Rob Daily | Page 3

Salesman and Dealership with Integrity. My wife and I came in to test drive a Subaru Outback and met (Thomas) Darby. He knows the Subaru product line very well and answered all of our quest My wife and I came in to test drive a Subaru Outback and met (Thomas) Darby. He knows the Subaru product line very well and answered all of our questions that we had then took us for a test drive. Darby didn’t blow up our phones just a text a few days later asking if we had any questions. A week or so later we came in for another test drive and sat down to negotiate a deal. It was smooth and easy without the stress of an aggressive salesman/staff. This was by far the best car buying experience that we ever had! All other departments we dealt with were just fantastic! This type of service is set from the top down. It’s nice to see an owner of a dealership set such a high bar for customer service and satisfaction. It has been a pleasure to buy our Outback from Darby and Subaru Superstore Of Chandler! More

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Exceptional experience I was in and out of the dealership with a brand new car in only 4 hours. Darby was incredibly friendly and willing to help me with my situation. He an I was in and out of the dealership with a brand new car in only 4 hours. Darby was incredibly friendly and willing to help me with my situation. He and his co workers were able to get me in the vehicle I wanted without all of the regular haggle you get at most dealerships. They know what they are doing at Subaru Superstore Chandler! I will forever recommend, and thank Darby and his team for their superior customer service and respect they have for their clients. More

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So Dope So dope, the whole team at Subaru Superstore were killer to work with. We love our new Honda Odyssey. We will definitely work with these guys again. So dope, the whole team at Subaru Superstore were killer to work with. We love our new Honda Odyssey. We will definitely work with these guys again. More

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Genuine, Integrity, Friendly, and no Pressure. Buying a new or used car can be stressful but the time had come. I did my research and found that the Subaru was at the top of its class. I prepped my Buying a new or used car can be stressful but the time had come. I did my research and found that the Subaru was at the top of its class. I prepped myself to fight the pack of hungry wolves and drove into Subaru Superstore. Darby approached us with a big smile. I figured it was painted on. I soon learned that Darby's smile was genuine. He was very courteous and answered all our questions with no pressure at all. I supervise and evaluate employees all over the world. Darby is the real deal. As I went through the process I found that the whole team was very good. When a slight misunderstanding accrued during the paperwork, Rob, the sales manager was quick to honor my understanding of the deal. That is integrity. Thank you Subaru Superstore for being everything I didn't expect! More

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Chief of police let me get away with a steel. I believe that Wayne will continues to define integrity despite no longer being the chief of police in New Jersey. Rob was able to offer me more than I believe that Wayne will continues to define integrity despite no longer being the chief of police in New Jersey. Rob was able to offer me more than I ever would have thought for my trade-in. I will definitely be returning to this tag team. Best dealership experience I have ever had. More

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Used Car Shopping Made Easy and Enjoyable! After browsing a ton of used cars online, I reached out to Subaru Superstore by phone to ask about coming in to see a few of their used cars in person After browsing a ton of used cars online, I reached out to Subaru Superstore by phone to ask about coming in to see a few of their used cars in person. From the start both Rob Daily and Jack Callaghan were friendly, funny, and super accommodating. We worked within my budget and I am confident that my new (used) Hyundai will give me many years of reliable driving. Jack was kind and polite to my whole family ... he literally met my mother, father, and brother the week we were firming up the sale and even offered to come in on his day off to personally put the keys in my hand once everything was settled. I really can't say enough good things about these guys and my overall experience. More

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My buying experience of used car was very enjoyable I recently bought a used Honda CRV 2014 at Subaru Superstore. I had great experience , Rob Daily and Mark Sattle both are great ,straightforward and I recently bought a used Honda CRV 2014 at Subaru Superstore. I had great experience , Rob Daily and Mark Sattle both are great ,straightforward and honest sales person. Dealing process to buy a used car is easy ,overall my buying experience was very enjoyable. More

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A Subaru customer forever In August 2015, I bought a Crosstrek from Subaru Superstore. From the start, trouble with the car's sound system was evident. Last week, Subaru offe In August 2015, I bought a Crosstrek from Subaru Superstore. From the start, trouble with the car's sound system was evident. Last week, Subaru offered to either buy back the car, or trade for a different model. I opted for a 2016 Forester. Throughout the ordeal, the help of Mr. Gil Watters was always there. He was attentive to the problems as I described them, and took every step to see that the problem was solved. He is a true diplomat for the Subaru Superstore. When I describe to friends and family the steps taken by Subaru, I am met with disbelief. Gil Watters led the effort that now has me driving a Forester. As a result, Subaru now has a life-long customer. The help given me by Gil Watters was matched by everyone with whom I dealt at the Superstore - Ryan Applebury, Rob Adkins, Bill Daily. A trying experience turned into a good one, one for which I am most appreciative. More

