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Rick Libby
375 Reviews
Hello, my name is Rick Libby. I have been a Service Advisor with INFINITI since 1993. I started working at FORT MYERS INFINITI after I moved to Florida from Maine in 2015 to enjoy the warmer climate. I enjoy spending my time off in the sunshine with my family.
Read more375 Reviews
Write a ReviewDealership Experience
10 yrs, 10 mos
Industry Experience
43 yrs, 11 mos
375 Reviews of Rick Libby
September 01, 2023
Always polite and welcoming, never had an issue with service, work performed was timely and professional service, work performed was timely and professional More
by Marinello4
Verified CustomerOther Employees Tagged: Zach Irwin, Walter Dolan
August 30, 2023
I am very pleased with the work I get done at Infiniti at Fort Myers. Rick is very knowledgeable and great to deal with. Fort Myers. Rick is very knowledgeable and great to deal with. More
by AHAGGERTY
Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago
August 23, 2023
I was pleased with the way I was treated, everyone I dealt with was professional and caring. dealt with was professional and caring. More
by handleykevin
Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago
August 18, 2023
Beware of undisclosed fee for "Shop Charge". I called and received over the phone a quote for a battery replacement. Was quoted the battery and labor cost to install. While the battery was I called and received over the phone a quote for a battery replacement. Was quoted the battery and labor cost to install. While the battery was about 50% more expensive than at my local auto parts store, I knew it would be difficult to install (lots of plastic trim must be removed to install), so I went ahead with having the dealer perform the work. It was raining quite hard when my wife arrived with the car, and the team rushed to move a car so that she could pull into the covered area - she really appreciated that! Initially, the Service Consultant offered a significantly more expensive battery that was quoted over the phone, and had to spend time consulting with others before he could find the one that was quoted to me. After the work was completed, I reviewed my invoice and discovered that $40 had been added for "Customer pay shop charge for repair order" - this was 2/3 the cost of the battery installation itself. This cost was not disclosed prior to completion of the work. When I asked about this I was told "That charge is a percentage of labor for hazardous waste disposal, shop supplies, cleaning solutions." While I can see this applying to some work, I don't see how it applies to replacing a battery, and just seems a way to increase the cost after the work has already been completed. In summary, this was my first experience with this dealer, and I feel they could have done better. While I would go back, I will definitely consider other options as well. More
by adamr
August 17, 2023
Rick is great. He is honest and kind and the work is great. I would not go anywhere else but an Infiniti dealership. I am very pleased with all of the staff. He is honest and kind and the work is great. I would not go anywhere else but an Infiniti dealership. I am very pleased with all of the staff. More
by AHAGGERTY
Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago
August 12, 2023
Very clean , nice staff and very accommodating. .I would recommend the dealership to anyone who asked . .I would recommend the dealership to anyone who asked . More
by degoessling
Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago
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