Rick Stern | Page 12

very professional and honest We were very loyal Toyota customers. But Rick Stern and the Dover Honda Team have made us loyal Honda customers. We purchased two cars and a four mont We were very loyal Toyota customers. But Rick Stern and the Dover Honda Team have made us loyal Honda customers. We purchased two cars and a four month period from Rick and Dover Honda. Great experience!!! More

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2011 RAV4 My experience at Dover Honda started off a little rocky but once I was put in the hands of Paula, I was well taken care of. She went above and beyond My experience at Dover Honda started off a little rocky but once I was put in the hands of Paula, I was well taken care of. She went above and beyond to make the rest of my experience at Dover Honda smooth and easy, giving me updates regularly about the vehicle until it was ready to go. I also worked closely with the GM Bryan, who was a tremendous help. He was very reasonable and respectful and also did his best to make the rest of my experience a good one as well. I am very pleased with the vehicle so far! More

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Great Experience Buying Here I purchased a new 2017 Honda CR-V Ex-L several weeks ago. First I dealt with Drake Richter after selecting the model and options on the Honda website. I purchased a new 2017 Honda CR-V Ex-L several weeks ago. First I dealt with Drake Richter after selecting the model and options on the Honda website. Drake responded immediately and with a no nonsense quote. I was impressed with the follow-up when my fiancee and I came in and met Rick Stern, an experienced and HONEST salesman. No nonsense again, just professionalism that made us feel confident that we were at the right place and the right person. We went for a test drive and sealed the deal within an hour. Good price. When I picked up the car a few days later, Rick took all the time that I needed to explain the vehicle options and set up the controls after a brief discussion and detailed explanation of the choices. I drove away, comfortable that there would be no post purchase regrets since I had used Dover Honda's great service department over the past 2 years and have also been impressed with their professionalism. I have bought over 10 new vehicles in several states but I would say Dover Honda "takes the cake"!! More

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Always a great experience! I can't say enough good things about Dover Honda and their sales team. Rick is fantastic! He's a straight-shooter who really knows the Honda brand. I I can't say enough good things about Dover Honda and their sales team. Rick is fantastic! He's a straight-shooter who really knows the Honda brand. I know when I work with him that I'm going to drive out of the lot with a car and a price that I love. If I ever have any questions or concerns down the road, he is always available and happy to help. I recommend him to anyone and everyone who is looking for a new car! More

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Car buying made easy! I had an opportunity to work with Rick Stern as I was replacing my current Pilot with a newer one. I knew exactly what I wanted and there wasn't press I had an opportunity to work with Rick Stern as I was replacing my current Pilot with a newer one. I knew exactly what I wanted and there wasn't pressure for an upsell by him or anyone else. Rick made the process easy, listened to what was important for me, and made it fun. The delivery process went well and the sales management team was great to talk with and made me feel appreciated. Buying a car can be frustrating however that is not something you will experience with Rick at Dover Honda. I highly recommend Dover Honda and working with Rick! More

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Get appointment very busy place I stopped by three time but all the time very busy E-mail sale manager and he was very helpful getting it fixed I worked with Rich and he was very hel I stopped by three time but all the time very busy E-mail sale manager and he was very helpful getting it fixed I worked with Rich and he was very helpful More

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Very friendly with no pressure. Also very knowledgeable Everyone that we spoke to was very knowledgeable, no pressure to buy and very helpful. I would highly recommend anyone to go to Dover Honda to buy a n Everyone that we spoke to was very knowledgeable, no pressure to buy and very helpful. I would highly recommend anyone to go to Dover Honda to buy a new car. More

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New purchase This is my 4th Honda from this dealership. I was in an accident when a deer hit my car right before Christmas. My CRV kept me safe and performed exact This is my 4th Honda from this dealership. I was in an accident when a deer hit my car right before Christmas. My CRV kept me safe and performed exactly like I was told it would. However, I needed another vehicle as mine was totaled. I knew that one phone call to Rick at Dover Honda that I'd have one less issue and another safe vehicle. When I walked in, i was greeted by Rick with a "glad you are okay". This place feels like family every time I go in. Rick is honest and kind and considerate. He listens to what my needs are and puts me in a vehicle accordingly. I also always see Chris and Sue who are on the sales team and always greet me happily. I cannot say enough about the service department as well. There are many places to purchase a new Honda but this company is by far the best in the area!! Thanks again Honda family and happy 2017!! Thanks to the CRV I am here to celebrate the holidays with my family!! More

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Rick Stern, Your Go To Salesman First I must admit that I have sold cars in the past, and knowing quite well the mechanisms and tricks of various unsavory car salesmen, I feel I woul First I must admit that I have sold cars in the past, and knowing quite well the mechanisms and tricks of various unsavory car salesmen, I feel I would rather have root canal than to be subjected to the deviant behaviors of some of these unlicensed individuals. However, having just purchased my third new Honda CR V EX through Rick Stern of Dover Honda, I am delighted to report that I am able to write and express my profound thanks to a true professional salesman, one who not only appreciates a client, but also respects that client, and truly goes above and beyond normal sales efforts to insure that his client is treated to a stress free sales environment. Rick Stern actually is paid by the dealership ( no surprise there), so he must protect his employers, however, he is also aware that he must compromise somewhat to earn the trust and business of his client. In that regard alone, Rick demonstrates not only his integrity but also his excellent character by balancing both sides of the deal, allowing the House to earn another sale and the client to leave happy knowing that he was well served. Kudos to Rick Stern for a job Well Done. I highly recommend Rick Stern to anyone seeking a reputable and, believe it or not, honest car salesman who truly has your interests at heart. You will be in good hands with Rick Stern. More

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A great team makes for a relaxed sale We just bought our second Honda from Dover Honda. Both in 2013 and today, we got instant communication and a great price. More importantly, we were im We just bought our second Honda from Dover Honda. Both in 2013 and today, we got instant communication and a great price. More importantly, we were impressed by the professionalism and team effort of everyone we dealt with. Rick Stern and Heidi Gates like their jobs, treat you with friendship and respect, and take the stress out of buying a new car. And they are there after the sale too. We were having trouble finding someone to adapt my wife's new car quickly. Rick connected us with a mobility specialist, and the car was adapted two days later. It's this kind of knowledge and extra effort that make Dover exceptional. More

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