating
Employee Rating

I always have a great experience with Fort Myers Infiniti's Service Department. The service advisors and manager are always attentive and go above and beyond to make their customers happy. More

by Skylersuarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2023

Fort Myers INFINITI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fort Myers INFINITI! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 28, 2023

Dealership Rating
Employee Rating

These guys are the best from coming into the store to handling all my needs More

by Mahdi88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2023

Fort Myers INFINITI responded

Hi, thank you so much for the positive review! Please let us know if you have any additional questions about the services you received. We're always ready to assist with any concerns you may still have. Thank you again for choosing Fort Myers INFINITI!

September 16, 2023

Dealership Rating
Employee Rating

The best customer service period . Skyler is the best , I’ve been to others and I can’t get away from fort Myers infinity. The way Skyler deals with the sale is so professional. Thank More

by drdunford1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Skyler Suarez, Paul Khin

Sep 18, 2023

Fort Myers INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

September 15, 2023

Dealership Rating
Employee Rating

It was a pleasure dropping off my car to have a detail done on it. Rick and his staff are very professional. Thanks More

by ROBERT.HALLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana VanBuren

Sep 17, 2023

Fort Myers INFINITI responded

Hi Robert, we're happy you found our staff to be so supportive during your experience here at Fort Myers INFINITI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 15, 2023

Dealership Rating
Employee Rating

As always, Rick Libby treated me with his usual professionalism and I’ve never used any other service person other than him. He has always been and continues to be the best in the business! My ca More

by loriandersen75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2023

Fort Myers INFINITI responded

Hi, we are pleased to hear of your experience with us here at Fort Myers INFINITI. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

September 08, 2023

Dealership Rating
Employee Rating

Zach and Adriana are rhe definition of excellent customer service. I qill continue to get my services done here even if i no longer own an inifiniti More

by Billm218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren , Skyler is great

Sep 10, 2023

Fort Myers INFINITI responded

Hello, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

September 04, 2023

Dealership Rating
Employee Rating

Everyone was very helpful and professional. They went out of their way to be accommodating. Everything was complicated and the car was detailed when returned. Very satisfied. More

by CAB6.10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2023

Fort Myers INFINITI responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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