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Rick Osborne
Rick Osborne at Palm Chevrolet

Rick Osborne | Page 2

Internet Sales

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

4.8
84 Reviews

Rick has been living here in Ocala since 1981 with his wife Audrey who is a school teacher. They have 2 children, one boy and one girl who are both in college now. Rick used to sell fire trucks but has been on the Palm Chevy team for 4 1/2 years now.

4.8

84 Reviews

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84 Reviews of Rick Osborne

May 29, 2025

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Employee Rating

Efficient staff. Polite and work hard to make you happy. Return your calls quickly and if a staff member can not answer your question immediately, they will find out More

by IAM4UKTOO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Olson , Maria in service

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May 30, 2025

Palm Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words about our efficient and polite staff at Palm Chevrolet. It's our goal to ensure you have the best experience possible, and we're glad to hear we met your expectations. We look forward to assisting you again in the future! Best, The Palm Chevrolet Team

May 12, 2025

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Employee Rating

Very helpful, and vehicle purchasing process was relatively fast. I like that most paperwork is electronically done so that speeds things up also. More

by Warrenbig7
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sven Reiter

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May 12, 2025

Palm Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you found the vehicle purchasing process at Palm Chevrolet to be fast and efficient, especially with our electronic paperwork system. We appreciate your feedback and look forward to assisting you again in the future! Best, The Palm Chevrolet Team

April 24, 2025

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Employee Rating

Great service! I worked with Rick and he was a huge help. He was very knowledgeable and professional. Highly recommend speaking to him about your next vehicle purch More

by Dusty352
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 25, 2025

Palm Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with Rick and found him to be knowledgeable and professional. Your recommendation means a lot to us at Palm Chevrolet. We look forward to helping you again with your next vehicle purchase! Best, The Palm Chevrolet Team

March 30, 2025

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Rick and Matt were very helpful and polite. The car already waiting for us to see it when we arrived. More

by rdmjr5876
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Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 31, 2025

Palm Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with Matt and our team at Palm Chevrolet. It's always our goal to be prepared and make your visit enjoyable. We look forward to seeing you again! Best, The Palm Chevrolet Team

March 29, 2025

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Employee Rating

3 months to get parts. No loaner vehicle. Had to rent a vehicle. Was convinced that they would buy my vehicle and put me in another vehicle. Same model but not as many More

by natmellenthin05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Sanabria, Brandon Daniels

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Mar 31, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us. I genuinely appreciate your feedback, as it helps us understand the areas where we can improve. I understand the frustration you've faced with the parts delay and the overall transaction relating to your trade-in and new vehicle. At Palm Chevrolet, I strive to provide clear communication and quality service, and it's concerning to hear that we did not meet your expectations in this instance. I encourage you to reach out to me directly so we can discuss your concerns further and see if there's a way to address the issues you've encountered. Your satisfaction is important, and I value the opportunity to improve your experience. Thank you again for your valuable feedback. Sincerely, Wayne Bogle Parts and Service Director

