Rick Reames | Page 2

What a pleasant experience this was. Everyone professional, low key and fair. One of the easiest transactions I've ever had. And no "market adjustments" or other price gouging. Everyone professional, low key and fair. One of the easiest transactions I've ever had. And no "market adjustments" or other price gouging. More

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From the moment that I purchased to the service department with Scott, I have been treated in an excellent manner and I appreciate the detailed way that I have been handled department with Scott, I have been treated in an excellent manner and I appreciate the detailed way that I have been handled More

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Very impressive staff and a painless Purchase experience...loved the Coulter Infinity staff and Rick Reames was a most knowledgeable salesman. He was very thorough, patient and explained any conc experience...loved the Coulter Infinity staff and Rick Reames was a most knowledgeable salesman. He was very thorough, patient and explained any concerns or questions we had. He introduced us to the Service manager and other staff members. This dealership was the best we have ever been to and purchased from. More

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Superb, we were happy with the service experience. We will continue to purchase vehicles from this dealership. will continue to purchase vehicles from this dealership. More

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Excellent service department. Coulter has the best staff in the services department. Scott is A plus in the services department. Scott is A plus More

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The car salesman did super job for Tom conroy, he is very happy for his Q80. Also the boss is very nice guy, the paper guy is friendly nice and helpful. happy for his Q80. Also the boss is very nice guy, the paper guy is friendly nice and helpful. More

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When a person that wants to make a car deal emails a guy at the dealership, and that guy doesn’t follow up in 3 days, then he’s not looking to make a sale at the dealership, and that guy doesn’t follow up in 3 days, then he’s not looking to make a sale More

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My experience in getting a new INFINITI at INFINITI of Coulter was the best yet. The General Manager Greg was extremely accomodating and friendly and made me feel like a valued customer. All of the staff Coulter was the best yet. The General Manager Greg was extremely accomodating and friendly and made me feel like a valued customer. All of the staff were quite hospitable and even though there is a pandemic I felt very safe as everyone was following all the protocols. I would highly recommend this dealership and although I drove almost 40 miles, it was well worth the sacrifice. I look forward to getting my service there as well More

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Satisfied Infinity Customer I have been a customer of this location since 2009. Have owned 3 previous Infinity vehicles from dealers in other states. I went to Coulter for their I have been a customer of this location since 2009. Have owned 3 previous Infinity vehicles from dealers in other states. I went to Coulter for their Service which has always been exceptional. Currently I deal with Scott Shaffer who has been excellent, very fair, responsive with great follow up. When it came time for my next replacement I chose to deal with Coulter Sales based on my service experience. My first purchase was the Infinity JX35. I worked with Rick Reames as I had met him a few times when I had my cars in for service. Rick gave us a fair deal with great follow up. When time came for my most recent purchase I went to Rick and he found me a car and a deal I could live with. This was my first time financing a car in over 30 years. Chris Gossling was very helpful and patient on the finance side. The front desk staff is always friendly when I come in. Everyone I have dealt with always says "hello" and remembers me. Needless to say I will keep my service business with Coulter and buy more cars because of the relationships. Hopefully I will always be able to find a vehicle I like as I am sure the deal and service will not be an issue!! No problem recommending Coulter for Sales and Service. I should mention that I have been involved with the service business for Capital equipment for have my career and I know exceptional sales and service! More

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Horrible Treatment Jake Norris, salesman, was beyond wonderful. Management was insulting and demeaning. They wouldn't allow the salesman to work with us or view a car un Jake Norris, salesman, was beyond wonderful. Management was insulting and demeaning. They wouldn't allow the salesman to work with us or view a car until they made sure "we were worth their time" which meant our credit and salary were ran and verified BEFORE even choosing or even looking at a vehicle to purchase. I assume it's because of my hair color and fiances Beatles t-shirt that negated our combined salary of $90,000 a year, $13,000 down payment, and university degrees. We were disrespected and treated like lower class citizens because the manager took a look at us and stated he wanted to make sure we didn't have a credit score in the 300's and waste their time. We were judged and wasted OUR day sitting there without being allowed to even look at a vehicle. We walked out because we will NOT be discriminated against, disrespected, or treated like a stain upon anyone's day especially when it should be management's job to sell not assume based on personal prejudices. More

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