Riley Sullivan

Had been messaging with Riley throughout the week on a few vehicles that they had. During that time found a nearly identical model and trim at another dealership at a better price point. I had explain few vehicles that they had. During that time found a nearly identical model and trim at another dealership at a better price point. I had explained that I would be coming from over an hour away and asking to be respectful of my time. I asked if they would be willing to match or come close to the other dealer and was told they would match it if I financed through Kia (I have the text screenshots to prove it). This was the same make, model, trim but only a different color which they were fully aware of before making the promise. The sales manager was incredibly unfriendly, rude and condescending. Threw the paperwork on the desk and said that there would be no further discussion. After reviewing the paperwork the price was not what was promised during communication. So somebody lied, either Riley asking their manager about the price match or the manager actually not wanting to price match just to get me in the door. Neither of which have the people skills or sales ability to overcome blatant dishonesty. More

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Excellent Job,this is my sixth car from Russ Darrow,thank you so much,I’m a happy Customer Darrow,thank you so much,I’m a happy Customer More

by TYBRIS941 Verified Customer Verified Customer

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Very friendly and no pressure sales team. This is my third vehicle from them and would highly recommend. This is my third vehicle from them and would highly recommend. More

by PFISTERJ Verified Customer Verified Customer

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Brody knows what he is selling. Very helpful and happy to help anyone that needs help. Very knowledgeable about the cars he is selling. Very helpful and happy to help anyone that needs help. Very knowledgeable about the cars he is selling. More

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Wally was great, had a nice experience and liking my purchase. Thanks to the crew at Russ Darrow. purchase. Thanks to the crew at Russ Darrow. More

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Very knowledgeable and and answered all the questions that i have Good attitude and kind that i have Good attitude and kind More

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Deal handled very professionally All party were well trained and well spoken. Looking forward to a long relationship trained and well spoken. Looking forward to a long relationship More

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I'm extremely pleased with how much better the new GM and staff are at this dealership! I've been a customer of Kia of Waukesha for the past 6 years. They hadn't always make me feel like a valued customer du staff are at this dealership! I've been a customer of Kia of Waukesha for the past 6 years. They hadn't always make me feel like a valued customer due to a past experience when the turbo on my car broke down and needed to be replaced.. I filed a claim with Endurance Warranty Services and it was replaced by Kia of Waukesha. The service consultant told me that their dealership worked with Endurance and that I would be taken care of. At that time the previous GM was very rude and wouldn't accept payment from Endurance. After a long stressful debate and arguing. I was forced to pay over $1300 plus labor out of my own pocket. Luckily, Endurance Warranty reimbursed every penny back to me. After that I vowed never to return to Kia of Waukesha. But, as fate would have it, 3 years later my 2013 Kia Optima needed some work done and I decided to take it back to Kia of Waukesha. Two weeks prior, Rosen Kia's in Milwaukee performed suspension work on my Optima and a cam bolt was broken. So, instead of obtaining a replacement can bolt from another Kia dealership in the area. The service advisor at Rosen decided to order a $27 cam bolt from out of state and told me there was nothing he could do and kept my car for 4 days without even offering me a loaner vehicle to get to work. As a result , I called their parts department and spoke to an awesome guy named Lonzel. He found multiple cam bolts at several dealerships in the area. And, I got my car back 1 day earlier than expected. So, the service at Rosen was unacceptably disappointing and very unprofessional. And, that's why I decided to go back to Kia of Waukesha when my car suddenly lost power while heading home from running errands. On 8/9/25 I dropped my car and spoke to Angela in the service department. A junior mechanic who wasn't experienced worked on my car. When I picked it up later that same day. It still had no power. So, the mechanic and I took a test drive. After returning to the shop. The young mechanic apologized and said that he was inexperienced with turbos and needed more time with the car. So, Angela apologized and kept the car over the weekend..When I returned on Monday 8/11/25 to pickup my car I noticed a lot of smoke coming from the engine bay. But, the power "was" restored. So, I took the Optima back the next day and it was determined that the junior mechanic pinched a gasket on the valve cover and broke a full line. The repairs took another 2 days. But, Angela and her team were very apologetic and offered me a loaner vehicle. I picked up my car on 8/13/25 and everything was fixed except the underbody cover that was hanging off. After owning that 2013 Optima for 11 years, I decided to look at a 2022 Kia Stinger GT1. I met a salesman named Seth and made an appointment. Seth was extremely professional! He went above and beyond to get me into the Stinger! When my fiance and I arrived at the dealership. Seth was on his way back from personally delivering the Stinger to me at the dealership. We met Ben the finance guy and Riley a leasing consultant. They both were very accommodating and friendly. They made us feel at home. We left to get lunch while we waited for Seth to return. After taking a test drive in the Stinger. I immediately fell in love with it! My fiance loved it so much that she decided to trade in her car and got a 2026 Kia Sportage for herself!. The whole team of Seth, Ben, Riley and Anne in finance worked extremely hard to make us comfortable and welcome! I'm absolutely thrilled with my Stinger and my fiance Wendy is overjoyed and pleasantly surprised with her new Sportage!. Ben told me that their new GM Jonathan Brown is focused on satisfying customers. My hat is off to Mr. Brown and his staff for a job well done! More

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Should have disclosed software updates are not able to be fixed currently so I stop wasting time driving 30 minutes there and back fixed currently so I stop wasting time driving 30 minutes there and back More

by PACKERS4434 Verified Customer Verified Customer

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My experience was lengthy, but worth it. Brandon, Riley and Ann all did they big one Brandon, Riley and Ann all did they big one More

by BRICKS414 Verified Customer Verified Customer

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