Rick Libby
Rick Libby at Fort Myers INFINITI

Rick Libby | Page 30

Service Advisor

Fort Myers INFINITI

14990 S Tamiami Trail
Fort Myers, FL 33912

4.9
375 Reviews

Hello, my name is Rick Libby. I have been a Service Advisor with INFINITI since 1993. I started working at FORT MYERS INFINITI after I moved to Florida from Maine in 2015 to enjoy the warmer climate. I enjoy spending my time off in the sunshine with my family.

4.9

375 Reviews

Write a Review

Dealership Experience

10 yrs, 10 mos

Industry Experience

43 yrs, 11 mos

375 Reviews of Rick Libby

May 19, 2023

Dealership Rating
Employee Rating

Service appointment was quick. Service department diagnosed the problem quickly the required part was received the next day and the car was repaired timely. Very professional. More

by Parkeacpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2023

Fort Myers INFINITI responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 19, 2023

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Employee Rating

Schedule for appointment was quick. Check in was easy. Oil change and tire rotation were completed in less than an hour. More

by MDEN53
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 22, 2023

Fort Myers INFINITI responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 19, 2023

Dealership Rating
Employee Rating

Had an issue and brought in my car. They figured out what the problem was and ordered out the part before I brought the car in. Gave me a loaner and 24 hours later it done. Couldn’t be More

by kent15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2023

Fort Myers INFINITI responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 18, 2023

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Employee Rating

Very clean and pleasant atmosphere. People were friendly and polite. People addressed us quickly, thanks More

by chuling0
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 22, 2023

Fort Myers INFINITI responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2023

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Employee Rating

The services were provided fast and reliable and they let me know what are my next options on recommendations. So no scam like some other places. More

by NERLYLOUISRM
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2023

Fort Myers INFINITI responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 16, 2023

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Employee Rating

Everyone is always so courteous and accommodating here and I appreciate that there’s not a lot of pressure to upsell services More

by CINDIVOS
Service Price Transparency
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Recommend Dealer
Yes
May 22, 2023

Fort Myers INFINITI responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 12, 2023

Dealership Rating
Employee Rating

Overall very good. One issue wasn’t researched enough with the ignition and the problem still Persists. With ignition issue, starter motor should have been tested and More

by charliedeale45
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2023

Fort Myers INFINITI responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts.

May 12, 2023

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Employee Rating

Staff was incredible very professional and efficient. One of the best service-experiences i have ever had. More

by jtig53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago , Han Bolen

May 15, 2023

Fort Myers INFINITI responded

Hi, thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

May 11, 2023

Dealership Rating
Employee Rating

The service is stellar! Professional, timely, kind, proactive regarding service needs and excellent communication. Very grateful for A+ service!! Thank you Zach!!! More

by jenniferas
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armin Gackic, Zach Irwin, Dave Asselin , Stephen Kenworthy

May 12, 2023

Fort Myers INFINITI responded

Hi, thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

May 10, 2023

Dealership Rating
Employee Rating

Rick in service is knowledgeable and helpful. Repair technician is thorough and professional. I appreciate the effort and hard work the team does to keep my vehicle safe and reliable. More

by captainlessard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin

May 12, 2023

Fort Myers INFINITI responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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