Rick Reames | Page 3

Superb, we were happy with the service experience. We will continue to purchase vehicles from this dealership. will continue to purchase vehicles from this dealership. More

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Excellent service department. Coulter has the best staff in the services department. Scott is A plus in the services department. Scott is A plus More

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The car salesman did super job for Tom conroy, he is very happy for his Q80. Also the boss is very nice guy, the paper guy is friendly nice and helpful. happy for his Q80. Also the boss is very nice guy, the paper guy is friendly nice and helpful. More

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When a person that wants to make a car deal emails a guy at the dealership, and that guy doesn’t follow up in 3 days, then he’s not looking to make a sale at the dealership, and that guy doesn’t follow up in 3 days, then he’s not looking to make a sale More

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My experience in getting a new INFINITI at INFINITI of Coulter was the best yet. The General Manager Greg was extremely accomodating and friendly and made me feel like a valued customer. All of the staff Coulter was the best yet. The General Manager Greg was extremely accomodating and friendly and made me feel like a valued customer. All of the staff were quite hospitable and even though there is a pandemic I felt very safe as everyone was following all the protocols. I would highly recommend this dealership and although I drove almost 40 miles, it was well worth the sacrifice. I look forward to getting my service there as well More

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Satisfied Infinity Customer I have been a customer of this location since 2009. Have owned 3 previous Infinity vehicles from dealers in other states. I went to Coulter for their I have been a customer of this location since 2009. Have owned 3 previous Infinity vehicles from dealers in other states. I went to Coulter for their Service which has always been exceptional. Currently I deal with Scott Shaffer who has been excellent, very fair, responsive with great follow up. When it came time for my next replacement I chose to deal with Coulter Sales based on my service experience. My first purchase was the Infinity JX35. I worked with Rick Reames as I had met him a few times when I had my cars in for service. Rick gave us a fair deal with great follow up. When time came for my most recent purchase I went to Rick and he found me a car and a deal I could live with. This was my first time financing a car in over 30 years. Chris Gossling was very helpful and patient on the finance side. The front desk staff is always friendly when I come in. Everyone I have dealt with always says "hello" and remembers me. Needless to say I will keep my service business with Coulter and buy more cars because of the relationships. Hopefully I will always be able to find a vehicle I like as I am sure the deal and service will not be an issue!! No problem recommending Coulter for Sales and Service. I should mention that I have been involved with the service business for Capital equipment for have my career and I know exceptional sales and service! More

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Horrible Treatment Jake Norris, salesman, was beyond wonderful. Management was insulting and demeaning. They wouldn't allow the salesman to work with us or view a car un Jake Norris, salesman, was beyond wonderful. Management was insulting and demeaning. They wouldn't allow the salesman to work with us or view a car until they made sure "we were worth their time" which meant our credit and salary were ran and verified BEFORE even choosing or even looking at a vehicle to purchase. I assume it's because of my hair color and fiances Beatles t-shirt that negated our combined salary of $90,000 a year, $13,000 down payment, and university degrees. We were disrespected and treated like lower class citizens because the manager took a look at us and stated he wanted to make sure we didn't have a credit score in the 300's and waste their time. We were judged and wasted OUR day sitting there without being allowed to even look at a vehicle. We walked out because we will NOT be discriminated against, disrespected, or treated like a stain upon anyone's day especially when it should be management's job to sell not assume based on personal prejudices. More

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No pressure sales and excellent customer service We appreciated the no pressure high quality customer service that Colter Infiniti offered. Rick was knowledgeable and genuinely cared for the needs of We appreciated the no pressure high quality customer service that Colter Infiniti offered. Rick was knowledgeable and genuinely cared for the needs of our family. I would recommend Coulter Infiniti to anyone looking to buy a car. More

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Great Service Friendly and professional service at all times . The service team knows what they’re doing and communicate very well with me. I leave from the service Friendly and professional service at all times . The service team knows what they’re doing and communicate very well with me. I leave from the service appointment and I understand fully what’s going on with my car. More

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In and Out My car was a little short of the milestone required for the next service interval but a chat with Aaron produced a scheduled visit for routine mainten My car was a little short of the milestone required for the next service interval but a chat with Aaron produced a scheduled visit for routine maintenance to avoid a large overrun following a vacation trip of about 5000 miles. I was taken in on time and got my car back in a timely manner all serviced and washed. There was no evidence that anyone had been in my car due to the protection they use on the seats and floor. More

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