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Leading A New Subaru WRX Car shopping can be very stressful and annoying when you don't plan on it as I did not intend to total my car. This was the BEST customer service I've Car shopping can be very stressful and annoying when you don't plan on it as I did not intend to total my car. This was the BEST customer service I've ever had. No lie. Having said that, I've always like Subaru and when I came into the Subaru Superstore of Chandler I was instantly greeted with a smile and offered cold refreshments while a sales representative was called. I barely had time to take a sip of water before Sales Representative Seton Faircloth was quick to greet me and introduce himself and ask my reason for the visit. After explaining I was interested in taking a WRX for a test drive Seton scheduled a drive and shared that he was a WRX driver himself and I was in good hands. The only three Subaru WRX cars were fresh off the truck and needed inspection before they could go for a test drive. Rather than leave because I couldn't test drive, Seton took the time and went over every detail of the new WRX.... Every single detail top to bottom. I'm pretty sure he knows more about the car than the people who built the WRX. I visited several other car dealerships while I waited for the WRX to be inspected and to test drive and every sales rep sucked in comparison. I could have went to another Subaru dealer but being in a service industry myself, I knew I wouldn't get this kind of service anywhere else. During and after the test drive, I knew I had to get a WRX. Seton worked with his awesome finance team to get the numbers were I felt comfortable and met all my needs and making changes even up to the very end. Instead of shutting up shop on a Saturday, Rob Daily took my call to anwser all my questions, and they stayed late to locate the only WRX Premium in AZ. Without asking, Seton personally drove 2.5hr to and back to trade a wrx for the one I wanted. I have never experienced this kind of customer service in my entire life. While waiting for the documents to be processed, Seton introduced me to Barbra who would be helping me with my car in the future who seems very nice and I'm excited to book my windows . The finance team and final document specialist Pierre Evans added even more value to your shop by making what can be a boring and dry process into a more personal and educational process. With state of the art technology and efficiency, Pierre explained every document and answered all my questions in detail and a way for me to understand.This effort and dedication to drive the extra 180miles, work extra hours, and answer all my question has made what started as an annoying obligation of buying a car into an awesome experience. I cannot thank this team enough for everything and I will bring my business and other here first. Thanks again for everything! More

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Super star experience! I'll keep this short, but do want to highlight a couple of people at the Subaru Superstore of Chandler for making a daunting task pleasant. First, I'll keep this short, but do want to highlight a couple of people at the Subaru Superstore of Chandler for making a daunting task pleasant. First, car dealerships give us all the same feeling in our gut and the idea of engaging with a car salesman... probably makes you wonder what other forms of self-torture you would prefer to endure instead. Our experience at SS of Chandler plain and simple have changed how we look at car shopping/buying. Our "internet salesman" was a young but well spoken PROFESSIONAL. We had as much knowledge about the vehicle we planned on buying that the Internet offered to us... Including the infamous "internet price" that you never seem to get. He not only explained every feature that we cared about in a way that seemed almost custom tailored, but also explained some other details of the model that we had not even considered. Amazing and the type of service I would really only expect out of a luxury level purchase. Two words to describe Him; Knowledgable and friendly. The boss that gives you too little for your trade and could care less about your budget was an unexpected breath of fresh air, also. Now, normally I only deal with a salesman and then finally the loan department. This time, the manager (Rob) was involved throughout the visit. I was thanked initially for my visit, then again upon returning back to the dealership from the road test to see how we both liked it and then again before we drove off in our new car. It made the whole process like dealing with friends, not sales people. The finance manager (tattoo'd guy) was very patient particularly with my wife during our final signing of the paperwork (on an electronic pad.. Super cool) Normally, I know that we will be signing paperwork for an hour due to my wife being thorough and reading every line of type... He answered all of our questions so clearly and confidently that it eased so many of the nerves you expose when spending tens of thousands of dollars! Normally I am good with the warranty a car already comes with but when I had someone take the time to really explain the value of Subaru's enhanced warranties... It made all the sense in the world. I get it now. Thank you Subaru Superstore, Rob and staff (I feel so bad that I can't recall the other names). We look forward to our first service and also the survey from JD power or the manufacturer to relay the satisfaction we both feel by having dealt with such a friendly and knowledgeable staff! We will be back! (hopefully to buy a Porsche from your building next door!) yeah, like that will ever happen!! One can dream! More

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