Rick Macias | Page 11

Great service by all involved with my car needs Great service with all that was done by everyone involved. They treated me with top quality service.. best overall experience I’ve had with a dealers Great service with all that was done by everyone involved. They treated me with top quality service.. best overall experience I’ve had with a dealership More

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Very good service rep rick macias Rick ask me if i receive a box of car cleaning and wax set and i said none since i purchase the car, and he gave me one, good guy and respectable. Rick ask me if i receive a box of car cleaning and wax set and i said none since i purchase the car, and he gave me one, good guy and respectable. More

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Good easy service Good friendly service , Rick help me get my Tacoma taken care of right away. Waiting room was clean and and had good coffee. Ambience is really good. Good friendly service , Rick help me get my Tacoma taken care of right away. Waiting room was clean and and had good coffee. Ambience is really good. More

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Service personnel Again I had an excellent experience with my Camry Hybrid at Toyota Town. Mark Stults, Rick Macias, Marquis Hampton, and Derick Santos have all been ve Again I had an excellent experience with my Camry Hybrid at Toyota Town. Mark Stults, Rick Macias, Marquis Hampton, and Derick Santos have all been very polite, helpful, kind, with good senses of humor. Every time I have to take my cars in, I am thankful it's Toyota Town. Mark has been my hero and literally has saved my life. One doesn't forget things like that. More

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Ive always gotten my service here since 2004 when i got my LE corolla.. For like $14,000...i was getting my car serviced when i traded My LE for a Sports Corolla a year later .. Was able to get $11,900 bac my LE corolla.. For like $14,000...i was getting my car serviced when i traded My LE for a Sports Corolla a year later .. Was able to get $11,900 back for my LE and put into the new corolla...service was awesome.. Everybody has been nothing but polite and helpful in Parts And Service Everyone knows dealers are more pricey than your average so called mechanics out there. But ive come to trust this place so much, they are willing to work with me in getting my car maintained even when i have money issues. They would tell me what really needs to be done and what can wait and what not. Ive never had a problem in my car. I know i can trust them in taking care of my car so that it will last longer with great care and maintenance. 2005 and ive got like nearly 200,000 miles on it. And im still coming here.. I dont make much money at all, but im still able to work with the guys here.. I tell em what i need and want for my car and they know why i keep coming back.. More

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Before coming to the dealer I did my own intial research on the internet of the likely cause of the problem I was experiencing with my Prius. It turns out that it was symptomatic of an inverter pump failur on the internet of the likely cause of the problem I was experiencing with my Prius. It turns out that it was symptomatic of an inverter pump failure on the Prius. Previous years of the Prius had this item recalled and replaced without charge. However, my vehicle is a 2008 which is one year outside of the recall which included 2007 at the latest. I called the Toyota service hotline to get more details, and they confirmed that the recall would not be honored for the 2008 model unless at a later date the number of failures of the inverter pump required them to do so. After calling around to three dealers, Rick at Toyotatown offered to replace it for free anyway, if it was indeed the problem. I brought it in, was provided top notch customer service, and after it was confirmed that it was the inverter pump, was able to leave without paying anything and was even offered a coupon to get the car washed because it was raining on the day of the service. I have never received such service at this level of excellence from any dealer in the past. I believe that they have likely run into the inverter pump problem enough in the past and were preemptively solving the problem rather than put a customer through a delayed recall process. Such an approach is in the customer's best interest and should be to their credit. More

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Prius brought for recall and they found timing sealants leaking which needed to be repaired, would have caused major problems if wasn't caught and repaired in time. leaking which needed to be repaired, would have caused major problems if wasn't caught and repaired in time. More

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