Apr 03, 2025

natmellenthin05 responded

I just felt there was no other solution. I was without a car. I was mislead from the very first sale. I had KBB trade in pricing and told your salesman. He seemed pleased and assured me that he was well trained in KBB tradein allowance and assured me that he would take care of things. I trusted his word and because sale was done right at closing time I didn't take time to review my trade in allowance. My bad. Your finance team does not provide paper copies of transaction. Only on a USB thumbdrive. It took 3 attempts to get a paper copy. Once I did get it and realized I was only given $2000 trade allowance I immediately contacted your sales team. KBB had my car valued at over $6000....just got notice that it has recently increased to over $9000 with mileage and condition it was listed as. That was a slap in the face. Also in order to lower payments to my approval I had to give another $5000 cash to complete the deal. I bought the car in October and in January I had a large bird hit the front of my vehicle causing over $6000 in damages. I brought my car to Palm Chevrolet body shop for repairs. I had a $1500 rental allowance on my insurance. At the end of my rental period I asked your dealership if there were possibly a loaner vehicle available as your body was having proble. Obtaining parts to complete repair. I could not afford to continue paying rental out of my pocket. Your salesman recommended buying my damaged vehicle back and putting me in another Chevh Trax. The model they put me in has less features and priced lower than the original Trax I had just bought. BUT my total payment INCREASED by $80/month over the damaged vehicle. I was not given any allowance for the $2000 trade or the $5000 cash I had paid on the first deal. I spoke to your Sales manager on duty and he informed me that I AGREED TO THE DEAL. SO, there was nothing that could be done. I just checked my claim status on the damaged vehicle even though I was told that I was no longer responsible for the claim as you are a State Farm claim agent. My point was to see if and when repairs were made. My claim was just completed. OVER 3 MONTHS after time of initial accident. My agent shows the claim has been paid so I'm sure it will show on my insurance record. I will NEVER buy another vehicle from your dealership OR RECOMMEND you as reputable. I had a similar situation with Mazda. I had purchased 7 cars previously from them, 4 BRAND NEW, and was screwed on my final deal with them. I swore to never deal with them again and therefore came to your dealership. I explained the situation with your salesman and was told I would never be treated like that from your dealership. I was assured that you cared about customer satisfaction. Unless something can be done to satisfy me over this purchase I will never be back for anything other than my service plan I purchased.

March 06, 2025

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Rick Osborne was so incredibly helpful. He takes time to truly listen to what you are looking for and he is not at all high pressure. This is our second vehicle purchase with him and we rec More

by TFVBMWB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 06, 2025

Palm Chevrolet responded

Thank you for your wonderful review! We are thrilled to hear that Rick provided you with such excellent service during your vehicle purchase at Palm Chevrolet. It's great to know that he took the time to understand your needs without being high pressure. We're grateful for your recommendation and we look forward to helping you again in the future! Enjoy your new vehicle! Best, The Palm Chevrolet Team

March 05, 2025

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Employee Rating

Not bad had to wait to long at times for the negotiation about the monthly payments More

by EDWARDJORGE568
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sven Reiter, Lindsay King, George Foster , Jeremy Grey

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Mar 07, 2025

Palm Chevrolet responded

Thank you for your feedback. We appreciate your input and understand that timely communication is essential during the negotiation process. At Palm Chevrolet, we strive to improve every aspect of the customer experience. If you have any further concerns or would like to discuss your experience, please feel free to reach out to us. We hope to assist you again in the future! Best, The Palm Chevrolet Team

February 26, 2025

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Employee Rating

Great guy. Very helpful, answered all of our questions. Showed us all the features of the Traverse. Followed up after sale. More

by bobandmickey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Neil Stefani, Sven Reiter, Aaron Jersey

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Feb 27, 2025

Palm Chevrolet responded

Thank you for your fantastic feedback! We’re thrilled to hear that you had a great experience with us at Palm Chevrolet. It’s wonderful that our team was able to assist you with all your questions about the Traverse and ensure you felt supported even after your purchase. We look forward to seeing you again! Enjoy your new vehicle! Best, The Palm Chevrolet Team

February 17, 2025

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Employee Rating

Palm Chevrolet was great to work with. We found the van we wanted online and they worked with us to obtain and get it shipped, even with delays at our end. Grateful for their patience an More

by marcia3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Il Park

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Feb 18, 2025

Palm Chevrolet responded

Thank you for your kind words! We’re thrilled to hear that you found the van you wanted and that we could assist you, despite the delays. Your appreciation of our patience and professionalism means a lot to us at Palm Chevrolet. We look forward to serving you again in the future! Best, The Palm Chevrolet Team

February 08, 2025

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Employee Rating

Rick was very pleasant to work with no pressure, It was late on a Friday night and he stayed late to complete the deal. Thanks Rick More

by kealock
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Neil Stefani , Mike in Finance 👍

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Feb 10, 2025

Palm Chevrolet responded

Thank you for your kind words! We truly appreciate you taking the time to share your experience at Palm Chevrolet. It's fantastic to hear that Rick provided you with excellent service and made your visit enjoyable, even late on a Friday night. We hope to see you again soon! Best, The Palm Chevrolet Team

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