Riley Stark | Page 2

This dealership when above and beyond in service. We purchased a vehicle and it hard issues one the second day. Wood Nissan was wonderful, they towed the vehicle at no cost to us. They even worked wi We purchased a vehicle and it hard issues one the second day. Wood Nissan was wonderful, they towed the vehicle at no cost to us. They even worked with us and allowed us to stop the deal and purchase another vehicle that would be more reliable and had more warranties. From this experience we know Wood Nissan is an honest dealer that really makes sure there customers are happy and taken care of.. More

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I recently purchased a used car from this dealership. It was not a good experience. My suggestions are: 1) Get everything in writing. IMO there was some pricing actions that were questionable. 2. Get It was not a good experience. My suggestions are: 1) Get everything in writing. IMO there was some pricing actions that were questionable. 2. Get EVERYTHING in writing and make sure you get a copy of ALL the documents created during the transaction. 3. Make sure the finance document prices match the agreed upon price with the salesman and the sales manager. 4. Make sure the final agree price does not include add-ons that you did not agree to. 5. Do not agree upon a final price for the car you are purchasing until you are sure the trade-in value is set and not part of the final price. I will never buy a car from this dealership again and will actively tell my story to other so they can avoid this dealership. This review is entirely my opinion. More

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I drove four hours, so there was definitely a sense of risk and feeling that the dealer would have some type of bad surprise awaiting. It could not have gone better. The slightly used car was detailed and risk and feeling that the dealer would have some type of bad surprise awaiting. It could not have gone better. The slightly used car was detailed and in amazing condition. They honored my trade that was negotiated over the phone and I didn’t pay a penny more. Everyone was friendly and honest. Best car buying experience I’ve had. More

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Jack in service is why I returned to the business for service on my truck, that I purchased there. service on my truck, that I purchased there. More

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Best Nissan dealer around. Great sales and service staff. Would recommend to anyone looking for a new car or to have their vehicle serviced Great sales and service staff. Would recommend to anyone looking for a new car or to have their vehicle serviced More

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What a great group of people at this Dealership. We had nothing but a great experience. We dealt with other Dealerships but didn’t feel they really wanted our business. Woods definitely worked wi We had nothing but a great experience. We dealt with other Dealerships but didn’t feel they really wanted our business. Woods definitely worked with us and gave us great deals. We had gone to the Dealership to purchase a 2024 Frontier. We ended up also purchasing a 2024 Rogue SV. We were given such great deals on both vehicles and the Woods Warranty was great. The service from this Dealership is like no other that we have dealt with. Stephen, Eric, Chris, Riley and the rest of the staff are the best. We have recommended Woods to family, friends and strangers. Woods will be the only Dealership that we will deal with. More

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Love all dealers and maintenance guys. Always been great to take care since I bought two cars Always been great to take care since I bought two cars More

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Great service! Ashley and JT are great car salesman. They listened and understood my concerns as I searched for a used car. Not to mention, this is the first time Ashley and JT are great car salesman. They listened and understood my concerns as I searched for a used car. Not to mention, this is the first time I met a female car salesperson who knew alot about the business I will for sure be sending customers their way! More

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We were very pleased with our salesman, Steve. However we were very unhappy with the service we received from the sales manager, Riley. We went to look at a car one evening, but unfortunately did However we were very unhappy with the service we received from the sales manager, Riley. We went to look at a car one evening, but unfortunately did not agree on a deal in person. We told Steve to call us if they could do any better while we were still in the area, (we live 50 minutes from the dealership). We didn’t hear from him, so decided to head home. During our drive, my husband called and left a message for Steve to call us to check in. We got a call from Steve 10 minutes before they closed saying he got us a deal on the car and we were all pleased with that. Since we were almost home at this point, we told him we’d be back tomorrow around 11:00 am to do the paperwork. All was good! I got a call on my way out to get the paperwork done and pick up the car the next day- apparently they had gotten a lead last night online on the car. It was a better deal for them, so they were going to go with that one instead of the one they made with us just the night before! I had Steve put the manager, Riley on the phone. He was unapologetic for his poor customer service and just kept insisting that they’re going with this deal because it’s better for them and if it happens to not work out then we could have the car. My husband and I have purchased almost 25 cars in our lifetimes and never had anything like this happen to us! What happened to keeping your word on a deal? This behavior is it exactly why car salesman have poor reputations. After waiting a few hours to think about what just happened to us, we called and made an offer $1000 over our original “deal”. Normally, we would’ve have refused to even give our business to a place like this, but this car was be our daughter’s first for her 16th birthday coming up. And they knew this and still didn’t care! Just heartless. Well, they ended up accepting our offer, so I guess the other people were out of luck. Just poor business all around on their part. After telling this story to so many people, they always ask us if we thought they were just making up these other people that they were going with on this “deal”. We were told these customers were paying full price, had a trade in and were putting $2000 down. They didn’t have the best credit so they weren’t sure if the “deal” would go through. We were paying cash, no trade in, but a VERY simple transaction. I sure hope this wasn’t a made up situation to get more money out of us. In the end, our salesman Steve handled everything as best as possible. Riley on the other handled this situation like a total xxxxxxx, I hate to say it. Want to give a shoutout to Dylan for keeping in contact with me for over a week. We had found this car over a week prior to this, but had to go out of town. As soon as we were back in town, he reached out to us to come look at the car. He was very professional and courteous. Unfortunately, Wood Nissan lost all future business of ours and anyone we would have referred to them. Just can’t give more money to this place in good conscience. More

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Your staff is excellent however who ever is responsible for getting the above pricing financing that individual is out to get all he can get out of New clients. When I was notified by two different financi for getting the above pricing financing that individual is out to get all he can get out of New clients. When I was notified by two different financial institutions that the reason my loan was turned down was because the New Car could not support the collateral needed for the money you were trying to finance that makes me think your salesman rip this customer off and twice while in your lobby while I was getting my car serviced he ignored me twice I will never deal with that agent again and when it comes time to purchase another vehicle from you I will go on down the road if he is still employed by you. You’ve heard the saying 1 bad apple spoils a bunch More

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