Rob Gable | Page 28

A part was broken by the service department, and I was expected to pay for it. The reason I was given was that “it’s an older car and it was bound to happen at some point. If the car would have been newer expected to pay for it. The reason I was given was that “it’s an older car and it was bound to happen at some point. If the car would have been newer, we would have covered that cost for you.” The service advisor was very condescending when speaking to me. More

by anix123 Verified Customer Verified Customer

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I met Rob Gable a few days ago. I was EXTREMELY IMPRESSED with the service provided by him. He gave me the confidence I needed for myself and my vehicle. He is confident and efficient. He gave me the informa with the service provided by him. He gave me the confidence I needed for myself and my vehicle. He is confident and efficient. He gave me the information I needed to KNOW that my vehicle will be cared for. Thank you St Cloud Toyota for having this young man employed at your facility. TRULY IMPRESSED. Kathryn F. McCann More

by KATHRYNFMCCANN Verified Customer Verified Customer

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How can you possibly Rate it any higher when you are charged $146 for a loose gas cap. It’s absolutely outrageous it’s not really the dealers fault it’s Lexus’s fault. charged $146 for a loose gas cap. It’s absolutely outrageous it’s not really the dealers fault it’s Lexus’s fault. More

by TCPR_S Verified Customer Verified Customer

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I had to wait 2 hours for my tire rotation. I finally checked and they said it was done at two and they called and I did not respond. I was there the whole time and they did not call my name. They clai checked and they said it was done at two and they called and I did not respond. I was there the whole time and they did not call my name. They claimed to call my cell and there was no call. This was very frustrating More

by debbiewitte Verified Customer Verified Customer

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Over 2 hrs for oil/rotation plus a part was not put back on car on car More

by TERRISNASCAR Verified Customer Verified Customer

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My service advisor was amazing! He was very professional and knowledgeable and explained everything to me when I arrived to pick up my vehicle. and knowledgeable and explained everything to me when I arrived to pick up my vehicle. More

by KDGORR Verified Customer Verified Customer

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Waited for 2 hours for an oil change with no apology from staff and the price keeps going up. So disappointing! staff and the price keeps going up. So disappointing! More

by kathnjer2 Verified Customer Verified Customer

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Service provided on schedule. Appreciate feedback on systems point check. Comfortable waiting area with free coffee. systems point check. Comfortable waiting area with free coffee. More

by Brian Verified Customer Verified Customer

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Went in for an oil change and tire rotation. One hour and 45 min later I went to the counter to see what was taking so long. A nice gentleman was smart enough to be embarrassed, said they were bringing the 45 min later I went to the counter to see what was taking so long. A nice gentleman was smart enough to be embarrassed, said they were bringing the car around and I sat there for another 17 minutes. Not impressed at all with the service More

by JUSTJOAN01 Verified Customer Verified Customer

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Took longer than promised and still did not complete the service that we had scheduled. service that we had scheduled. More

by ericsannerud Verified Customer Verified Customer

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