Rick Libby
Rick Libby at Fort Myers INFINITI

Rick Libby | Page 33

Service Advisor

Fort Myers INFINITI

14990 S Tamiami Trail
Fort Myers, FL 33912

4.9
375 Reviews

Hello, my name is Rick Libby. I have been a Service Advisor with INFINITI since 1993. I started working at FORT MYERS INFINITI after I moved to Florida from Maine in 2015 to enjoy the warmer climate. I enjoy spending my time off in the sunshine with my family.

4.9

375 Reviews

Write a Review

Dealership Experience

10 yrs, 10 mos

Industry Experience

43 yrs, 11 mos

375 Reviews of Rick Libby

December 03, 2020

Dealership Rating
Employee Rating

Excellent and prompt service as usual at this dealer. Very professional staff and beautiful facilities. Service was performed on time and enjoyed a coffee while waiting. More

by brentjesperson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 06, 2020

Fort Myers INFINITI responded

Hi, thank you so much for your positive comments about Fort Myers INFINITI! Feel free to reach out to us if you need anything. Have a wonderful day.

November 30, 2020

Dealership Rating
Employee Rating

Rick in service was very helpful in taking care of my car problem. The issue had been ongoing and other dealers could not solve the issue, but they were able to diagnose the problem. Thank you very much! More

by Vman1450
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Not sure what tech worked on car

Dec 01, 2020

Fort Myers INFINITI responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 21, 2020

Dealership Rating
Employee Rating

I had the most pleasant experience today at the Ft Myers Infiniti dealer. Everyone was very helpful. The work was done very well. I couldn’t have asked for a better team. More

by Mahasti Koosha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Raymond Santos (5 stars)

Nov 23, 2020

Fort Myers INFINITI responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 30, 2020

Dealership Rating
Employee Rating

Always a pleasure working with Rick Libby. Makes the appointment a seamless process. If I never had to visit the dealership I would like to give 10 stars haha! More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 11, 2020

Fort Myers INFINITI responded

Brian, your satisfaction is our top priority. Thank you for sharing your positive experience! We hope you have a great day!

October 27, 2020

Dealership Rating
Employee Rating

Service always is great with Rick Libby . He always makes it easy . Friendly, knowledgeable and helpful. The car is always cleaned and ready to go . More

by Kroz344
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 11, 2020

Fort Myers INFINITI responded

Hello! We strive for 100% satisfaction, and it is great to see you had such a positive experience with Rick and the staff at Fort Myers INFINITI. If you have any further questions, please don't hesitate to reach out!

October 27, 2020

Dealership Rating
Employee Rating

Fort Myers Infiniti Owner/General Mgr John Egizio and Walter Dolan, Inventory Mgr, were a delight to work with. They made what could be a tedious task into a very pleasant experience. I felt welcome and More

by jan.nap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Egizio, Walter Dolan gets 5 stars

Nov 11, 2020

Fort Myers INFINITI responded

Hello! Thank you so much for your positive comments about John, Walter and the team at Fort Myers INFINITI! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 23, 2020

Dealership Rating
Employee Rating

Always professional, efficient and prompt. A nice touch to leave in a clean car even though it is a somewhat sloppy wash job it is a nice gesture. More

by dhancik
Recommend Dealer
Yes
Nov 06, 2020

Fort Myers INFINITI responded

Hello, thank you for the review and high star rating! Please let us know if there is anything else you may need from us; we're always happy to help! Safe travels!

October 20, 2020

Dealership Rating
Employee Rating

Mike Pickett and the sales mgr. Sean were awesome to work with--thanks guys, because of you, Mike, me buying a new qX 50 made it all happen, then Sean made the price acceptable to my wife and I--much appreci More

by larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Eastman, John Egizio, Greg Gershfeld, Connie Hamilton, Mike Pickett and Sean

Oct 24, 2020

Fort Myers INFINITI responded

Thanks for highlighting some of our staff who helped make this such a great buying experience, Larry! Please let us know if there is anything else you may need from us; we're always happy to help. We hope you have a fantastic day, and enjoy your new car!

September 24, 2020

Dealership Rating
Employee Rating

Prompt courteous service that is done right the first time...I enjoy working with Rick in Service...good guy that's cares about his customers More

by kdolle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 25, 2020

Fort Myers INFINITI responded

Thank you so much for your kind words about your experience here at Fort Myers INFINITI. We try every day to satisfy our customers and it’s always nice to know when we succeed. Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

August 29, 2020

Dealership Rating
Employee Rating

Really trust the Infiniti dealership in Fort Myers! Workers are friendly, respectful, and professional in taking care of the maintenance of my Infiniti car. Time utilized to work on my car seemed reaso More

by KatiaB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2020

Fort Myers INFINITI responded

Katia, here at Fort Myers INFINITI, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

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