Rick McGaugh | Page 18

Took months to make repair. The dealer took 2 1/2 months to get the car repaired. Very little contact with service department along the way. Car was returned clean. The dealer took 2 1/2 months to get the car repaired. Very little contact with service department along the way. Car was returned clean. More

by DALE23 Verified Customer Verified Customer

Print

Great service! The Crain dealership is new, clean and bright. The associates are very friendly and helpful and the work they perform is always good and reassuring! The Crain dealership is new, clean and bright. The associates are very friendly and helpful and the work they perform is always good and reassuring! More

by nharper1 Verified Customer Verified Customer

Print

Horrible customer service. Just bought a vehicle from them and then a sensor went out and they told me it would cost almost $1000 to fix it. Took it to another dealer and it cos Just bought a vehicle from them and then a sensor went out and they told me it would cost almost $1000 to fix it. Took it to another dealer and it cost $90 with parts and all and took 5 minutes to fix. Thanks for wasting my time and money. More

by Dakota Verified Customer Verified Customer

Print

Seems Dishonest This seems like a very dishonest place to do business. What they say and advertise is not what you’ll get. Look at the fine print on the website. That This seems like a very dishonest place to do business. What they say and advertise is not what you’ll get. Look at the fine print on the website. That price is if you qualify for every discount under the sun. So be prepared to be shocked! They don’t seem to bend on price much. And my experience is that if you actually try to haggle they will start talking down to you. Be warned. There seems to be a lot of more honest dealers out there. And when I had a complaint they seemed to write me off and not even try to resolve it. Just read the reviews on complaints. It always seems to be the customers fault! More

Print

how Crain ripp people off I spent $1200and was still charged $20 per bulb that just snapped in x3 plus $5 for each one. it sad time when loyalty to a company gets you nothing. I spent $1200and was still charged $20 per bulb that just snapped in x3 plus $5 for each one. it sad time when loyalty to a company gets you nothing. The reason was some people can’t do it. Well don’t take advantage of those people. Sometimes curtesy brings customers back. I wouldn’t look for me in the future. Oh those bulbs were accessible from trunk. More

by MYMOOG Verified Customer Verified Customer

Print

Trunk lock When my trunk lock failed I brought my 2017 Sonata into the service Dept. All the guys in the service Dept and Rick M worked to get the trunk open and When my trunk lock failed I brought my 2017 Sonata into the service Dept. All the guys in the service Dept and Rick M worked to get the trunk open and determined the lock was broken. A new lock was ordered and installed. All the guys were friendly and happy to help. I enjoyed watching them troubleshoot the problem. Thanks Crain guys! More

by CINDIG Verified Customer Verified Customer

Print

Excellent service! Picked up my car and took it to be serviced and then returned it to me. Left me with a loaner car for the 2 days. Very polite and courteous staff. Picked up my car and took it to be serviced and then returned it to me. Left me with a loaner car for the 2 days. Very polite and courteous staff. More

by GAYLEAPPLEBY2020 Verified Customer Verified Customer

Print

Not a good place to go I have to say that the service was by far the worst that we have ever seen. First it took almost 2 hours for a oil change with a appointment , secon I have to say that the service was by far the worst that we have ever seen. First it took almost 2 hours for a oil change with a appointment , second the car is scratched on the roof on the passenger side, third the guy that bright the car around smelt so bad that my wife had to leave the windows down for half a day. This car is a 2018 that we just bought from Crain, when I called about the scratches I felt like we were being questioned on the scratches on the ROOF of the car I mean really how would we scratch the roof of the car I would get being questioned about a dent in the fender but the roof come on. This is the 2nd back to back bad experience we have had at Crain and we bought the service plan from Crain. I’m sick seeing how this is the 3rd car we have bought from Crain and will probably be the last. Something needs to change and we need to feel a sense of urgency and security if we bring our car back to your dealership. The service manager is coming by my wife’s work tomorrow to look at the roof but. I hope that we can resolve this and everything will be professional going forward instead of this cluster of a service department. By the way I emailed this to Richard McGaugh on March 7th and still no response. And the service manager came to look at the scratches last week and I don’t have a response there either. More

by scotts1989 Verified Customer Verified Customer

Print

Great job guys! They have taken care of us anytime that we had an issue and explained everything to our satisfaction. Thank you Braxton and Rick for your help! They have taken care of us anytime that we had an issue and explained everything to our satisfaction. Thank you Braxton and Rick for your help! More

by ReevesM Verified Customer Verified Customer

Print

The staff is friendly and work with you on getting you in. I have had to change my appointments on occasions and they always work with me to get in. I bought from Crain in West Little Rock used their service d I have had to change my appointments on occasions and they always work with me to get in. I bought from Crain in West Little Rock used their service dept. And moved. Now I use the Bentonville and Fayetteville locations. Fayettville location is a great place to get great service. More

by MISSK145 Verified Customer Verified Customer

Print