Rob Hakala
Rob Hakala at Volkswagen of Duluth

Rob Hakala | Page 6

Service Manager

Volkswagen of Duluth

4735 Loberg Ave
Hermantown, MN 55811

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4.9
88 Reviews

Dealership Experience

6 yrs, 1 mo

Industry Experience

10 yrs, 2 mos

4.9

88 Reviews

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88 Reviews of Rob Hakala

July 03, 2023

Dealership Rating
Employee Rating

We appreciate the quick service to our vehicle. Thanks for keeping our VW up and running! More

by barb15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Barber, Daniel Huffman, Daniel Savoye, Bill Fronckiewicz, Keary Bradley , Amber Blaylock, Lexi Korhonen, Erick Vollan

Jul 03, 2023

Volkswagen of Duluth responded

Thank you for this great review of your visit to our service department. It's our pleasure to assist with keeping your VW in top shape and running the way it should.

July 01, 2023

Dealership Rating
Employee Rating

Dealership very efficient and friendly. Service was rapid. Only difficulty was driving out of Duluth due to all the detours and bridge repairs. More

by lindageorgeson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Amber Blaylock, Lexi Korhonen

Jul 03, 2023

Volkswagen of Duluth responded

Thank you for the great feedback of your service visit at VW of Duluth and we certainly understand the road construction issues. Have a great week!

June 27, 2023

Dealership Rating
Employee Rating

It was a pleasant experience. It’s nice to have coffee and snacks available while waiting. Staff was friendly More

by misstaz7
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Elle Gillen, Ethan Ziliak

Jun 28, 2023

Volkswagen of Duluth responded

We're glad you enjoyed the coffee and snacks while servicing your Volkswagen. Thank you for this great review and for placing your trust for your vehicle care in our hands. We look forward to assisting you in the future.

June 22, 2023

Dealership Rating
Employee Rating

They have alway been very helpful and knowledgeable with all dealings I have had with them. Not only would I recommend them for service but also to purchase a vehicle. More

by muskyhhyde
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman , Elle Gillen

Jun 28, 2023

Volkswagen of Duluth responded

Thank you very much for your recommendation of both our service and sales departments. Your support is very appreciated and we look forward to seeing you in the future.

June 12, 2023

Dealership Rating
Employee Rating

The coolant flush/fill cost $300. 00. WHY?? Other places are around $150 for the same thing. More

by bstodola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

Jun 13, 2023

Volkswagen of Duluth responded

Thank you for bringing your concern to our attention regarding the pricing you were quoted for the coolant flush. While we make every attempt to remain competitive in our pricing, most of our customers find value in the level of service from our factory trained technicians as well as the high-quality flush-kit that is used removes extra deposits and ensures their VW is maintained as suggested by VW. With that said, please reach out to our Service Manager, Rob Hakala to discuss this pricing concern and see if a resolution can be found. He can be reached at 218-322-1099. Thank you again for your review.

June 12, 2023

Dealership Rating
Employee Rating

Dan was very helpful with my and my vehicle, told me all the recommended fixes, and helped me understand what everything was with my car More

by tate.overlie
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Ethan Ziliak

Jun 13, 2023

Volkswagen of Duluth responded

Thank you for this great review. We appreciate your support of our service department.

June 07, 2023

Dealership Rating
Employee Rating

The service department at VW of Duluth is amazing! They are friendly and knowledgeable. You can tell they take pride in their customer service! More

by mmaleski12
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

Jun 13, 2023

Volkswagen of Duluth responded

We won't exist without our great customers at VW of Duluth. It's great to know that you received excellent service while visiting our service department. Thank you for the 5-stars!

June 07, 2023

Dealership Rating
Employee Rating

I will always go to Volkswagen of Duluth, they treat me very well! I appreciate them! More

by nelmor007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Elle Gillen, Ethan Ziliak

Jun 13, 2023

Volkswagen of Duluth responded

Thank you for your continued support of our VW Service Department. Your great review is very appreciated.

Jun 14, 2023

nelmor007 responded

I feel very safe bringing my vehicle for oil. They are very good!

May 15, 2023

Dealership Rating
Employee Rating

Very helpful - the team got me in and out promptly. They had all my service records which was very helpful in assuring we had things up to date for my car's maintenance schedule. Appreciated that the More

by edott4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

May 16, 2023

Volkswagen of Duluth responded

Thank you for using VW of Duluth for your Volkswagen maintenance needs. It's great to hear that your experience was prompt and easy.

May 08, 2023

Dealership Rating
Employee Rating

They did exactly what I asked of them and they performed the work as expected. More

by QWERTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2023

Volkswagen of Duluth responded

Thank you for bringing your Volkswagen to our service department and we appreciate the kind review. We look forward to assisting in the future.

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