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River Hopkins
River Hopkins at Subaru of Columbia

River Hopkins

Service Advisor

Subaru of Columbia

1200 Interstate 70 Dr SW
Columbia, MO 65203

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4.9
373 Reviews
4.9

373 Reviews

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373 Reviews of River Hopkins

October 05, 2025

Dealership Rating
Employee Rating

Great, speedy service! Friendly staff and always easy to work with. I highly recommend to everyone. More

by April
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Meredith Kay

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Oct 05, 2025

Subaru of Columbia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Subaru of Columbia.

October 03, 2025

Dealership Rating
Employee Rating

Bringing my newer car in ihas been a pleasure. I am treated with respect and problems and solutions are explained to me. I have total faith in this entire group of employees at Subaru of Columbia. More

by Lhine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Nixon, J.R. Cochran, Meredith Kay, Shanna Elder, Ethan Weathers

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Oct 03, 2025

Subaru of Columbia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 02, 2025

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Employee Rating

Service manager does not know the software associated with the Forester Touring package. Tried to tell me that the auto engine shutoff was Saftey related. More

by leeflohra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Taressa Austin, J.R. Cochran, Shanna Elder, Ethan Weathers

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Oct 03, 2025

Subaru of Columbia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. General Sales Manager - Trey Warren hwarren@subaruofcolumbia.com

October 01, 2025

Dealership Rating
Employee Rating

Columbia subaru always takes good care of my ascent. Any issue they listen and find a solution. More

by ricev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shanna Elder, Ethan Weathers

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Oct 01, 2025

Subaru of Columbia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 30, 2025

Dealership Rating
Employee Rating

Great friendly service and it was prompt! I will definitely refer friends to Columbia Subaru! Thanks much!! More

by Historyguy1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shanna Elder, Ethan Weathers

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Sep 30, 2025

Subaru of Columbia responded

Thanks for sharing about your experience with Subaru of Columbia. We appreciate your business and hope to see you again soon!

September 30, 2025

Dealership Rating
Employee Rating

Your on-line “check on your car status” always pulls up an error message, so have to call More

by AMYBANGS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Nixon, J.R. Cochran, Shanna Elder, Ethan Weathers

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Sep 30, 2025

Subaru of Columbia responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Amy, feel free to contact us at your convenience.

September 30, 2025

Dealership Rating
Employee Rating

Always an exceptional experience, the entire team provides excellent customer service. Whether looking to purchase, or needing service, you can count on a the team at Subaru of Columbia to put the cu More

by SKINNER_JENNIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: J.R. Cochran

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Sep 30, 2025

Subaru of Columbia responded

Thank you for choosing Subaru of Columbia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 30, 2025

Dealership Rating
Employee Rating

River is an awesome guy. Always trying to keep you updated with what’s going on with your vehicle while it is there. Subaru is all around good. More

by poehead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 30, 2025

Subaru of Columbia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 30, 2025

Dealership Rating
Employee Rating

Always friendly and competent. Will use again and again. Hope he never leaves. He is worth it More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 30, 2025

Subaru of Columbia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Subaru of Columbia, we look forward to having you as a valued customer for many years to come!

September 28, 2025

Dealership Rating
Employee Rating

River always sees to it that I get my car in on time and keeps me informed and car is ready on time. Makes it easy More

by JKBangs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: J.R. Cochran, Shanna Elder, Ethan Weathers

Report | Print
Sep 28, 2025

Subaru of Columbia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Subaru of Columbia, we look forward to having you as a valued customer for many years to come!

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