Rick McGaugh
Rick McGaugh at Crain Hyundai of Fayetteville

Rick McGaugh | Page 15

Customer Relations Manager

Crain Hyundai of Fayetteville

1919 West Foxglove Drive
Fayetteville, AR 72704

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198 Reviews
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198 Reviews

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198 Reviews of Rick McGaugh

March 30, 2021

Dealership Rating

They are for kind. Every time that I have gone there they have not only done what I was needing done but also fixed the recalls More

by Jlfrancis15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cooper Carson, Austin Maize

Mar 30, 2021

Crain Hyundai of Fayetteville responded

Thank you so much for your nice compliments. I know the entire service team appreciates your 5 Star review. Again thank you for your business. Best regards, Rick McGaugh Crain Hyundai of Fayetteville

March 26, 2021

Dealership Rating
Employee Rating

Was very fast and professional, added in a free car wash which I loved. Great service. 100% reccomend hyundia of Fayetteville. I love my car More

by Bettsbabe0310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Way , Austin Maize, Trent Parker

Mar 26, 2021

Crain Hyundai of Fayetteville responded

Thank you for your kind words and 5 Star review. Best regards, Your Crainteam

February 07, 2021

Dealership Rating
Employee Rating

Amazing i loved the way i was treated and i felt important to the sakes team. They really went the extra mile to make.me.feel.good and i formed Bout my experience. Thank you More

by THREEOFTHECENTURY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Mark Proffitt, Mike Wallace , Cooper Carson, Bryan Commet, Jim Cox, Andy Giles, Austin Maize, Mikie Manno, Kevin awesome man loved his help.done great

December 24, 2020

Dealership Rating
Employee Rating

Always very nice and communicates very well on what work was completed. On time with the service appt and completed on time like always. Great More

by MSEWELL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Proffitt

December 06, 2020

Dealership Rating
Employee Rating

Very professional, friendly. Went above board to be helpful. Tyler was new but he and Cooper worked great together to help us with test drives and etc. More

by TRICMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cooper Carson, Sarah Tharnish, Tyler and Tim

November 29, 2020

Dealership Rating
Employee Rating

Consistent communication between dealer and manager. The finance department wasn’t as personable and lacked the customer service and warmth displayed by my dealer, the manager, and the service department, b More

by Deandrasdewalt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Connell

November 14, 2020

Dealership Rating
Employee Rating

Hyundai team has been very helpful and knowledgeable. The maintenance on our 2017 Santa Fe has always been excellent. We appreciate your service and attention to detail. We bought our car awhile back, More

by shar.fergi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 01, 2020

Dealership Rating
Employee Rating

Good job. Thank you. I don’t like doing surveys. I’m happy with what they’ve done. Everything is fine. I appreciate you. Are we done yet? More

by tc_lg62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 29, 2020

Dealership Rating
Employee Rating

The worse place to buy a vehicle , the suv we bought from them 2016 Chrysler town & country has a transmission problems and they know it but never tell us nothing code number P0740 ask rick ( hr manage) , s More

by Maria Sanchez Perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jason Buratowski, Mikie Manno, N/a

Sep 30, 2020

Crain Hyundai of Fayetteville responded

Mrs Sanchez Perez, I am sorry if you are not satisfied with the purchase of your Chrysler Town & Country. We have made every attempt to listen and follow up concerning your complaints with your vehicle. Your husband did not feel that the detail, done by our professional detail department, was good enough and that he could do a better job. We offered and sent him a check to detail the vehicle himself. You brought the vehicle back with a broken seat, which as far as we knew had no problems. We fixed the seat at no charge. You test drove the vehicle and it was running fine. You brought the vehicle in and we checked out the transmission at no charge. All used vehicles, unless otherwise marked, are sold "as is". You were offered a maintenance warranty, which you declined. In short we have tried to accommodate and take care of you. If you have additional comments or questions feel free to call me at 479-695-5807 or if you prefer email: richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

August 21, 2020

Dealership Rating
Employee Rating

These guys were very helpful and kind. They were able to give me good advise and suggestions. I was in and out in about an hour like they said More

by acalvillo78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Way , Trent Parker

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