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Rick Libby
Rick Libby at Fort Myers INFINITI

Rick Libby | Page 27

Service Advisor

Fort Myers INFINITI

14990 S Tamiami Trail
Fort Myers, FL 33912

4.9
375 Reviews

Hello, my name is Rick Libby. I have been a Service Advisor with INFINITI since 1993. I started working at FORT MYERS INFINITI after I moved to Florida from Maine in 2015 to enjoy the warmer climate. I enjoy spending my time off in the sunshine with my family.

4.9

375 Reviews

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Dealership Experience

10 yrs, 10 mos

Industry Experience

43 yrs, 11 mos

375 Reviews of Rick Libby

July 26, 2023

Dealership Rating
Employee Rating

Very good service and was treated very special, vip styles..the people that see me was very friendly..love it . More

by vipstyles1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

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Jul 29, 2023

Fort Myers INFINITI responded

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Fort Myers INFINITI for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

July 25, 2023

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Employee Rating

Very good service like usual. I am satisfied with everything that has been done with my car. More

by Sergei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2023

Fort Myers INFINITI responded

Hi Sergei, thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

July 18, 2023

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Employee Rating

Zack took excellent care of us. We will definitely be back. We live our Infinity More

by TONI10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin

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Jul 29, 2023

Fort Myers INFINITI responded

Hi, we're happy you found our staff so supportive during your experience here at Fort Myers INFINITI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 17, 2023

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Employee Rating

The negotiations were not the painful. Car had some small damage on the back light but we were told to come back when available. We will see the service operates. More

by sdtkattarantino
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cathy Mitchell, Armin Gackic , Stephen Kenworthy

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Jul 31, 2023

Fort Myers INFINITI responded

Hi, thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

July 12, 2023

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Employee Rating

Service was good the Service manager Emanuel was very pleasant. He really went out of his to explain to me all the ins and outs of what may be happening with my vehicle. And really appreciated that we ne More

by walker.artimus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2023

Fort Myers INFINITI responded

Hello, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!

July 12, 2023

Dealership Rating
Employee Rating

Rick Libby is always very helpful. Took my car in for an oil change and also to troubleshoot and fix an elusive flutter/rattle on the driver's side. The problem was discovered and fix More

by GAILDRUSS
Service Price Transparency
Workmanship
Recommend Dealer
Yes
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Jul 30, 2023

Fort Myers INFINITI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fort Myers INFINITI! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 11, 2023

Dealership Rating
Employee Rating

Great customer service every time from Rick. Will return again in the future. Thank you. More

by Mkwhitacre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2023

Fort Myers INFINITI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fort Myers INFINITI! We look forward to your next visit! Take care!

July 08, 2023

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Employee Rating

Your service operation was coordinated and efficient. The text messages are a very productive way to communicate to customers. More

by kugler.curt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2023

Fort Myers INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 04, 2023

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Employee Rating

Always great service even when I just show up without an appointment. If I can't wait for the vehicle.they have a loaner for me More

by zigmustang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin

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Jul 30, 2023

Fort Myers INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 03, 2023

Dealership Rating
Employee Rating

Everyone at Infinity was very kind. The service was great and the loaner vehicle was so helpful. More

by Jackiebwendorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 30, 2023

Fort Myers INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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