Rick Schoen
Rick Schoen at Brandon Honda

Rick Schoen | Page 8

Service Advisor

Brandon Honda

9209 East Adamo Drive
Tampa, FL 33619

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4.8
98 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

20 yrs, 4 mos

Specialties & Trainings

USPSA MEMBER

SWAMP SURVIVAL

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4.8

98 Reviews

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98 Reviews of Rick Schoen

December 04, 2024

Dealership Rating
Employee Rating

There was an issue during my service that I brought to the attention of the service guy right away. He took photos and said that he would reach out to me the following day to fix it. I waited a couple of More

by TURTLEGIRL1179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Mack

Dec 09, 2024

Brandon Honda responded

Thank you for taking the time to share your feedback. I want to sincerely apologize for the lack of communication and follow-up regarding your concern. This is not the level of service we strive to provide, and I regret the frustration this situation has caused. I understand how important it is to feel heard and respected, no matter the size of the issue. I assure you that we take your feedback seriously and will investigate why your concern was not addressed promptly. This does not reflect our commitment to customer care, and I will personally ensure that your issue is reviewed and resolved as quickly as possible. At your earliest convenience, please feel free to reach out to me directly at 813-664-1234 or rvanhart@brandonhonda.com. I want to ensure that your experience is turned around and that your concerns are addressed to your satisfaction. Thank you for bringing this matter to my attention. I appreciate your patience and hope to have the opportunity to restore your confidence in our service department. Sincerely, Rachel Van Hart Fixed Operations Director Brandon Honda

December 02, 2024

Dealership Rating
Employee Rating

This Honda is my favorite, I have been coming here for the last two years. As long as I stay in Brandon area, I will continue to take my car there. They people are always friendly and nice. They are hones More

by choi
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

December 02, 2024

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Employee Rating

Fast, reliable. dependable! Thanks for your service! They worked me in for this repair, the day after Thanksgiving! More

by BARBIE1250
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

December 01, 2024

Dealership Rating
Employee Rating

Thomas is my service advisor so I was hesitant about working with someone else in his absence. Rick assured me that I would get the same good service. Rick provided excellent service and was detailed in More

by jhane12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Gernhart

November 24, 2024

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Employee Rating

Everything was straight forward and the process was simple. Rick did a great job facilitating the appointment More

by juliansultan13
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

November 16, 2024

Dealership Rating
Employee Rating

Good service Rick Schoen is far one of the best advisors I had, help me with mi car a lot thru my visit in town More

by Gerardoq14abc
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

November 15, 2024

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Employee Rating

The person who helped me and my wife was very helpful and gave us some extra information. Also the extra smile makes him a customer friendly person. More

by SA_JARAMILLO
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Recommend Dealer
Yes

November 13, 2024

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Employee Rating

Your advisor Rick gave me above and beyond service. . great guy! Definitely will be back! More

by KBW266
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

November 13, 2024

Dealership Rating
Employee Rating

Rick was very professional and took the time to review my vehicle history and explain the services that would be performed. I appreciate the great service very much! More

by DIAMONDGURL472
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Service Communication
Recommend Dealer
Yes

November 12, 2024

Dealership Rating
Employee Rating

My service asvisor, Rick, was knowledgeable. He also took the time to review my service history. Those two minutes helped identify the type of transmission service I needed and saved me some mon More

by gatorjenkins
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

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